SEVERN TRENT
Get weekly updates, new jobs, and reviews

SEVERN TRENT Employee Reviews

Job Title
All
Location
United Kingdom172 reviews
Found 172 reviews matching the search
See all 283 reviews
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company to work for, difficult and emotionally draining role
Severn Trent is a good company to work for the good progression. I found they try to look after their staff, the pay was competitive and they have good company benefits. The role of working on the phones is extremely emotionally draining. Customers can be abusive and angry. It can be a pressured/stressful environment to constantly reach stat targets. Extreme difficulty getting time off, especially over er Christmas
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great people
A great place to work simply because of the great people. Management can be a little tunnel vision however the camaraderie and support from your colleagues is what pulls you though. The overall and external presentation of the companies aims are laudable . Unfortunately that does not often touch the daily reality. That said the intentions are good. Far far from the worst place to work
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive environment
to a degree you are left to develop the role; there is a culture of performance management and whilst this is good it is dependant on how strong your senior manager is
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
i loved it
i really loved my job i only left as they wouldnt increase the salary at the time, they have since increased it and its comparable to others with this job role
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
severn trent
Good place to work but could achieve so much more if the focus was correctley centered in the right direction and the salary was improved as lots of information and fast paced work enviroment with very little reward
Was this review helpful?
Rate your recent company
Share your experience to help others
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Boring job
Thee training is not sufficient to prepare you for when you actually go on the phones, so you have to learn on the job. You spend long hours on the phone and this can be mentally draining. And the company is obsessed with stats and performance figures rather than actually delivering a service to the customer. Very short breaks, a lot of the calls are abusive and complex and you get little help. Also, they have a customer feedback system and if a caller gives you a 5 out 10 or so then you are disciplined, even if the customer is unhappy about call queues or something else beyond your control. I found the company to be unnecessarily strict about everything.
Pros
Decent canteen, most staff are friendly
Cons
Abusive callers, poor pay, very short break and lunches
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for
Great company to work for, chances for progression. The company has a lot of sites so travel between those is a part of most roles. This is an operational business but there are a lot of departments outside of this that are really interesting.
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A Breath of fresh air
Completely different to where I was before, people care about you and keep in touch, they do everything they can to help eachother, which I've never encountered where I've worked previously, even the managers too
Pros
The people
Cons
Not found one yet
Was this review helpful?
Help us improve!
Is Indeed your favorite place to learn about companies?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Best Job ever
This has to be one of my best working positions ever.
Just unfortunate I got a summary dismal for interaction with a bully.

If I could get this job back, I would not hesitate.
Pros
Very fair company
Cons
Nothing. Hard work pays off
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fakes, liars, bullies...
COSC!
full of snakey management that will lie and cheat to get you sacked! Absolutely disgusting!

You are paid nowhere near enough for the extra work you have to do on top of your role. Senior management is so clicky if they don't like you, you are a target! You are not cared about! Your just a number! They do not care about mental health! They have had staff members attempt suicide and couldn't care! AVOID AT ALL COSTS
Pros
Non
Cons
Everything
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Generally a good place to work
Was very hard as a new starter but once you learn the ropes easy enough, demanding hours, not much work/life balance, because the hours changed, great place to work.
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Easy but repetitive job with low salary
It was a good first job within the science sector to start my career but I couldn’t hack it long term. The job in itself was fine, very easy, you don’t really need much prior knowledge. I don’t really feel like I learnt anything from the job. Management wasn’t the best and there wasn’t much team work so the atmosphere in the work place was very uncomfortable.
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Allways enjoyed the work and practices
Very good to work for in that your work was planned.all paper works to be signed prior to commencing anyenjoyed the customer relationship an problem solving
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Too many changes
Lots of teams reviewing the business and rolling out new, more efficient working practices which were the inefficient ones of two years ago...Job security none too good as I was released on TUPE so no loyalty from the employer despite my making massive improvements in service to the customers and efficiency savings.
Pros
I was allowed to develop my own working practices
Cons
Fast-track graduates
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Impossible productivity targets
Stressful horrible environment to work.
Impossible targets

Safe systems of work are impossible to follow

Hard manual labour all hours day and night in all weather.

Hole is always full of water because they never turn the main off and the pumps aren’t the best and moaning customers can get you sacked.
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced
Fast paced but not
Many opportunities to advance depending on the position. Noticed a lot of favouritism in regards to who gets promotions. But good benefits and support
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Poor management skills
Management was more focused on profit margins and too much concentration on pleasing the shareholders. Staff turnover was high due to the treatment of management. When I joined Severn trent services water hygiene I thought I had a job for life.
Pros
Equipment
Cons
Lack of care
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive but slow-paced workspace
Typical day at work involves checking at emails, attending meetings and looking at lots of data.
The hardest part of the job is prioritising tasks so that you meet deadlines.

The most enjoyable part of the job is when I learn something new, or when I help my team meet its objectives.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company bad planning
Great to work for, shift pattern was not for me. Planners are terrible with no hgv planning experience... Think routing is as the crow flies or a Google master.. Other than that benefits are not so good anymore but pay is ok, people are great management is ok.. I would go back on a better shift pattern but sadly someone must die first..
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Management are bullies
Awful culture, tick box exercise on everything, very uncaring and unsupportive management. Great if your face fits, otherwise they will pick on individuals.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Busy environment
the job is fast paced, with lots of stretching deadlines. The office is bright, equipment and IT is suitable for position. There is a good restaurant, and coffee shop
Was this review helpful?