a typical day would involve opening and processing the mail and dealing with customers over the counter and on the phone. I learned lots of different leisure booking packages. The management can be somewhat inconsistent in their decision making and instructions. The workplace culture is very typical of a local authority organisation. The hardest part of the job can be dealing with awkward customers which is typical for all customer service jobs. The most enjoyable part of the job is dealing with regular customers and clients and offering good service.
pay is not great although pretty standard for local authority.