Smiggle UK
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Smiggle UK Pay & benefits reviews

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United Kingdom134 reviews
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3.0
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It is a lovely company to work for. Friendly and sometimes have their customers as their priority number one.

It is a VERY reactive company.


Promotions are forever changing, no consistency in offers, pricing.
Offers are never out long enough to impact sales or for the company to reap the benefits of employees work of moving the shop around.

Promotions could flip twice in one day.

Super annoying and confusing not only for staff but customers too.


Staff retention is an overall issue. Zero/low hour contracts.


LOTS of lone trading.


Little amounts of training, progression, succession.


It is a great company to work for if you are just starting out but anyone with a few years experience behind them, it just feels like you are chasing your tail looking for progression and recognition.
Pros
Great people to work with/ staff discount
Cons
Visual merchandising is number one priority in tasking
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1.0
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Expected to ridiculous amount of work therefore going over normal shift hours without being paid overtime. The job isn't clear and not enough training is provided.
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1.0
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No good as a job, £6 an hour and hours are fee and far between, no sense of security at work, management is constantly trying to fund ways to make more money t the expense of everyone, items so overpriced it’d embarrassing to have to tell costumers
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1.0
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was good hourly paid but had only 1 day a week. they acted like this was my 5th retail job and that i had been doing it for 10 years when in reality this was my first ever retail job and i had only been doing it for 2 weeks
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4.0
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Super fun place to work. Had a blast, but had a 0 hour contract unfortunately :( would have loved to continue here but it's either full time hours fot supervisors or little to no hours for regular sales assistants.
Pros
50% staff discount!!!
Cons
Low hours
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1.0
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The whole 'Smile with a giggle' is false representation. The environment is based on the concept of fake happiness.

The customers constantly complain about overpriced products which while you agree completely, you have to smile and apologise.


The management (especially regional manager) would always push you to be too friendly to the point where it would make customers uncomfortable and they would leave, then the management would complain that you couldn't get a sale out of them.


The hours were constantly taken away from people and given to management. I was on an 8 hour contract with a verbal guarantee that I would be able to get quite a few more hours on top, which was reinforced multiple times during the training period.


Almost every shift I worked the staff was pressured by management into buying a few small products so we could meet our daily sales target, which means that the better than minimum wage we got was being given right back to the company.


The only benefits you actually have are:
- a discount on overpriced stock, which makes it barely affordable
- a wage higher than the national living wage
Pros
Not minimum wage
Cons
Bad hours, management and environment.
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1.0
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The pay may be great but they feed you this lie that it’s all fun and games to work here but the reality is you lone trade, there’s no toilet or water facilities and there’s so many “black out” periods in a year you struggle to take holiday or get moaned at if your day off falls on a bank holiday!
Stay away
Pros
Money is good
Cons
It’s all a sick joke
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3.0
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Smiggle, for the first year of my role was a fantastic job with opportunities thrown at me. However, upper management only care about profit, and making money. They have increasingly shown that over the years they care less and less about their staffs well-being and welfare.

The job in itself is so fun and rewarding, especially knowing you have made every child that has come into store, as happy as possible. You light up those children and it makes it feel really worthwhile.


This isn't an easy job. You have to constantly change over the layout of the store to keep up to date with all of the new product, but whilst doing this you're most likely lone trading for 4-6/9 hours of the working day. Meaning you cant actually get anything done due to being unable to get the stock you need. There's also alot of unpaid extra hours that you put in with nothing in return.



Staff don't want to stay working for you as hours are always being cut (which i personally think is completely understandable, who wants to work 4 or even less hours a week) And often our staff are college aged, meaning there's not much availability.


As long as you have a good team behind you, then its not the worst job in the world.
But expect to work a lot of unpaid hours, with a salary that's under the national average.
Pros
5 weeks holiday, hour lunch break, other store managers are helpful and kind.
Cons
long unpaid hours, no sick pay, working xmas eve, boxing day and new years day
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4.0
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Easy four hour shifts generally and a good staff discount of 50%. Although no chance of progression within the company, no support provided to reach a higher role.
Pros
Discount
Cons
Management
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1.0
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Lone trading a lot at least twice a week all day open till close along with at least an hour a day . No toilets
Too much work load for size of team. High budgets and targets

No thanks for hard work

No cctv no security. But yet high expectations to control stock loss you have to walk the money to the bank

