Customer Service Assistant (Current Employee) – London chingford – 14 January 2018
I work at a branch in London so we open at 6am and close at 10pm. This would be ok if the managers were fair but my current manager has made friends with a group of students who work there and they get all the best shifts. If any of them want to swap shifts then its absolutely fine but if anyone else if they ask to swap shifts, its "No we dont allow shift swaps". They also get all the best jobs while others like me get to bring in and put out delivery etc. Yoo choiceu are basically told when you can take your holidays too. No choice in the matter. I would say that if you have a good management team you might be OK working for Screwfix but maybe Im just unlucky. There is the manager who is trying to manage people out that he dont like and the assistant manager just sits at a desk doing absoulutely nothing unless its a bit of paperwork that is absolutely necessary. Some staff are allowed to not turn up or continuously be late and thats fine they can get away with it. So basically if you have a decent manager and can put up with early starts and late finishes you might be fine but personally its the worst job I have ever had and I am frantically looking for other work.
Sales Assistant (Current Employee) – London – 28 December 2017
Well all reviews are honest I hope so as another honest person here is mine. I have worked for many several stores for over 10 years and everyone is different. Whether a Sales assistant, supervisor, Manager, Branch manager or part of the trade team, every role is challenging. Its how the team is that either makes it a great store to work or the worst ever. Yep it's true some managers are lazy. It's about finding the right management team and store to make it the best place to work. I've been through alot with Screwfix with personal issues, some have helped and others have not (No longer they work for us). But overall it's a interesting place to work, everyday is different. Customers are great, the odd few who are not, but the next customer will make your day if your into providing excellent customer service. Colleagues: well some are workers and some are lazy, the lazy ones you need to stop talking to them and the workers are your best friends. We work with each other more than we see our own family so those who do poo all can spin, so the reviews about back stabbing is very true but only because they allow it. We should as good employees wash out the junk who make us work hard. If only the management could see this. I have seen some honest people sacked in management and those who cheat still working there. If I spent an hour with the CEO, Sky News would have breaking News that Screwfix have sacked 100 plus employees for gross misconduct. Apart from that, Its a great place to work when you find the right store and MAKE the right team. 11 years on, I'm still here.
General Assistant (Former Employee) – London, Greater London – 26 September 2017
accepting delivery, then scanning items and putting into allotted bays in the racking, taking customer orders and picking and packing, sorting through the next day orders and putting into allotted boxes
Sales Assistant (Current Employee) – london – 10 July 2017
my job at screwfix is a repetitive job, each day i go in, i know what is expected of me and what i need to do and what needs to be done. the job itself is not hard, the management team are very helpful and help out with what we do.
The staff are like family, we all get on and help each other out when needed. The work environment is friendly and the team and management are very approachable, we go out as a team when we all can.
i dont think there is a hard job at screwfix, i feel it depends on how you can deal with the situation, ofcourse you get difficult customers but knowing how to handle that will make work life easy, yes it can be stressfull but thats why you have the help of other colleagues and management.
i get on with my colleagues so that makes a difference in going to work, knowing im comfortable and happy and get on with the staff.
Customer Service Assistant (Current Employee) – London – 23 March 2017
Working at Screwfix is OK if your colleagues and management are good, or you can find yourself running around doing everything while theyre all round the managers desk chatting. Hours awful (open at 6am close at 10pm) so you either have to be in at 6 or you start at 2 and finsish at 10. Wages not too bad for retail.
Service Assistant (Current Employee) – London, Greater London – 6 March 2017
I have now been working for screwfix for 4 years on a part time basis and have to say its a really good place to work as every one is treated with respect, the company has many rules that apply to the job role making it a safe place to work, also the rules ensure every thing and every one runs 100% smooth. Help is at hand when needed and moving up in various roles can be achieved very easily. The job it self can be repetitive as you might find your self putting away stock quite often or you could be on the tills helping out customers but the pay is good so that not really some thing to complain about.
Sales Assistant (Former Employee) – London – 22 January 2017
A typical day at Screwfix for me would be to put away the daily delivery, making sure everything is put in its correct location in the warehouse. I would also mainly spend my time serving customers and picking their orders from the warehouse. I would help the customers find the items they needed in the catalogue and would advise them on the best things to buy.
I made a lot of friends at this job, as most of them were studying at the time, like me. I learnt a lot about customer service and working with the public from this role, as I was working with people all day.
The hardest part of the job was the physical labour. Day to day I was lifting radiators and heavy objects from the delivery cages, onto the warehouse shelves. At first I found this very difficult but soon got used to it, and would always have someone to assist me.
The most enjoyable part of the job was building relationships with the regular customers we had. I got to know many of the customers well as they would regularly come in to shop for supplies.
Sales Assistant (Current Employee) – London – 24 September 2016
I have worked in two different Screwfix branches in my time and both share pros and cons but they also differ highly. My first store had a high lack of progression yet had amazing co-workers and supportive managers. However in my second branch there are multiple opportunities for progressing and the store is very organised but I struggle to build a connection quite like my first team.
The hours in my second store are appalling for a staff member who is also a university student and I am given very little home/work balance from my second store.
Good Experience, Salary, Encouragement from Management
Cash and card sales (Former Employee) – London – 2 November 2015
I enjoyed working at Screwfix for the most part. I had a very supportive manager and the whole team was also interested in having a laugh but also dedicated to giving customers the best customer service possible.
Branch manager (Current Employee) – London – 3 September 2015
Been working for this company for over 4 years now.
Started out great but in the last 6 months it has gone completely down the pan.
As a branch manager more and more has been put on our plate but with no extra resources to do the job.
Stores in London are now open 6-10pm Monday to Friday with Saturday 7-6. Even though open much longer no extra hours are given to man the store - actually as of a couple weeks back they've been cut! This leaves us massively stretched which adds pressure to all staff in store. Of course who works longer to man the gaps? The management team.
Even with the longer opening hours we have to have 1 member of staff on the shopfloor 8-6 to "greet and help" customers. No extra staffing for that so it's even tighter out the back.
In theory the management team are glorified service assistants.
We used to have 1 in 3 weekends off....not now. It's alternative weekends however, with holidays it's now virtually back to back weekends.
Morale is very low amongst the management teams that I know off 5 members of management and 2 branch managers that have left my area in 2 months. More are going.
So if you want to work 10-12 hours a day on a BELOW average industry salary and be constantly stretched to breaking point PLUS having to answer store queries on the one day off you do get join Screwfix.
Oh and the bonus you do get barely covers all the overtime you have to do.