A typical day would be serving customers, collating orders, and putting away delivery. This would mainly be the service assistants whilst higher management tended to stand around the managers desk having a chat and a laugh, but god forbid you actually had a brief chat with a colleague yourself, that would result in a telling off or a sarcastic comment i.e. "how are you getting on with that delivery". Among the service assistants I worked with I found that there were those that were hard working and friendly, and those that were just lazy and gossipy and just liked to stand around the tills chatting rather than helping with the more physical stuff. But I found they were never "told off" as they had a good relationship with certain members of management. Rotas were changed frequently and at very very short notice, sometimes failing to actually tell the relevant staff their shift had changed. Overall I found it a difficult place to work. I do think they need to look at why they have such a massively high staff turnover of good people, and why the "lazy" "gossipy" ones are still there. They advertise as a team playing company but this is not the experience I had, I found it a more "do as I say and not as I do" and "one rule for one and one rule for another" type of experience and one I never want to repeat.
Short notice shift changes, lack of empathy, favouritism