Awful management, unreliable staff and management
Catering Assistant (Former Employee) – Newport, Newport – 3 February 2019
0 hour contract means you get the maximum of 15 hours a week. 0 hour contract means you will be available on a day off to cover. Unreliable. Management don’t listen or act on complaints. Everything you ask of management is a problem. Customers are rude and common. Kitchen is so small there isn’t a capacity for the amount of customers on weekends. Dirty and incapable of following health and safety and food hygiene procedures. Unhygienic staff. Rude staff. You get at least 50 hours a month which only works out to £400/500 a month, not enough to live on. Prices for food and drinks are embarrassing. £9 for two mugs of coffee and a cake, which is more than hourly pay. Selling one slice of a Victoria sponge for £3.25! Aren’t allowed to bring own food if visiting. £4.20 for a bacon roll, with two fatty slices of bacon. 4 start food hygiene rating, more like 0!!! Staff treated like they are nothing. No free meals if you work in the kitchen, considering you aren’t paid much and only get a 20% discount it still adds up. False advertisement regarding salary £16,000+ a year, you’ll be lucky to take home £6000 considering you get 50 hours a MONTH. Offers pension scheme yet you aren’t actually paid enough to qualify for it.
Short hours, pay for meals, management don’t do anything, under minimum wage, holiday pay is 3.3 hours for however many days off