Thanks for the review and we’re delighted that your time with Sanctuary Care was both interesting and productive!
Thanks for the review and rating, we're glad you enjoyed your time with Sanctuary. Our pay policy aims to offer pay scales that are competitive in the market, and are reviewed on an annual basis, salaries are also maintained in line with market levels. If you'd like to discuss anything further, please email email@example.com, thanks.
Thanks for the lovely review! It sounds like you really enjoy working for Sanctuary and your enthusiasm really shines through. We agree that helping people to fulfil their potential is very rewarding and seeing smiling faces at the end of the day makes it all worth it.
Thanks for the review and lovely comments! We’re delighted that you enjoyed your time with Sanctuary Care 🙂
While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate that times may occur whereby staff are asked to carry out additional shifts and are grateful when they help out on these occasions. Sanctuary is aware of the importance of a work-life balance for individuals and in line with this commitment have a variety of flexible working arrangements across the business.
All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so I am sorry to hear that you have concerns regarding local management.
Sanctuary takes all staff concerns seriously in line with our Grievance Policy and where staff have concerns within the workplace then we would encourage them to speak to their line manager in the first instance, or speak to their senior manager or local HR Business Partner in order for this to be investigated where necessary. Sanctuary also has an established staff council, with local trained staff council representatives who are another avenue of support for staff.
Should you wish to discuss your experience confidentially with a member of the HR team, please do get in touch.
That’s great to hear, we know how important it is for our employees to feel supported in their role. Thanks for the review 🙂
Hi there, as we received an email from you we have now responded to you personally via that route. We’d like to apologise again for the experience that you had with your application, this was caused by systems access issues which led to candidates not receiving certain communications. We will be reminding all hiring managers about the importance of communicating with all candidates who apply for roles at Sanctuary and our central recruitment team are always on hand to assist applicants if need be. We are very sorry that this issue led to you seeking alternative employment, personal feedback on your application is still available should you wish to get in touch.
We’ll miss you too! It sounds like you had a great time working at Sanctuary, and we may see you again in future. Good luck with your career 🙂
It sounds like you’re having a great time working at Sanctuary! Thank you for your seven years of services, and long may it continue 🙂
Thanks for providing your feedback, and I’m sorry to hear that the receptionist position didn’t meet your expectations. The role is a key role within the organisation, with the job profile for the position confirming the role is to assist with administration duties as well as providing a reception service. There are mechanisms in place to reward staff for going above and beyond the normal expectations of their role, as detailed in the Group’s Recognition Awards policy, as well as Sanctuary’s staff awards scheme that recognises exceptional staff performance.
In respect of your specific concerns regarding support for a qualification there is a facility for individual staff to make training requests in line with Sanctuary’s Learning and Development policy. Sanctuary’s in-house Learning Academy Qualifications Centre is a team dedicated to deliver a range of qualifications at various levels for the Group, and includes Levels 2 to 5 in Health and Social Care.
The qualification level required to be appointed to the receptionist role is literacy and numeracy equivalent to passes in GCSE English and Maths, and following appointment to every role within Sanctuary, there is a training matrix that details the mandatory training that is provided. Furthermore there is a learning directory available via our intranet that details the variety of courses provided in-house that supplements the mandatory training delivered.
Our rates of pay are bench-marked against other organisations and are competitive within the sector, comply with the National Living wage, provide minimum pay differentials and there is recognition for career progression or achievement of qualifications.
All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so I am sorry to hear that you have concerns regarding management.
We take all staff concerns seriously in line with our Grievance policy and would have encouraged you to speak with your line manager in the first instance, senior manager or local HR Business Partner in order for this to be investigated where necessary.
Should you wish to discuss your experience confidentially with a member of the HR team, please do get in touch. less
Hi there, thanks for this review. We agree, speaking to our lovely residents is one of the great benefits of working in a care home, but we are very sorry that you didn’t feel supported in your role. Please email firstname.lastname@example.org with further details so that we can discuss this with you.
At Sanctuary we have a zero tolerance towards bullying, as outlined in our Bullying and Harassment policy, so it’s very concerning for us to read your comments. We’re sorry that you had a negative experience and would really like to discuss things in further detail with you. Please email email@example.com so that we can talk things through. Thank you.
It’s very disappointing to learn that your experience with Sanctuary Care turned into a negative one, and we’d really like to know more. Please email us – firstname.lastname@example.org, and we’ll look into things with you, thanks.
Thanks for your review and we’re sorry to see that you have concerns. We can confirm that our terms and conditions are benchmarked externally to ensure that they remain competitive within the sector. If you would like to chat anything through, we would encourage you to get in touch with your HR Business Partner, who will be happy to support you.
Thanks for the review. It’s always good to receive feedback and we’re pleased that you enjoyed your time with us!
10 years, that’s impressive! We agree that working in care is such a rewarding experience. Thanks for the review and feedback.
We’re very sorry that you had a negative experience at Sanctuary and we understand that the role of a Care Assistant can be demanding, but support is always available from line managers and our HR team. We would really like to look into this and discuss this with you further. Please email email@example.com with further details. Thanks.
Thanks for your review of your time working for Sanctuary and for your feedback. While we endeavour to ensure that all of our services have appropriate staffing levels, we appreciate there may be times when staff are asked to carry out additional shifts, and we’re very grateful when staff do help out on these occasions.
All of our managers go through appropriate screening prior to appointment and are fully inducted to include staff management so we’re sorry to hear that you did not feel supported during your time with us. We take allegations of bullying very seriously in line with our Bullying and Harassment Policy, and where staff feel that this is occurring in the workplace then we would encourage them to speak to their local HR Business Partner in order for this to be investigated. If you’d like to discuss your experience confidentially with a member of the HR team, please get in touch.