Restrictive environment and incompetent management
Working within this office in Newcastle has positives and negatives, however the negatives largely outweigh the positives. The company has an unusual practice of a high turnover hiring process in which all employees are first recruited as careers advisers. There is opportunity to move within the contract office, however this almost never represents progression as you can find yourself being moved onto a much more complicated project with no additional renumeration. The best thing about the job is the people and that is a disappointing minimum for any company to reach.
In an office with up to a hundred staff there are two inadequate cloakroom areas, with pegs for something like 15-20 coats. Lockers are largely broken or are occupied by staff members who take their keys home with them. The canteen space is similarly inadequate for the number of staff, even with shifted lunches. There are missing chairs which were not replaced in the 9 months I worked there. There are two fridges which are just about adequate for the number of staff.
Managers themselves mostly have a positive and encouraging attitude, however they are competency issues.
There are concerning management structures in place within Serco's public contract at Newcastle Upon Tyne. Inexperienced and poorly trained managers who are handed more responsibilites than they can manage, inadequate equipment and poor human resources management has led to a culture of extremely high turnover. Further concerns include a lack of prayer space which has repeatedly been fed back and ignored by management.