Sales assistant (Former Employee) – Solihull – 11 April 2018
Biggest pro is the bonus that you could get but with targets going so high it makes it hard to achieve. So basically could work hard to get nothing so don't rely on it. Typical day is everything from being super busy to be dead and just feel like a cleaner on dead days. There is no sick pay at all and you could be on probation for a long time or can easily replace you in a second so if you want a secure job I wouldn't even bother unless your perfect all day everyday. Good advantage is working on a group bonus and not on commission but again to high of a target even working together. Not allowed days off on "closed periods" so goodbye to Christmas, Easter, bank holidays and August... make you work extra hours in Christmas so 49 + hours. Work every weekend literally! So good luck if you work there.
Work every weekend, to high expectations, no job security
Competitive, aggressive, tense, but sometimes alright.
Sales Advisor (Former Employee) – Manchester, Greater Manchester – 1 February 2018
Exactly as the summary reads. It was a competitive environment filled with misleading information and scripts, aggressive individuals, tense relations between staff, but yeah.. SOMETIMES it was alright.
Sofology is backward in a lot of ways. They're not very organised, taking weeks for even some trolleys to come. The pay was inconsistent, some people lost out on overtime hours. Many people had their probation extended just because of a new manager. The company has made more mistakes than I've ever heard a company make. The latest being the freight forwarders fell out, which may not be their fault but the manager was pressured from above to lay off some people.
As for the job itself, it's heavy lifting. You will hurt your back, wrists, and hands. However with a good team it seemed effortless.
This job required long unsociable hours and working every weekend. Staff were competitive and unfriendly/unsupportive. Expected staff to hound customers to get a sale even if they were only browsing. Lack of support from management. General uncomfortable and negative atmosphere.
Long unsociable hours. Unfriendly staff and management.
Delivery Driver (Current Employee) – London – 3 September 2017
Don't bother this company is a waste of time, salary is bonus related and for any little thing they'll chip away at your bonus. Yesterday I couldn't even put my tool box on the back of the lorry because it was ramped with sofas, forget Sofology
Worked for this company for around 5 month in bathgate depot. Worst company I have ever worked for. Never pay the bonus you achieve you have to work every second saturday and meant to get a rest day for this but you never get the rest days.management seem to make the rules up as they go along and always to suite them. Hr department would be aswell not being there as they don't have a clue no health and safety at all in this company. The fact that I walked out after 5 months shows just how bad this company is to work for think there was 6 or 7 guys started and left in this short time.
Salaried hours 07:00till16:00 but vans are routed to get you to last drop at 19:00-20:00 every day!
Web chat (Current Employee) – Wigan – 3 August 2017
Makes coming to work enjoyable and not a chore. It can get busy at times, however, management does look after you, you can make a brew when you need, have regularly one to one, to monitor your progress.
Administrator (Former Employee) – Seaham, Durham – 3 August 2017
I worked at the Seaham warehouse for 5 months. It was the worst job I have ever had. Working in the office I saw the management constantly bully the staff and have face to face screaming matches. The warehouse manager and transport manager both bully and use aggressive behaviour to frighten people. The HR at Sofology is terrible several complaints were made from numerous members of staff but nothing was ever done. Glad I escaped and now have a job with a lovely friendly company.
Sales Advisor (Current Employee) – Warrington – 11 June 2017
Full time is 40 hours based on 2 days off in the week. You need to work until 8pm some nights and every weekend, bank holidays and long hours over Christmas starting on Boxing Day. Some cleaning duties are required if you work the early shift. Being a good team player is essential for this job. You get good job satisfaction when you have a customer walking out happy and excited about getting their new furniture.
Customer Service Advisor (Former Employee) – Golborne – 23 May 2017
Horrible place to work. Management have no management skills. All bullies. Was told how bad it was before I went wish I had listened. Worse place ever. Most people haven't worked anywhere else and don't realise they shouldn't be treated the way they are. If the union went in they would be shut down
Working as a warehouse operative is fine and not hard, the other operatives and delivery crew are okay but . The depot managent are bullies, they enjoy to intimidate, lie, cheat, dictate and make the job a horrible shift, they are happy when you are unhappy. If you take a job here it will not take you long to experience the daily pain, people who work here don't mind the job, but can't stand the working environment that the depot management create, you will witness a culture of shouting, face to face agressive arguments with management, and much more. HR do not care, and do not and never have listened to any of the many previous grievances made against the depot management by staff members.
Administrator (Former Employee) – London Borough of Barnet, Greater London – 13 March 2017
Working at Sofology has been very interesting and a great new experience that has fought me so much such as dealing with money and just getting familiar with what happens behind the scenes in a company and the general running of a store. I very much enjoyed my job role and the company however due to new management the atmosphere at work changed for the worse and opportunities to advance in the company had been removed.
Drivers Mate (Former Employee) – London – 28 December 2016
The managers are very unorganised this caused the work loads to be manic and rushed due to the amount off work. Regularly shot staffed which meant overtime was common but never got paid overtime. Shame because it sounded like such a good place to work by the Agency.
There's a water cooler in depo so never go thirsty.
All ways having to do overtime to finish the workload
Administrator (Current Employee) – Reading – 23 June 2016
Sofology is a busy enviroroment to work in. On a typical day at work I would be dealing with customer orders, queries and complaints. I manage the finance and accounts for the store. My co-workers are all very welcoming and friendly. The hardest part of the job is probably dealing with difficult customers and making sure they go away happy.