I do this and a good day is lonely and boring, most days are much worse. The admin is fine though uninteresting but the endless phone calls are a source of stress. I am unqualified to provide medical information myself so have to constantly interrupt clinical staff who are often too busy to come to the phone. In effect I am the messenger who is being shot. A bit wet on my part perhaps. By all means go for it if you think you can be thick-skinned about the need to annoy just about everyone.
So why am I there? Mainly because I work two days, no weekends, evenings and bank holidays, and I live close enough to walk there. In addition I have met many amazing dedicated and caring staff.
I have the greatest liking and respect for my colleagues but the nature of the job means that I don't work with anyone, it was a nasty surprise to find out just how solitary this supposedly team job actually is.
That said, I am proud to work for the NHS and I think RBH is a great place to work, just that this particular job offers no satisfaction and an unforseen amount of unpleasantness.
Too often unable to provide visitors and callers with the information they require