Started off great, but gradually got worse. (Everyone's a sales rep.)
Payroll Support Specialist (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 6 May 2017
Worked at Sage for just over two years, and for the first 18 month I'd say everything was fantastic. Thoroughly enjoyed my role as a Payroll Specialist supporting the customers as you gain a fantastic insight and knowledge base for the field, along with developing your customer service skills.
However, recent changes state that near enough everyone in the business who's customer facing must achieve some form of sales target and revenue, which you are statistically tracked upon. (If this target is not achieved, can lead to PIP's and disciplinary, even if your primary role is technical / software support and was NEVER stated in the original contract.)
Management are a mixed bag, with only some who genuinely seem to care and invest a lot of time to help you develop and progress through the company. However, many others only seem interested in making sure you're ticking the boxes so the company makes their revenue, rather than making sure their workers are happy and able to provide the best service possible, whilst developing their own careers.
Best way to summarise.. No matter what you're doing, expect it to be sales driven.. If you enjoy an 'americanized' environment, then go for it. You will however, only be a small, replaceable cog in a rather large machine.
Variety of benefits (computer loan / cycle to work scheme), on-site gym at Newcastle, great coffee shop.
Everything is sales driven, stupidly high performance culture, some management love themselves and no-one else.