Working in a very fast paced contact centre. Working alongside field operations to ensure SLA is met monthly. Working with Account Managers, discussing customer needs and problem solving. Service Desk is a very calm and relaxed place even during outages. We are one big team who all have the same end goal. To provide excellent customer service.
Fast paced Service Desk No two days the same I thrieve in a customer services environment, either phone based or face to face. I love all aspects of staff management and watching my staff members grow and pass up through the ranks.