Working in IOC was Emotionally taxing.
Dealing with customers can be difficult and this is made more difficult with management constantly monitoring you, you feel pressurised constantly from all sides.
In addition a taff are only allowed ten minutes per day to go to the toilet some shifts are ten hours long and this doesn’t change. You are expected to go in your two 15 minute breaks or the half hour lunch, if you go over ten minutes management highlight you have gone over the time limit to the whole floor via email and if you go over repeatedly you will get in trouble and the management make out that you may eventually lose your job adding more pressure, uncertainty and stress, this makes you feel like a child who can’t make their own mind as to when to go to the toilet.
A new call out system was brought in where you automatically call people, sometimes calling the same person multiple times or if they have paid their bill but it hasn’t updated on the system which can be embarrassing and can make the customer angry and rude/ abusive.
The job is monotonous, and although quite easy can be quite emotionally taxing as you don’t know What mood the caller will be in. Interdepartmental cohesion is poor especially with the billing department who take no ownership of customers issues.
On a positive note the floor staff are great and really friendly you couldn’t ask to work with more supportive people, in addition you can learn a lot from a job in ioc but not for long as it is dead end, poorly paying and stressful.
Pay, abusive customers, overbearing management, treated like a child I.e toilet breaks, general dissatisfaction, no upper movement unless you are there for ages