Santander
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Santander Employee Reviews

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United Kingdom770 reviews
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3.0
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New managers not qualified to take on group of new staff to manage hence people failing probation leading to job losses.
No fault of new starters but they loose their jobs not the management.

Mandatory works always changing from week to week constant learning. Your not allowed to make any mistakes or your jobs at risk. Santander work back wards.
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2.0
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The training is Brillant for the job and most of the people you work with make the job worthwhile, the unfortunate this is most of the good managers within entry-level departments are temporary meaning good skills are lost. Flexible working is shocking for part-time employees, ever forcing you to work every weekend or work short shifts over a period of 5 days.

Unfortunately, they've removed email servicing and moved a lot of staff over to live chat which doesn't deliver a customer-first vision which is being pushed in other departments such as digital, core retail and select. It is all about stats in Live Chat.


The job will serve as a stop-gap until I find something else.


The pay is good along with benefits and bonuses.
Pros
Pay and Bonus, The other employees
Cons
Management Structure, 'Flexible' Working
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4.0
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Good work ethic among co-workers.
Staff members are always willing to help if you require assistance in anything.

In addition to that the my also have good communication which allows them to complete tasks quicker and efficiently.
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5.0
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A good organisation to work for with good benefits available to employees. There are lots of opportunities to progress within the organisation and also the chance for extra training and to move to different areas of the business.
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3.0
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A simple job does not require much skill besides customer service skills. Everyday is pretty much the same, mainly opening bank accounts for new customers.
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2.0
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Was not told by Line Manager that contract finished, only a third party phone call the following day. Personal property was apparently 'destroyed' no call back when I initially requested them. Disgraceful!
My important items were never returned
Pros
Salary
Cons
Non Return Of Personal Property
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5.0
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In the short time I was in my position at Santander the team was professional and friendly.
Facilities for staff were good with a gym and restaurant.
Pros
Friendly, professional, confidential
Cons
Agency work lack of benefits
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4.0
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Not much career progression hard to progress. Salary did not go up that much each year. Some teams and managers were good to work with and others were not so good, depends where you end up. Work life balance was good. There was a gym and canteen and branch on site.
Pros
Onsite gym and canteen
Cons
Some Managers did not have any people skills
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4.0
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Good place to work, everyone friendly, management are great, nice adaptable nice place to work and learn new skills. There is a lot expected of you and demands on your time.
Pros
great people
Cons
long hours
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3.0
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nice place to work, everyone is friendly, management are great, nice adaptable nice place to work training is fun and exorcises are nice interview is nice straight to the point easy to get into this role.
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3.0
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management was great but overall company was very stressful, had benefits and worked with some very nice people. however would not recommend the job as your hard work was not appreciated there
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5.0
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Good atmosphere flexible working and good holidays plus lots of other benefits. Good working ethics and culture. Friendly people team working. Brilliant training and sign off methods. Continual retraining and reviewing of personal development. Best employers I have had
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5.0
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Responsibilities include:
• Processing letter based communication to customers and or their Complaints Management Company/Solicitor/ Insolvency Practitioner representatives regarding PPI complaints within SLA.

• IVA, Comeback and Quality Control specialist, identifying and supplying feedback regarding resolution to errors or further evidence supplied, re-mediating as appropriate regarding daily reports.

• Training, advising and supporting colleagues.
Pros
Relaxed atmosphere
Cons
Annualised hours
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3.0
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average work place environment is clean onsite gym and canteen also and it across the road from the train station and a 10 minute walk from the town centre also.
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1.0
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Terrible simply terrible not going into detail as not anonymous very stressful
Long hours and very much who you know to get on and get promotion some of the management
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4.0
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Santander have some of the best business banking products in the marketplace. Line managers in the main are very supportive and are focused on your health and wellbeing.
Systems and processes though are poor and need updating. At present therefore you can spend far too much time on admin rather than supporting your customers and business development.

The business managers in your region are very supportive and help each other when somebody needs advice.
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2.0
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I was working for Santander operations. There was constant pressure from managers to do cases as fast as possible. Also team was paid for every case done. Literally you have to chase your own tail every day to pay your rent...
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3.0
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Great company benefits on the surface however very legacy way of working, Directors and Senior Management structure causes chaos and siloed working. There is a short term planing focus and not very strategic in terms of its decision making and plans. Avoid Santander Services but other areas are great and it will really depend on the leadership structure on the area in terms of Job satisfaction so effectively probe to get this insight before you join.
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3.0
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Really good employer who, on the surface, offers everything you’d want from a new role and organisation - however, individual managers and disconnected directors make day to day working a challenge and cause a silo/legacy approach to problem solving that no one seems prepared to tackle.
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4.0
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Great work environment friendly staff
Lovely place to work

Only down point is there train you then dont tell you if you dont pass so many cases they let you go
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1.0
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do not work for this company i have disabilities and the company does not take any of them into consideration and also the manager at Leamington Spa is the worst manager i worked for and emotionally abused me and the company does nothing but support her to a point i had to resign.
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