Customer Service Advisor (Current Employee) – Annesley, Nottinghamshire – 10 November 2018
Started work here, zilch training and straight on the phone, with no knowledge mistakes are frequent meaning the amount of customer dissatisfaction is massive. The management here need to take a hard look at how they manage this centre and start bottom up with training & supporting new staff in some form of grad bay to ongoing training and coaching. 6 weeks in I still hadn't been involved in a team meeting or 121 coaching, objective setting etc. They need a constant support on the floor and the Team Leaders need increasing with a serious amount of work on their shoulders, I pity the Customer Experience people who deal with all the waste that these issues are causing. Other than that the actual people are fantastic and would be much more of a team with more commitment should they be involved in daily/weekly performance chats providing them an understanding of strategy, goals and current position against targets. It's very much a come in, sit down and answer the calls situation which is having a detrimental effect as the majority of staff despise the managers, not great for a team that aims to be successful. It's not all about numbers, it's the staff and if you support them they will deliver your strategy, remember that and things will improve. Simple really
Lack of training & management support, acknowledgement, awareness
Customer Service Advisor (Former Employee) – Annesley, Nottinghamshire – 3 December 2018
We were given barely a days training if that’s what you call it, and shown how to key paper orders in. We were supposed to be trained on phones but they had no time to train us. We literally spent hours wielding thumbs and staring out windows as nothing to do it was awl. Management don seem to have a clue what’s going on, and they should seriously take part in undercover boss to really discover the environment and how workers speak about colleagues and customers, it’s dispicable. The hardest part o job is being bored rigid, and when ask for somthing to do they tell you there isn’t anything, yet they complain about to busy to train. It’s blatently obvious that any of the perm staff really don’t like temps, and they show it in the cruelest of ways. There’s a gat deal of bullying and oppressive atmosphere within the contact centre, and very unhappy people. Enjoyable part was Day I left. This company needs a good shakeup and quickly before somthing really serious happens .
Business Development Manager (Former Employee) – London – 29 May 2018
Employees aren't very engaged. I perceive the company to have slightly lost direction in the recent years. They are traditionally a company that used to sell machines, not sure if they know how to sell software and technology.
New Product Development Director (Former Employee) – Kirkby in Ashfield, Nottinghamshire – 21 November 2017
Due to the learning culture career development is totally achievable with hard work. Management is strong and focussed. Workplace culture is work hard play hard. Hardest part of the job is the volume and exacting degree of detail required. Most enjoyable part is the people.
Business Development Executive (Former Employee) – Oxford – 9 November 2017
One of the best working company.
- Increase market share and the uptake of the product. - Interact with customers to gather an understanding their requirements from the computer system products available. - Develop and implement databases, data collections systems, data analytics to optimise an effective and quality approach to clients - Build a relationship with business managers within schools and Multi-Academy Trust
Work Experience Placement (Former Employee) – Aberdeen – 13 July 2017
I enjoyed time with RM Education very much, Very open minded team and always willing to teach you new skills. Felt positive vibes every time and no stress at workplace. IT systems were brought up to high standards and planning and procedures were in place. Safe environment was to work.
start work at 7:30 am depending on if I am on admin duty or if I am on warehouse duties will depend on if I check the company emails for the day deliveries , inform my manager of whats coming in , then start the filing of yesterdays deliveries , deal with all the questions from staff and from or Kirkby site .
the culture is many languges to deal with at a very fast based environment the hard thing is balancing the phone calls the drivers coming in and the questions from our Kirby site by phone call .
the most enjoyable time is the parties and days out that they plan through out the year
Apprentice Customer Service Engineer (Former Employee) – Manchester, Greater Manchester – 20 February 2017
I learnt a lot of things working with this company. Every day was different as I was based on site within a school. Honestly, I would have liked more interaction with network infrastructure, but I still enjoyed the day to day tasks as a whole.
I met with my manager once or twice a month, which is fine as these meeting always covered everything we had to talk about. The managers are always very grateful of the effort the engineers put in and will help you not only with work problems, but problems outside of work to, they're very down to earth. All the team members were always down for a laugh too.
The hardest part of the job? there wasn't really any challenging parts to this job apart from difficult customers from time to time, especially when our servers dropped for whatever reason. I really enjoyed the entire job as a whole, best working year of my life so far, highly recommend working for this company. Not to mention they provide any training you want to take and will assist you in your personal development in any way they can.
Great training opportunities and work life balance
not in control of IT budget, all decisions made by other parties
RM on the whole is a great immersive place to work; the people and the ethic are the main attributes towards this.
The management although lenient in allowing workplace chat and interaction have a tendency to distance themselves from their subordinates creating a barrier between the SMT.
The atmosphere within RM is one of an enlarged family and in that is unlike any other place I've worked previously. Your colleagues take an invested interest and go out of their way to help you and make you feel welcome.
Across the majority of the teams it's very seasonal, within school term times it tends to be quieter and the main focus gearing towards the high intensity of the summer and school holiday periods.
The most enjoyable part of this job aside from working within a friendly team is the benefit that you feel as though your working towards bettering school and teaching environments. At RM the customer really does come first and is at the core of everything they strive towards.