Pleasant environment that promotes career development
Unix and Comms Officer/IT Operations Analyst (Former Employee) – Richmond, Greater London – 4 May 2018
Very motivating job with periodic team stand up meetings to discuss highlights of previous and future jobs. This was helpful so that we do not operate in silos and were kept aware what changes other members of the team were involved in that may affect your work. A typical day started with checking monitoring tools for any alerts, check my support job queues for high priority jobs and deal with them, read emails and attend to project work and then BAU. Management promoted personal growth and always made me feel I was part of the organisation's triumphs and tribulations. To top that Kew offered a good environment to work in, with garden walks at lunch time, just pleasant to work in.
I also learnt to only reboot a critical system as a last resort. In most cases looking through the logs, processes and resources, restarting individual services resolves most problems. Having a systematic approach to dealing with issues is key.
The hardest part of my job was troubleshooting external hosted services where I did not have access to the system logs, diagnosing and eliminating internal systems as being the cause. I learnt how to use various diagnostic tools such as Wireshark and port mirroring during the process.
The most enjoyable part was when that very difficult problem is resolved and the management and the business acknowledge your input followed by a day out with my colleagues to celebrate.
Very good career development opportunities through external and in house training.
Staff discounts for myself and family
Long travelling times/congested transport