Main responsibilities at Sodexo as a Multi Site Manager were:
Multi Activity Contract manager at unit level, responsible for providing support services to 3 military sites, looking after 41 accounts
Providing catering, cleaning, laundry, waste management, pest control, hotel, function, cafe bar, retail and vending services at RMB Stonehouse, RM Bickleigh and the Royal Citadel, Plymouth, Navy South, Defence and Government Services, UK for about 1500 military personnel across the 3 sites.
Responsible for P&L accounts, Labour management, HR
Managing 14 departments with 5 managers and 110 employees.
Working closely with the clients at different sites to ensure the highest levels of service and customer satisfaction.
Fostering long term profitable relationships with the clients and key customers on each sites, driving the current business and developing future opportunities.
Develop business strategy in line with current and emerging client needs.
Provide direction and expertise to the operating area by promoting the company's strategies and best business practices in order to uphold the company mission and values.
Drive innovation and continuous improvement of people, systems and processes.
Ensuring 5 Star awards from EHO at all sites and all departments
ISO 9001 and ISO 14001 accreditation systems
My employee retention was 83%
Engagement rate as per the pulse survey was 52%
Sodexo's values are: Team Spirit, Service Spirit and Spirit of Progress