Based in the ScotRail Operations Control Office, this is a well paid and on occasion a rewarding position. Extremely tight deadlines make this a particularly demanding job at times. In addition to coping with the high expectations placed upon you, shifts are 9-12 hours long which can induce fatigue.
The workload faced on each shift can vary wildly, and can rarely be predicted in advance. Events outside the control office, such as infrastructure failures or train defects, or even prevailing weather conditions can influence the level of work faced. The ability to plan ahead is not always possible and even the best laid ones can be ripped up in a matter of minutes due to an unforeseen event. It does feel highly rewarding however, when a plan actually comes to fruition.
Free rail travel, excellent pension.
Long hours, high pressure, unpredictable workload