Thank you for your comments.
We're really sorry to hear that you felt your experience working at Skipton was not positive. We feel that we are very clear about our flexible contract policy and although we encourage overtime when required, to ensure our customers continue to receive the best possible service, it is not mandatory.
We also take the wellbeing of our colleagues seriously, and have a total of 70 colleagues who are accredited Mental Health First Aiders through an externally recognised programme. We encourage our colleagues to discuss any issues with their line manager or our qualified first aiders, and to make use of our Occupational Health and Employee Assistance Programme if it's ever needed.
At Skipton, we really do value our colleagues' feedback, and ensuring our colleagues receive the best welcome to the business and ongoing support will always be a priority for us.
We're delighted that you're settling in well with your work colleagues (we do pride ourselves on having close-knit teams). But, we're really sorry if in your experience, your training and preparation for starting your new role hasn't been as you'd have preferred. Ongoing training and development is a priority for us all at Skipton and we're focussed on continually improving this. I'd urge you to speak with your line manager in your next one to one to discuss your ongoing personal development.
Tom Girling, Head of Customer Contact
Thank you for taking the time to post your message, it's great to hear your comments. I agree this is a great place to work and we are incredibly proud of our inclusive culture, strong employee engagement and working environment that encourages everyone to perform at their best.
Leader of Conduct and Customer Outcomes
It's heart-warming that, even in a short space of time, you recognised the authenticity of our customer-centric culture.
We completely agree that our greatest asset is our People and our very strong Colleague Engagement scores, as well as the Investors in People Platinum status we're very proud of, are just two affirmations of that.
Best of luck with the rest of your career.
Lee Holden - Divisional Manager
Thank you for your feedback, we value views and comments from all our colleagues and are sorry to hear about your experience of working with Skipton.
Firstly, we do not tolerate bullying of any kind and would urge you to contact us at firstname.lastname@example.org if you have experienced this or are aware of any forms of bullying.
As a company, recognised as a gold standard 'Investors in People', we are passionate about training; development and supporting our colleagues to achieve their true potential, but would welcome your ideas on how we can further improve this.
We're very transparent about our balance of commercial and customer/quality targets at branch level. These are not cascaded to individual team members, although everyone in the Society helps set their individual broad-ranging objectives.
The recent announcement in relation to a small number of branch closures and subsequent redundancies impacted both colleagues and customers. This was not an easy decision to make and many things were taken into consideration when considering the most appropriate way and time to deliver this message. We recognise how difficult and sensitive this has been and are working hard to support those impacted. We're very pleased that just a few weeks down the line, the vast majority of colleagues and customers who had initial concerns are in a much better place already.
Once again, we would invite you to contact our Employee Relations team if you wish to discuss this, or any other matter you have raised.