Customer Service Assistant (Current Employee) – London chingford – 14 January 2018
I work at a branch in London so we open at 6am and close at 10pm. This would be ok if the managers were fair but my current manager has made friends with a group of students who work there and they get all the best shifts. If any of them want to swap shifts then its absolutely fine but if anyone else if they ask to swap shifts, its "No we dont allow shift swaps". They also get all the best jobs while others like me get to bring in and put out delivery etc. Yoo choiceu are basically told when you can take your holidays too. No choice in the matter. I would say that if you have a good management team you might be OK working for Screwfix but maybe Im just unlucky. There is the manager who is trying to manage people out that he dont like and the assistant manager just sits at a desk doing absoulutely nothing unless its a bit of paperwork that is absolutely necessary. Some staff are allowed to not turn up or continuously be late and thats fine they can get away with it. So basically if you have a decent manager and can put up with early starts and late finishes you might be fine but personally its the worst job I have ever had and I am frantically looking for other work.
Service Assistant (Current Employee) – Shepshed, Leicestershire – 2 January 2018
Out of all the jobs I have had this is the worst job to work for, mainly due to the management. Poor management. Training isn’t done in the correct manner and profession. Staff just stand about chatting whilst your busy putting delivery away alone. Intimidated and loss of respect. Not challenging enough, very quiet with not many customers coming in.
8pm finishes, management, quiet, not challenging enough
Working here is easy, but they're very picky with who they employ. Internal disputes are handled poorly and the managers set themselves far away from the employee. When I worked here, I became the victim of discrimination when some of the staff decided they don't like working with me instead of carrying on or trying to work with me I was instead slammed with allegations of harassment and abuse. The managers were not interested in sorting this out they instead elected to dismiss me as fast as humanly possible. The pay and benefits are ok, only marginally better than average but the job feels insecure and they insist that you keep to the same work arrangements as originally agreed on upon their job offer. The proverbial dangling carrot is popular amongst the staff when discussing internal prospects.
Great customers, employee benefits and discount
Lazy management and lack of communication between management and employees
Sales Assistant (Current Employee) – London – 28 December 2017
Well all reviews are honest I hope so as another honest person here is mine. I have worked for many several stores for over 10 years and everyone is different. Whether a Sales assistant, supervisor, Manager, Branch manager or part of the trade team, every role is challenging. Its how the team is that either makes it a great store to work or the worst ever. Yep it's true some managers are lazy. It's about finding the right management team and store to make it the best place to work. I've been through alot with Screwfix with personal issues, some have helped and others have not (No longer they work for us). But overall it's a interesting place to work, everyday is different. Customers are great, the odd few who are not, but the next customer will make your day if your into providing excellent customer service. Colleagues: well some are workers and some are lazy, the lazy ones you need to stop talking to them and the workers are your best friends. We work with each other more than we see our own family so those who do poo all can spin, so the reviews about back stabbing is very true but only because they allow it. We should as good employees wash out the junk who make us work hard. If only the management could see this. I have seen some honest people sacked in management and those who cheat still working there. If I spent an hour with the CEO, Sky News would have breaking News that Screwfix have sacked 100 plus employees for gross misconduct. Apart from that, Its a great place to work when you find the right store and MAKE the right team. 11 years on, I'm still here.
my team was very good at their job which made it a bit more easier for me , no aspect of promotion within the company , I was stuck in rut with no signs of progressing through the company and no wage rise .
Supervisor (Former Employee) – New Basford – 30 November 2017
It is great place to work, management are great, cant do enough for you. There used to be a supervisor that thought she was the bees knees but was a complete idiot and self centred, but luckily they realised they couldn't cope with what this job entailed so they left. It can be hard work, but with the right team its fantastic.