My daily working experiences at Sanctuary Supported Living
I was a lone worker most of the time who worked at different schemes throughout Birmingham every day, I would take the scheme's keys from the key safe and return it in the evening, I had a work email address that I would log in to first thing every morning to check handovers, every one at work at other schemes would know that I was at work and I was also able to see them online, I would communicate with my colleagues via phone or email, we had access to skype. Scheme (property) checks was next followed by the activities marked in my electronic dairy. Other activities included making and answering phone callas, responding to any enquiries, emergencies, contacting the maintenance team for any repairs as well as liaising with other agencies such as Social services, the benefit agencies, housing, local mental health teams, the police, fire brigade, health professionals, etc. I also interacted with friends and families of service users. I improved my skills, learnt a different culture of supporting people based on the company's policies. Responding to challenging behaviour, incident reporting and safeguarding reporting was hard some times as one had to be very assertive. I really enjoyed my interaction with service users and my satisfaction was greater when a service user managed to achieve a planned target from his/her support plan. At Sanctuary every working day was very different. I also had a work mobile phone.
Lone working gave me time to plan my day.
Gossiping practised by some staff who were longer at the job.