We’re very sorry that you had a negative experience at Sanctuary and we understand that the role of a Care Assistant can be demanding, but support is always available from line managers and our HR team. We would really like to look into this and discuss this with you further. Please email email@example.com with further details. Thanks.
While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate that times may occur whereby staff are asked to carry out additional shifts and are grateful when they help out on these occasions. Sanctuary is aware of the importance of a work-life balance for individuals and in line with this commitment have a variety of flexible working arrangements across the business.
All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so I am sorry to hear that you have concerns regarding local management.
Sanctuary takes all staff concerns seriously in line with our Grievance Policy and where staff have concerns within the workplace then we would encourage them to speak to their line manager in the first instance, or speak to their senior manager or local HR Business Partner in order for this to be investigated where necessary. Sanctuary also has an established staff council, with local trained staff council representatives who are another avenue of support for staff.
Should you wish to discuss your experience confidentially with a member of the HR team, please do get in touch.
Thanks for the review and lovely comments! We’re delighted that you enjoyed your time with Sanctuary Care 🙂
Thanks for the review. Regarding the challenges your role sometimes presents, please have a chat with your line manager or HR Business Partner should you feel you need any support 🙂
Hi there, thanks for this review. We agree, speaking to our lovely residents is one of the great benefits of working in a care home, but we are very sorry that you didn’t feel supported in your role. Please email firstname.lastname@example.org with further details so that we can discuss this with you.
Thanks for the review and rating, it’s great that you enjoyed your time with us!
10 years, that’s impressive! We agree that working in care is such a rewarding experience. Thanks for the review and feedback.
That’s great to hear, we know how important it is for our employees to feel supported in their role. Thanks for the review 🙂
It sounds like you’re having a great time working at Sanctuary! Thank you for your seven years of services, and long may it continue 🙂
We’re delighted that you have had the opportunity to learn new skills while working with us! The Sanctuary Learning Academy works hard to introduce new training and development opportunities to staff. Thanks for the review and rating.
Hi there, as we received an email from you we have now responded to you personally via that route. We’d like to apologise again for the experience that you had with your application, this was caused by systems access issues which led to candidates not receiving certain communications. We will be reminding all hiring managers about the importance of communicating with all candidates who apply for roles at Sanctuary and our central recruitment team are always on hand to assist applicants if need be. We are very sorry that this issue led to you seeking alternative employment, personal feedback on your application is still available should you wish to get in touch.
We’ll miss you too! It sounds like you had a great time working at Sanctuary, and we may see you again in future. Good luck with your career 🙂
Thank you for providing your feedback, and I am sorry to hear of your experience with regards to your personal progression. As a large organisation, Sanctuary Group offers a wide variety of roles in its business areas, and potential avenues for progression, including in the area of the business you work in. The role of Care and Support Worker is a key role within the organisation, with the position requiring a Level 2 qualification. In respect of your specific concerns regarding support for a Level 3 qualification there is a mechanism for individual staff to make training requests in line with Sanctuary’s Learning and Development policy. Our in-house Learning Academy is a team dedicated to deliver a range of qualifications at various levels for the Group, and includes levels 2 to 5 in Health and Social Care.
While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate times may occur whereby staff are asked to carry out additional shifts and we are very grateful where staff help out on these occasions. All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so I am sorry to hear that you have concerns regarding local management. We take all staff concerns seriously in line with our Grievance Policy and where staff have concerns within the workplace then we would encourage them to speak to their line manager in the first instance. Should you wish to discuss your experience confidentially with a member of the HR team, please do get in touch.
It’s very concerning for us to read your comments regarding the management structure, and we would encourage you to discuss any concerns such as this one with your HR Business Partner as soon as possible, so it can be looked into. Thank you.
Thanks for the outline of your role, and we’re delighted that you’ve developed since joining us! Regarding your frustrations, we would encourage you to discuss these with either your line manager or HR Business Partner.
We’re very sorry that you feel this way and would love to learn more about your experience so that we can look into it further. Please send full details to email@example.com, thanks.