Scottish Ambulance Service Employee Reviews

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5.0
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Job has many challenging rewards.
Paramedic (Former Employee) –  Ayrshire and Arran17 November 2019
Have worked for the Ambulance Service for 28 years. Has many challenging rewards. Has progressed vastly for patient care. A lot of additional skills have been given to Accident : Emergency crew's. This is good for patient assessment, patients being given more life saving drugs :treatment : skills. Patients condition being treated sooner rather than later.
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3.0
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Workload and staff welfare
regional control manager (Current Employee) –  Glasgow, Glasgow12 November 2019
Workload continues to build and I prioritise. working on complex difficult complaints and are often deaths.

no welfare offered by line manager, lack of support.

I have learned a great deal and enhanced my inter personal skills tremendously managing these cases.
Pros
holidays and paid leave
Cons
complex nature of role
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4.0
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Rewarding but stressful
Paramedic (Current Employee) –  Argyll, Argyll and Bute24 September 2019
I joined the service to do a rewarding job but it has become stressful due to the sense of not being supported and a culture of fear. I want to leave.
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1.0
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Poor management culture
Ambulance Care Assistant (Current Employee) –  Falkirk, Falkirk12 September 2019
Poor management culture with no leadership. Nil concern about staff welfare. Examples of bullying within the organisation. Lip service paid to Health & Safety.
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1.0
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Could be great
Scheduled care co ordinator (Former Employee) –  Edinburgh15 August 2019
Full of bullies. face doesn’t fit you won’t be welcome. It’s a shame because the actual job is really good however the people are awful. I’ve never worked in a place where people are so unhappy. The only happy ones are the clique.
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4.0
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Colleagues make your role
Patient Experience Coordinator (Former Employee) –  Edinburgh, City of Edinburgh13 August 2019
Amazing colleauges, poor progression if you do not want to become clinical. Excellent job security. Flexible working allows for excellent work life balance.
Pros
Colleagues, great work life balance
Cons
management
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4.0
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good job
Paramedic (Current Employee) –  Dalmellington, East Ayrshire14 June 2019
frontline paramedic working on call in a rural setting which means working Friday to Friday 24 hrs a day then 7 days off. hardest part dealing with sick children.
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3.0
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Good place to work
Programme Support Officer (Former Employee) –  Edinburgh, City of Edinburgh29 May 2019
Good work ethic in a pleasant environment. Additional training opportunities available. helpful and friendly colleagues. Unfortunately limited career development opportunities.
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1.0
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VERY bad management, poor support network
Ambulance Driver (Current Employee) –  Tain, Highland24 January 2019
current employee, do not join this organisation thinking youll be managed well, its a terrible joke how you are left in a disorganised and unsupported structure with no opportunity to progress due to manager bully boy antics..... my advise is keep looking for a job where you will be appreciated for you and what you can bring to the company you join. awful environment in the control room and frontline isn't much better!! nothing to enjoy here anymore.....
Pros
nothing
Cons
terrible management
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1.0
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Extreme stress, overworked
Emergency Medical Dispatcher (Former Employee) –  Cardonald16 November 2018
The job can be rewarding. There was a lot I loved about my job as a dispatcher. I was very good at it but the increase in workload is making the job increasingly difficult. I found myself taking stress home and dreading going to work. The ridiculous amount of abuse the Service gets from the general public and GP’s and not being able to advise on other arrangements for healthcare other than a life saving Ambulance is one of the biggest contributors to how busy and overworked everybody is. More awareness and better guidelines on dealing with hoax callers would be beneficial but that would involve people on salaries of £85,000+ actively doing a job
Pros
Good relations with road staff and colleagues
Cons
Too many overpaid pen pushers and not enough frontline staff
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5.0
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Call centre agent
Call Centre Agent (Former Employee) –  Glasgow24 October 2018
I really enjoyed this position, the clients that I spoke with where all very warm and kind maybe because the company was providing a service for them that they needed
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2.0
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Toxic Environment
Ambulance Paramedic (Current Employee) –  Glasgow31 August 2018
Currently most of the 999 calls which are classed as emergencies are anything but and you are basically a glorified taxi driver for people who should at best have been told to see their GP.

Continually belled out in unchecked vehicles, delayed or missed rest breaks and kept late means staff stress levels are high and many are actively seeking alternative employment.

