Great place with colleagues, but need to be mentally prepared and stable
Customer Service Advisor (Current Employee) – Bangor, Gwynedd – 26 June 2018
typical day is being on the phones talking with customers about enquiries and complaints about royal mail services. I have learnt to stand up and be more confident within my self (as i used to be very shy and nervous). Management will try their best to help you out when they can, but there is regularly miss-communications between them and this causes issues with staff down the line (when one promises leave then the other say you cant have it).work culture is pretty good within the office, between colleagues you get along well with the office, there is hardly any concerns in this area. Hardest part of the job is when you get a customer who is not prepared to listen to you or take your advise and makes you feel victimised by shouting and swearing, this is why you need to be mentally prepared and have thick skin to realise that it should not be aimed directly at you but the company you are working for, also sometimes its hard to hit expected targets. The most enjoyable part of the day is the laughs you have with your colleagues, and the fun and games the managers sometimes set up to make you feel like part of the team and appreciated.
benefits (discounts and offers)