It's a sales job dressed up as customer service
If you are contemplating a job at one of the branches just take a step back before you jump in.
Management are very clever in how they advertise the role. You don't 'sell' you promote products to help with supporting our members... In other words you push products by cold selling either over the phone or face to face.
You strike up a conversation not to be nice and actually develop a relationship but to purely sell. I preferred a slow burning relationship that was built over time. Not here, some quick small talk and then boom into the sales pitch.
Sometimes you would identify a need that justifies your sales pitch but most of the time your just annoying someone who just wants to take out some cash and doesn't want an interrogation about their savings etc.
For your dizzying 16.5K a year, you are expected to open up the branch, do the admin, sell products, engage in customer service, learn the products, keep up to date with the ever changing rules, open accounts, registering deaths and p.o.a, identify any financial advice needs, work the till, basic transactions and last but not least take on extra duties as if all that wasn't enough.
The pressure of selling and targets was subtle but ever present.
Left just shy of six months before my probation ended. Had enough with trying to learn the many rules of the financial sector but more due to the cold selling.
If your a go getter and happy to sell then Skipton will give you the support and tools to succeed.
Just make sure you go in with your eyes wide open and make sure you ask lots of questions in your interview.
Support from head office
Pay, sales job disguised as customer service