Management is a joke with most managers having zero management ability and bullying is rife.

If you are serious about working in the care sector work anywhere but the ambulance service.
Pros
actually dealing with a genuine patient
Cons
no work/life balance; non-existent management
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2.0
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Very stressful environment
Ambulance Dispatcher (Former Employee) –  Glasgow, Glasgow18 August 2018
Morale extremely low, poor salary for the responsibility, stress and very long hours put upon the staff within the Scottish Ambulance Service. I have worked several 12 hour shifts with no breaks for food, staff regularly sit & eat at their desks because there are no staff to cover breaks and you do not want to leave your colleague to have to manage on their own & I feel management have now come to expect staff members not to take their breaks which of course are UNPAID. Absolutely no support provided from management in all my years employed in the service.
Pros
Helping save lives
Cons
Lack of support, long hours
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2.0
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Stressed!
Ambulance Technician (Former Employee) –  Aberdeen, Aberdeen City6 July 2018
I was an Ambulance Technician, I have to say there was not alot of support when I was going through a bad time, NO support what so ever. Work/Life balance? forget it, go work at tescos!
Pros
Saving lives
Cons
Long hours, sometimes no meal breaks for 8 plus hours!!!, bad managers, Rumour mill! over worked and under paid
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1.0
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Depressing work environment due to management.
Technician (Current Employee) –  Glasgow16 June 2018
Good job satisfaction, secure but weak managers contribute to staff leaving.
Until the senior managers realise they are employing under managers and tactics which do not work and contibute to high levels of sickness especially stress they will continue to fail the public they are supposed to serve.
If these managers were in control of a private company it would have went under years ago.
Bumbling from day to day.
Lack of support to all staff and very much a blame and bullying culture.
Pros
Great colleagues to work with
Cons
Incompetent managers especially ones who have never worked on a&e
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4.0
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Saving Lives
What a great job.
What bad management.
A 12 hour shift can bring anything, that is half the appeal is that you have no idea what the day will bring. Could be 12 hours sitting or 12 hours full on.
There is no greater feeling of satisfaction than helping another living thing, especially humans :-)
Pros
helping people
Cons
Seeing terrible things
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1.0
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Bullying commonplace
Control Room Operator (Current Employee) –  Inverness, Highland22 April 2018
This is a difficult role at the best of times but is made worse by the toxic work environment.
Workers are being bullied, undermined and ignored by their fellow colleagues and supervisors. Sometimes it feels like you are back in the school playground.
There have been many grievances filed but the bullying continues.
The control room is often too busy for you to be able to gain help and advice when you need it. Not good when you are dealing with emergency, life or death situations. The absence rate is high which puts pressure on those of us who are left.
A lot of us are currently trying to find other work because of working conditions.
The only positives are some of the staff are hard working and supportive and the role can be very rewarding when you've been able to help someone despite the lack of resources - ambulances and staff!
Pros
Hard working colleagues, rewarding at times
Cons
Bullying rife, lack of management, lack of ambulance resources in life or death situations, working over the festive period.
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5.0
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Good satisfaction
Patient Transport Driver (Former Employee) –  Dunoon4 December 2017
Enjoyed working with the older generation. Was also left to work u
using your own discretion where necessary. Would definitely recommend this as worth while employment for anybody looking to go into the care profession.
Pros
Basically being your own boss
Cons
Working unsocial hours.
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4.0
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challenging and worthwhile
Scheduled Care Co-ordinator (Current Employee) –  Edinburgh, City of Edinburgh15 November 2017
Very challenging, dealing with the public daily on the phones and on control having to control a fleet of 50 ambulances. ;anning in patient transport,
Pros
good work atmosphere, parking, next to tesco.
Cons
pay wasn't great, high stress, working weekends, public hoildays
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4.0
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A great experience working with the public every day
Ambulance Care Assistant (Former Employee) –  The whole of West Central Scotland8 November 2017
Having worked in the Financial Services for about 26 years it was a completely different experience working with the Scottish Ambulance Service. Although the 2jobs were completely different you were still involved always with the general public which I always enjoyed
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Overall rating

3.2
Based on 37 reviews
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3.1Work/Life Balance
3.3Salary/Benefits
3.4Job Security/Advancement
2.6Management
3.1Culture

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