It’s very concerning for us to read your comments regarding the management structure, and we would encourage you to discuss any concerns such as this one with your HR Business Partner as soon as possible, so it can be looked into. Thank you.
Hi there, as we received an email from you we have now responded to you personally via that route. We’d like to apologise again for the experience that you had with your application, this was caused by systems access issues which led to candidates not receiving certain communications. We will be reminding all hiring managers about the importance of communicating with all candidates who apply for roles at Sanctuary and our central recruitment team are always on hand to assist applicants if need be. We are very sorry that this issue led to you seeking alternative employment, personal feedback on your application is still available should you wish to get in touch.
We’ll miss you too! It sounds like you had a great time working at Sanctuary, and we may see you again in future. Good luck with your career 🙂
Thank you for providing your feedback, and I am sorry to hear of your experience with regards to your personal progression. As a large organisation, Sanctuary Group offers a wide variety of roles in its business areas, and potential avenues for progression, including in the area of the business you work in. The role of Care and Support Worker is a key role within the organisation, with the position requiring a Level 2 qualification. In respect of your specific concerns regarding support for a Level 3 qualification there is a mechanism for individual staff to make training requests in line with Sanctuary’s Learning and Development policy. Our in-house Learning Academy is a team dedicated to deliver a range of qualifications at various levels for the Group, and includes levels 2 to 5 in Health and Social Care.
While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate times may occur whereby staff are asked to carry out additional shifts and we are very grateful where staff help out on these occasions. All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so I am sorry to hear that you have concerns regarding local management. We take all staff concerns seriously in line with our Grievance Policy and where staff have concerns within the workplace then we would encourage them to speak to their line manager in the first instance. Should you wish to discuss your experience confidentially with a member of the HR team, please do get in touch.
Thanks for the outline of your role, and we’re delighted that you’ve developed since joining us! Regarding your frustrations, we would encourage you to discuss these with either your line manager or HR Business Partner.
We’re very sorry that you feel this way and would love to learn more about your experience so that we can look into it further. Please send full details to firstname.lastname@example.org, thanks.
Reading that review really brought a smile to our faces! We’re so pleased that you’re enjoying your time with Sanctuary Care, and we’re sure it’s the start of a fulfilling career with us :)
Thanks for your review of your time working for Sanctuary and for your feedback. While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate there may be times when staff are asked to carry out additional shifts, and we’re very grateful when staff do help out on these occasions.
All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so we’re sorry to hear that you did not feel supported during your time with us. We take allegations of bullying very seriously in line with our Bullying and Harassment Policy, and where staff feel that this is occurring in the workplace then we would encourage them to speak to their local HR Business Partner in order for this to be investigated. If you’d like to discuss your experience confidentially with a member of the HR team, please get in touch.
Thanks for your review and we’re sorry to see that you have concerns. We can confirm that our terms and conditions are benchmarked externally to ensure that they remain competitive within the sector. If you would like to chat anything through, we would encourage you to get in touch with your HR Business Partner, who will be happy to support you.
Thanks for the review and lovely feedback! We’re delighted to hear that you’re working with great people.
We’re very sorry that you didn’t feel supported by your manager during your time with Sanctuary. Please email email@example.com with more details as we’d like to look into this further.
Thanks for the review! People are certainly at the heart of everything we do :)
It’s very concerning for us to read your comments, and while you have now left Sanctuary we would really like the opportunity to look into your concerns further. Please email further details of your experience to firstname.lastname@example.org. Thanks.
We’re very sorry that you didn’t have a positive time with us and we would like the opportunity to discuss your feedback in more detail. Please email email@example.com.
Hi there, thanks for the review. All of our staff do receive moving and handling training as part of their induction and we do always ensure that we have sufficient staff on duty to support our residents. We can also assure you that the break entitlements for all our staff comply with both employment and health and safety legislation. Please contact the Resourcing team by emailing firstname.lastname@example.org, as we'd welcome more feedback and be happy to have a more detailed discussion with you.
Thanks for your review of your time with us. Sanctuary Supported Living strives to provide appropriate accommodation for all our clients and with the roll-out of our standard operating model, we are reviewing our properties to ensure they meet or exceed these standards for the client group and to make sure that our staff continue to have a safe environment to work within. As outlined in our Bullying and Harassment Policy and Procedure, we take the treatment of our staff very seriously. We would appreciate it if you were able to provide further feedback on your experience by emailing email@example.com. You can rest assured that all feedback is investigated, and changes in our approach are made where required.
Thanks for the review and feedback around our learning opportunities, we will share this with our Learning Academy! We’re also really pleased that you enjoyed your five years with Sanctuary.