You want advancement? Go somewhere else.
I've worked at Sky for a number of years, and the benefits are good. However, the operations managers there are terrible - they only approach you if they have a complaint about performance. Nothing else. Some of the other OMs that were there (but left) seem to be the best OMs there in terms of personal development. There was a guy there for only six months, and he had more of an impact on his teams than all of the other OMs put together. That says a lot about the quality of management at Sky.
Advancement is nearly impossible - only if you are extremely chummy with the OMs. No consistency with team leaders throughout the site in terms of processes and procedures. I felt on edge all the time I was there. A lot of people at Sky have had many sick days off due to mental health issues, which is not suprising.
I remember a time when Sky Sheffield was hailed as being one of the best contact centres to work for in Sheffield (If not THE best). However, it has slid dramatically into a battery farm - churning people out constantly. Turnover is high, and pressure is always placed onto advisors. For all of the benefits you get, like free Sky, it is not worth the toll it will take upon your mental health.
OMs do not interact with teams. They are seen as being completely separate and everyone is on edge when they walk by desks. It's all very Les Mis.
'Look down, look down, don't look them in the eye.
Look down, look down, you're here until you die'