We're sorry to hear that you feel your experience working with us was not as you had hoped. Feedback from our diverse site community shows us that our employees enjoy working with their colleagues, learn from each other and feel able to be themselves at work. All employees benefit from regular individual coaching and support from our trained management team. We are a customer service provider and so do ask that all employees arrive in good time to start their shift in order to support their colleagues and customers. We are happy to be able to offer all staff a minimum of the 25+ NLW regardless of age. Please contact us if you would like to talk us through your concerns further.
Thanks for taking the time to leave your positive feedback. It's great to hear that you enjoyed your time working with us and felt accommodated.
Thanks for taking the time to leave a review. We're happy to hear that you feel supported in your role and see the opportunities available for development. In terms of shift patterns, this is something that we are all currently working together to help improve.
We are disheartened to hear that your experience with us was not positive, and you had some concerns around the training and scheduling.
At Sitel, we aim to provide a thorough training programme to help our employee’s to succeed in their new role, and at Recruitment stage, we always seek to provide as much information as possible as to what to expect when you start with us. Our training programmes range from 2-4 weeks, dependant on the role you have been successful for and how well you perform during training.
With reference to our hours, as we do work on a rota’s basis across the opening hours, we always wish to provide you with your shifts ahead of time and should you have concerns about your schedule we encourage our employee’s to let us know. We are continually looking to improve the working hours for employee’s and promote an easier work/life balance.
As you have raised concerns about the management you experienced, we would be happy to discuss this in detail with you, as we do work to ensure that our employee’s needs are met.
If you are happy to contact our HR team to discuss this further, we would happily look in to the issues you have raised and provide relevant feedback to you and our teams.
Our contact details are 01392 889200.
Once again, thank you for bringing your thoughts and feedback to our attention and we wish you the very best of luck in the future.
Thanks for the review. We're sorry to hear that it was a little difficult to manage alongside your studying. However, it's great that you enjoyed your time here and wowing your customers each day!
We are disappointed to learn that your experience with us wasn’t as positive as we’d like for it to be.
At Sitel we aim to provide training which is tailored to the role you have been hired for, with our in-house team of Learning Specialists, who work hard to meet the needs of each learner. Our current model provides a minimum of two weeks training in any role, before going live and speaking to customers.
We will ensure we provide your feedback to the Operations team as to how we can make Quality Meetings more beneficial for everyone, as these meetings are set out to highlight concerns from our teams as to how we can make the role easier, and better for you.
With reference to our absence policy, we would never wish to imply whether an individual is well enough to work and should you wish to discuss our absence management policy in more detail, we would be happy to speak to you about this directly and provide any advice on your own individual set of experiences.
You can call our HR team on 01392 889200 and you would be welcome to raise your concerns to one of our team who can address this for you.
Wishing you the best of luck with your future endeavors.
We are disappointed you feel this way about your time with us. We are a diverse organisation and take constructive and supportive steps to help everyone who comes to work with us. Our staff take pride in delivering great customer service and in being part of our site community here. If you would like to talk about any concerns you have please pm us; we are happy to discuss further with you.