Run away do not join Saga
Customer Service Advisor (Current Employee) – Folkestone, Kent – 2 August 2018
I'm based in customer service in Folkestone. I'm earning about £8.15 an hour and don't get sick pay. Someone actually asked me why i bother going to work as my pay is so poor. Manager's will go on about the 'Rem levels' but unless you never go sick, never go non comp, always hit your targets you'll never move up the rem levels. One Saga doesn't exist as call centre staff are treated appallingly compared to other departments. Staff are leaving all the time and morale is rock bottom. No-one listens or cares. Don't fall for the bull they give you at the assessment dsys, progress is virtually impossible from customer services to elsewhere in the business, money is dire, targets not achievable and perks pretty non existent. Just walk away and consider yourself lucky if you never get to work here.
Home time, private healthcare
Pay. Management, morale