River Island Employee Reviews

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4.0
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Fun Workplace
Sales Assisstant (Current Employee) –  Grimsby25 July 2018
On a typical day at work (i.e a Saturday) I will have a team briefing with one of the managers giving us our targets to meet for that day. I will then be told where in the shop I will be working on today, for example, the cash desk or on the fitting rooms. We, as a team always keep in mind the customer experience from the moment they enter the shop to the moment they leave and this is plays an important part to gaining customer loyalty.
The management are great, they are open to help you with any queries or concerns you may have.
Pros
Discount on shop items.
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4.0
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productive and fun place to work
sales advisor christmas temp (Former Employee) –  London, Greater London25 July 2018
Fun interview process, kind employees and managers. I didn't get a break as my shift was only 4 hrs and a half so its understandable. Enjoyed working and would recommend others to apply for any positions they have available at the moment.
Pros
60% staff discount
Cons
none really
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4.0
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Nice, friendly staff
Sales Assistant (Current Employee) –  Sheffield, South Yorkshire23 July 2018
River Island is a great place to work with many benefits, it has nice, friendly staff/management who take care of you very well. The work hours are good as its a contracted set days/hours job.
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2.0
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busy
Customer Service Assistant (Current Employee) –  West Midlands22 July 2018
River Island can be enjoyable when working as a good team. Management can be very poor and priorities change when it suits them and despite employers having a set job role, you will be placed where needed. Everyone who works there are generally nice to work with and people bond very quickly which makes it a better place to work. There is never enough staff in. There are no staff meetings to discuss any current issues and to make improvements, therefore it can get stressful when things need to be addressed. The best part of the job is 40% discount.
Pros
discount
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3.0
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not great
Sales assistant (Former Employee) –  Watford16 July 2018
not a great environment to work with.

staff disocunt is 40% but it is limited. So the discount can be used up very quickly. Managers have to authorise discount so this can be complicated if you just want to buy something you like and go.

Poorly paid
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5.0
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Productive and fun
Retail Sales Advisor (Former Employee) –  Portsmouth, Hampshire13 July 2018
Working at River Island was very enjoyable. The staff and management were very helpful and easy to get on with. The company was also a delight to work for.
Pros
Good staff
Cons
Busy
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4.0
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Average Company to Work For
sales assistant (Current Employee) –  Lancashire12 July 2018
A typical day at work is mainly keeping clothing standards high as well as prioritising customer service. The job can become tedious at times and frustrating as there's hardly any opportunity to progress further in the business.
Pros
Staff Discount
Cons
Short Hours
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4.0
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Enjoyable
Sales Advisor (Former Employee) –  Trinity12 July 2018
River Island was a fun place to work. Management was always committed to working hard just as much as its employers which was good to see. Discount on clothes was very good.The hardest part of the job was dealing with awkward customers, but management made the process easier
Pros
Good discount.
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5.0
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lovely working environment
Seasonal Worker (Former Employee) –  Bristol10 July 2018
this role had me working within the warehouse and shop floor. Helping customers with queries and keeping the store tidy. everyone was really friendly and wanted to help with any problems I faced.
Pros
time flies, meaning that it is fun
Cons
hard to know what to do when you've finished a task
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2.0
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great people to work with, over worked at times
Facilities Assistant - Head Office (Former Employee) –  Hanger Lane Station9 July 2018
day to day covering various areas within the department.

you do learn some processes to begin with but everything is just a repeat after that.

not the the best management to have in an head office environment.

work place culture is great outside of the department.

hardest part of the job would be keeping up with the physical work load at times.

best part of the job would be interacting with various other departments.
Pros
staff discounts, working with great people
Cons
physical demand at times, poor department management
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3.0
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Good Company
sales assistant (Former Employee) –  Meadowhall, South Yorkshire9 July 2018
Good company to work for, great benefits and lovely team which help you as much as they can. I have learned many new skills during my time with the company.
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1.0
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Horrible
Sales Assistant (Christmas Temp) (Former Employee) –  Kirkcaldy7 July 2018
Horrible staff
Terrible pay
Customers were nice
Not the best place for people with some extra weight on them
Hardly any break time
Staff think there better than everyone else
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4.0
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Fun and Relaxed workplace
Sales Assistant (Former Employee) –  Hertfordshire5 July 2018
- Young, friendly management
- Typical day at work included: chatting to customers, organising the stockroom, serving at the till, answering phone calls
- A lot of running around shop floor and down to the stockroom
- Worth the hard work when with fun co-workers
Pros
comfortable environment
Cons
low pay
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5.0
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Productive
Sales Assistant (Former Employee) –  London, Greater London30 June 2018
Very organised and structured, well presented and fun work environment, i reaaly enjoyed working here as it gave me the right experinces and right attitude when in the working environment
Pros
Discounts
Cons
Long Hours
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3.0
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great pay and hard work
Sales Assistant (Former Employee) –  Glasgow30 June 2018
I would start at 7am finish at 2pm was hard work. in the morning I would be going to down to the loading bay bringing up totes and tagging clothes then I would stripping clothes on rails and then doing a lot of stock taking.
Pros
great pay
Cons
long hours
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3.0
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long hours and management wasn't great
Sales Assistant (Former Employee) –  Blackpool27 June 2018
Free river island clothes helped ease the struggle with terrible managers and unhelpful colleagues. Work was fun sometimes, but for the most part, managers weren't great.
Pros
Discount and free uniform
Cons
rude management
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4.0
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Good place to work as a student
Sales Advisor in a retail and fashion store (Former Employee) –  Cheltenham25 June 2018
A great environment to work in as you get to learn the latest fashion trend.

Staff are trained to be more customer focused and are trained on how to offer alternatives to customers when they could not find what they wanted from the store.
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3.0
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It was ok
Cashier/Sales Assistant (Current Employee) –  London23 June 2018
Discount nice people like the customers busy was fun got to meet new people who I work with. They were all nice .just need better hours and need something new
Pros
Discount
Cons
Non really long hours
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1.0
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Poor
Sales Assistant (XMAS TEMP) (Former Employee) –  Biggleswade18 June 2018
Would never work there again, horrible managers and no understanding at all.Bad management and team work, bad salary and no benefits apart from a small amount to use on clothes
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2.0
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Stessful enviroment with no recognition or reward
Sales Manager (Former Employee) –  Stratford, Greater London13 June 2018
daily overloaded with tasks in order for managers to meet targets.
catty and almost school like attitude from store manager.
terrible pay package.
made some lifelong friends
Pros
1hr break
Cons
awful managers
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Overall rating

3.7
Based on 1,281 reviews
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3.6Work/Life Balance
3.3Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.5Culture