This is a challengin role which requires flexibililty, quick thinking whilst promoting and respecting individuals who may have a complex illness.
Clinical Lead for STR / User Participation worker. (Current Employee) – Taunton + Yeovil – 13 September 2018
This role requires good organisational skills and the ability to prioritise and time management skills as well as the ability to think and act calmly. One must have a good understanding of mental health issues, be open minded towards others and non-judgmental, compassionate and patient; have the practical skills to assist daily living and the ability to promote the rights, responsibilities and recovery of services users. I aim: to engender empowerment and well being not only in patients and carers but for staff also. The expectation is to work together to build collaborative relationships within the team and in multi-disciplinary and multi-agency settings; that I keep up to date with all mandatory learning, be able to do presentations and have good communication skills. I supervise staff and promote good team working practices. There is a commitment to anti-discriminatory practice and equal opportunities. Staff are expected to work flexible hours and have a full current driving licence and access to a car. The majority of time is spent visiting patients in the community - supporting them to work to a recovery programme to then record clinical notes after these visits on a Store and Forward system (lap top). Agile working requires staff to return to base and follow lone working procedures. Typical contacts range from 4-6 clients a day, most face to face and some over the phone. A flexible approach is required should a colleague request support for an assessment or joint visit as well as ad hoc unplanned visits which invariably are designed to reduce risk to the patient/carer.more... Patients can be challenging which requires a practical, boundaried, reasonable, transparent approach with an outcome of a clear plan of action often involving qualified staff. This can include dealing with risk to self and the skills to depart from the scene quickly and involve the police or home treatment team. It is necessary to sometimes attend a debriefing session or clinical supervision after intense interventions. I also offer supervision as and when needed depending on staff need. I have learnt to expect, and be ready for, the unexpected and to always think creatively; never be judgemental. Management, although very stretched, offer effective means of support, promote development of skills, keep staff informed of proposed changes to the services and include staff opinion to contribute to the improvement and development of services. They offer thorough supervision once a month or as and when needed. They also support my management role within supervision. Staff are passionate about care for their patients and carers; this was evidenced at the last CQC visit and one reason that I enjoy working with my team who are dedicated and hard working, often working for long hours unpaid. We are supportive of each other and are mindful of staff wellbeing at all times. The team is multi talented and have many skill sets, they share their knowledge which often empowers staff and aids development. Difficulties can arise around diary management when an untoward or unplanned incident occurs. This can cause distress in patients who are expecting a visit when told that their visit is cancelled due to demand of my role. Diary management also includes travel; this is problematic working in Taunton where there are often delays due to high volume of traffic. It can be difficult to incorporate a break into your working day when a practical approach is required when dealing with the unexpected especially if a patient/carer or staff member is at risk. The most enjoyable side of this role is that each day offers different challenges and diversity! It keeps you on your toes and you learn something different every day.less
Diversity, flexibility and frequent changes. Supportive colleagues and managers. Good amount of annual leave.
Limited lunch breaks, long hours driiving. Limited NHS staff.
Health Care Assistant (Former Employee) – Somerset – 18 July 2018
Working early shifts or evening shifts, sometimes nights. I worked on a variety of units and wards, different client group. I gained knowledge in how to communicate with different people; staff and service users. Hardest part working mix of days and nights, no pattern. Messed with my body clock big time. Enjoyable part seeing service users get better. Also enjoyed working with some staff and there was good team work.
Staff Nurse Band 5 (Current Employee) – Wellington, Somerset – 30 April 2018
I have worked 17 years for the NHS, I enjoyed meeting lots of people, patients and their families. Working with different individuals, made the long hours going faster, having fun at work makes life enjoyable and desirable to continue contributing for the Trust.
Crisis managed. Constant abusive calls due to incorrect paperwork from managers. Work colleagues are amazing. Managers not so good. Equality and diversity promoted as being primary concern but in reality doesn't work. Hardest part of work is vast workload. Promotion only happens for certain people.
Support worker/ service assistant in mental health (Current Employee) – Bridgwater – 20 September 2016
Good trust to work for. Have worked for this company for 28 years. Retired and currently working on bank. Typical day is every day is different. Each ward has good work colleges Good management Hardest part of job, learning about people's past Nothing I did not enjoy about the job. Learned a lot through training, working on the wards and from others.
Good training opportunities, good hours. Good pay/ pension and holiday allowance.
Bank Staff (Former Employee) – Taunton/Yeovil – 29 April 2014
pick up messages, and pass them onto the relevant person. Type letters and answer the phone. My typing improved whilst here. Can be approached anytime. I go on well with my work colleagues. Leaving my job. Knowing I have done a good job.