Service Assistant (Current Employee) – Rhyl – 19 September 2018
Screwfix is an excellent work place full of opportunities, it is hard work but worth as your store is your identity, i learned a great deal from the company, the management at my place was excellent and always heard us out.
good kitchen facilities with constant coffee tea milk and sometimes bread
Service Assistant (Former Employee) – Cheshire – 6 September 2018
A typical day would be serving customers, collating orders, and putting away delivery. This would mainly be the service assistants whilst higher management tended to stand around the managers desk having a chat and a laugh, but god forbid you actually had a brief chat with a colleague yourself, that would result in a telling off or a sarcastic comment i.e. "how are you getting on with that delivery". Among the service assistants I worked with I found that there were those that were hard working and friendly, and those that were just lazy and gossipy and just liked to stand around the tills chatting rather than helping with the more physical stuff. But I found they were never "told off" as they had a good relationship with certain members of management. Rotas were changed frequently and at very very short notice, sometimes failing to actually tell the relevant staff their shift had changed. Overall I found it a difficult place to work. I do think they need to look at why they have such a massively high staff turnover of good people, and why the "lazy" "gossipy" ones are still there. They advertise as a team playing company but this is not the experience I had, I found it a more "do as I say and not as I do" and "one rule for one and one rule for another" type of experience and one I never want to repeat.
Short notice shift changes, lack of empathy, favouritism
Service Assistant (Former Employee) – Southampton – 6 June 2018
If your face doesn't fit you have zero promotion chances. Management throughout the company are very clique and they help each other out to bend the rules set. They pay slightly above minimum wage and that is the only pro to working there. I left with less confidence than when I started and had no recognition for my 8years service
Service Assistant (Current Employee) – Bury St. Edmunds – 15 May 2018
The workplace st screwfix is very enjoyable place. I do many different things depending on the day. The management team are always there for me and help me understand the environment I am working in, they have given me a massive confidence boost.
Service Assistant (Current Employee) – Birkenhead – 20 March 2018
Progression within the company seems dependent on work ethic, but management will give every opportunity for you to succeed. Day to day roles vary based on daily / weekly sales, leftover delivery etc, but the core tasks are the same. Management will get their hands dirty both on the trade counter and in the warehouse, something not seen in previous roles. Salary and benefits are pretty good, especially if you do a lot of DIY and home improvements.
Service Assistant (Former Employee) – Aberdeen, Aberdeen City – 18 February 2018
Early starts (7am), getting orders together. Getting on with any deliveries. Heavy lifting and climbing ladders. Serving and helping customers. Keeping workplace clean and tidy at all times. Late finishes (8pm) and the last couple of hours drag.
Management are plentiful and on the whole pretty ignorant. They are fond of telling you we're all just one big team but in reality supervisors and management do not like to get their hands dirty. They moan when it's busy and they have to serve. If your face fits you're well in there but if you're not one of the golden gang watch out. Lazy colleagues get away with murder and the hard workers get told off the minute they stop to blow their noses. Just do what you're told and keep your head down. And definitely do not show any initiative - they don't like it because they didn't think of it first.
The most enjoyable part of the job and the only thing I miss are the customers. I really enjoyed spending time with them and helping them to decide on a product.
Service Assistant (Current Employee) – Shepshed, Leicestershire – 2 January 2018
Out of all the jobs I have had this is the worst job to work for, mainly due to the management. Poor management. Training isn’t done in the correct manner and profession. Staff just stand about chatting whilst your busy putting delivery away alone. Intimidated and loss of respect. Not challenging enough, very quiet with not many customers coming in.
8pm finishes, management, quiet, not challenging enough
Service Assistant (Former Employee) – Byfleet, Surrey – 9 November 2017
Enjoyed working the company for the two years that i was there for, especially the customers and my colleagues approach to the work. It also helped me widen my knowledge in certain areas in separate trades.
Sociable environment, enjoyed the customers company, good pay
Service assistant (Former Employee) – Borehamwood, Hertfordshire – 31 October 2017
I feel working for screw fix widened my understanding of the retail industry,I feel as if I gained a variety of skills by working with the company. i would recommend the company to anyone who wants to work with a flexible company.
Service Assistant (Current Employee) – Winchester – 13 September 2017
Great place to work for all ages can be physically demanding in the first few days but it becomes routine. Supportive management and career opportunities and advancement possibilities as long as you are prepared to learn.
Service Assistant (Current Employee) – Daventry, Northamptonshire – 24 July 2017
Each day I went to work I knew what to do. I learnt how to process orders at a till and accept card and cash payments, I also learnt how to pick orders and put delivery away in a warehouse. The management was terrible to start off with but then it got better and even though we have done better in sales, Screwfix Daventry is under stable management. The hardest part of the job was helping customers with question they had because I had no knowledge of plumbing or electrics. But the most enjoyable part was being able to go in get on with my work, have a laugh and finish mostly on time.
20% off Screwfix
When asking for extra hours I was declined even though they were available.
Not a good place to work unless you have a good manager
Service Assistant (Former Employee) – Slough – 31 May 2017
Changing managers every year, if you work full time sometimes they get you to work 9-10 days in a raw. You don't always get 2 days off together, the rota keeps changing even onces its up it will change, they don't care about their staff, theres no life balance in this job. They could have all the full-timer working monday-friday and part-timers can do the weekend. But i guess they don't want to use their common sense. When you make a complaint about a manager they sweep it under the carpet, so if you're getting bullied by a manager nothing will be done.
Pay and staff you work with
You have no life balance, changing managers, short staffed
Service Assistant (one month temporary contract) (Former Employee) – Hove, UK – 25 May 2017
wouldn't personally advise this place as they would mistreat their staff expecting them to stay until midnight if needed and still be back at work for 6am the day after only giving you 6 hours between shifts as well as if the manager did not have a personal life friendship with an employee he would make you work the worst shifts possible as well as make false accusations about you as an employee with no evidence when requested to back his accusations up.