Working on the switchboard and 1st contact for enquiries face to face. I have learned to be more patient in dealing with people as over the phone many calls received are from patients who aren't quite sure of whom they want to contact. Therefore, listening, comunicating and being patient are vital skills for the role. I get on well with my seniors as well as team members and juniors. Together we have created a fun and comfortable working environment. The most difficult part of the role is to be compassionate when receiving calls from pateint kins that are distressed with an outcome after assessment i.e. cancer, tumour, terminal illness, and trying to provide phone support by giving them the time they need just to have a chat. Sometimes it becomes very emotional and mentally draining. However, whilst working at RNOH, it feels good to know that I've made a difference in someones' day, no matter how small.
Sense of satisfaction when helping people and working with a wonderful team.
Night Shifts and no weekends OFF