Would never recommend to work ever

Promises made and broken.
No pay rises or bonus awards or rewards you will build up Unpaid overtime you cannot get paid for and never enough staff cover for you to have time off to compensate the overtime
Awful
Pros
You get paid once a month sometimes the right amount
Cons
All the below
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4.0
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As a Part-time sales assistant the job was perfect however once you start to progress in the company the pay does not become worth it for the expectations you are given. A lot of lone trading whether you are simply a key holder or a manager. You are expected to be able to stay longer on your shift whether you're paid for the extra hours or not. However, the teams you work with are always reliable and very supportive.
Pros
Flexible hours as a sales assistant (usually given more than contracted), great team relationships in all stores
Cons
Lone trading, no benefits
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1.0
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Loan trade a lot of the day
Work load is massive and a lot for one person wen you have to do table changes, bay changes,serve customers, delivery’s

Customers moan if to be fair you can’t get something out the stockroom so you lose a sale but then your moaned at wen figured n kpi are down

Delivery’s stock sent in that you don’t need but stock you do need doesn’t get replened so head office or warehouse staff clearly not worked in a shop before.

Regional manager is rude
Pros
Salary not bad
Cons
Work load massive
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1.0
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this company is a shambles. you cannot plan your actual life with this job.shifts are changed with short notice. shifts are cut short, management are terrible and rude. you do so much work and do not get praised for any of it. hard work and no one recognises. I advise you not to work for this company as your patience will run short and you will have enough. management will stand about and do nothing all day then criticise your job. the worst company ever and needs to be sorted out immediately. head office do not care neither do regional managers. . the only good thing are your team mates which are fun to work around. its like a little family, not including managers.
Pros
50% off, colleagues
Cons
too many to list
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5.0
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Such a fun and exciting up and coming brand to work for. So many employee benefits. The overall technical structure could be vastly improved in terms of communications from top to bottom and systems put in place seem either backward or outdated for the UK. Management is great and the company is very positive.
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5.0
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I only worked here for 2 months but within that time I found the company amazing. There are fun, reliable staff, great benefits and amazing support...
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1.0
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Lasted nearly a year and it has been a terrible experience.
No bonus, low pay, no benifits, no appreciation and you are treated like a money making machine.
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1.0
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Having worked there for a considerable amount of time I think I can definitely say working for Smiggle just really isn't worth it. For the amount of stress you have to endure there, there really aren't many benefits - no pay rise, no appreciation from your managers or even the company as a whole. Head office staff are rude and to be quite honest get in the way more than they help (sometimes leaving the store in more of a mess than it was in the first place!). Hours are inconsistent and shifts can literally change overnight sometimes. Honestly, if you're looking for a consistent job with a decent wage then Smiggle isn't for you. You're better off finding a job elsewhere.
Pros
The team at my store were amazing and I truly miss them
Cons
A very stressful and negative environment to work in
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4.0
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Good and sociable job to have. No shift is ever the same and get to meet loads of new people who come into the shop. Hours are fairly flexible and work around studying/ exam times quite well.
Pros
good for students, half price discount on items
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2.0
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Worked as a Christmas temp, the managers of the store expect you to do everything for them, once I got blamed for wrong prices even though I didn't put the tags up and it was, in fact, one of the managers that had done this. The managers never want you to be stood doing nothing or even talking for extra time than normal with a customer, regardless of them doing this or not. They would have someone they know come in and talk to them for a length of time. They would have drinks on the shop floor but I was not allowed too. The hours were demanding, I came in for a 9-2 but ended staying till close with only a half hour break for lunch. One manager is really snidey and hypocritical, puts on a smile and tries to be nice but then insults the way i work. Would definitely not work here again, couldn't think of anything worse!!!
Pros
i recieved extra pay because i was a temp and didnt take an annual leave
Cons
dont get paid overtime and sometimes over time is a good hour/hour and a half
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5.0
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The shop is always really busy but everyone who works there makes it a fun place. Everyone is happy to help if you need anything since you are new. The management are really lovely and happy to talk if you have any questions.
Pros
Salary
Cons
Short breaks and none if only working 4 hours.
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4.0
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A typical day at work starts with restocking shelf's, making kits, greeting customers and sorting out the days delivery. I've leaned communication skills and how to work in a team. the management at Smiggle are all incredibly friendly and are their to help you when you need support. The hardest part of the job reorganising the shop. Most enjoyable part is meeting new people.
Pros
Meeting new people everyday.
Cons
The benefits.
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