Sales Manager UK (Current Employee) – Stratford, Greater London – 9 December 2018
While I have enjoyed my time at River it isn't a company I see myself with long term. It could be the store I have worked in but there are still some areas the company as a whole needs to work on.
Plans change last minute with minimal communication. Communication isn't always clear. Customer service don't back stores choices and seem to lack understanding of store policies. IT support are slow and unsupportive,
I have also found where there have been massive hour and task reductions to focus on people or management with people skills have been seen as less of a priority. Being hired as a manager with people skills has meant I have been left feeling excluded and not part of the team as other management are product skill based.
Holidays have to be all booked in normally in january for the whole year but recently we had to book all of them in for November. There is then very little ability to change. You essentially have to plan your whole life a year in advance.
although career development is welcomed and can be thoroughly supported, I have found if you are not on very good terms with senior management your requests will very rarely be looked at.
The team and a number of the people are brilliant and really make the job easier. There is a sense of everyone supports each other.
Sales Assisstant (Current Employee) – Grimsby – 25 July 2018
On a typical day at work (i.e a Saturday) I will have a team briefing with one of the managers giving us our targets to meet for that day. I will then be told where in the shop I will be working on today, for example, the cash desk or on the fitting rooms. We, as a team always keep in mind the customer experience from the moment they enter the shop to the moment they leave and this is plays an important part to gaining customer loyalty. The management are great, they are open to help you with any queries or concerns you may have.
sales advisor christmas temp (Former Employee) – London, Greater London – 25 July 2018
Fun interview process, kind employees and managers. I didn't get a break as my shift was only 4 hrs and a half so its understandable. Enjoyed working and would recommend others to apply for any positions they have available at the moment.
Customer Service Assistant (Current Employee) – West Midlands – 22 July 2018
River Island can be enjoyable when working as a good team. Management can be very poor and priorities change when it suits them and despite employers having a set job role, you will be placed where needed. Everyone who works there are generally nice to work with and people bond very quickly which makes it a better place to work. There is never enough staff in. There are no staff meetings to discuss any current issues and to make improvements, therefore it can get stressful when things need to be addressed. The best part of the job is 40% discount.
sales assistant (Current Employee) – Lancashire – 12 July 2018
A typical day at work is mainly keeping clothing standards high as well as prioritising customer service. The job can become tedious at times and frustrating as there's hardly any opportunity to progress further in the business.
Sales Advisor (Former Employee) – Trinity – 12 July 2018
River Island was a fun place to work. Management was always committed to working hard just as much as its employers which was good to see. Discount on clothes was very good.The hardest part of the job was dealing with awkward customers, but management made the process easier
Sales Assistant (Former Employee) – Hertfordshire – 5 July 2018
- Young, friendly management - Typical day at work included: chatting to customers, organising the stockroom, serving at the till, answering phone calls - A lot of running around shop floor and down to the stockroom - Worth the hard work when with fun co-workers
Sales Assistant (Former Employee) – Glasgow – 30 June 2018
I would start at 7am finish at 2pm was hard work. in the morning I would be going to down to the loading bay bringing up totes and tagging clothes then I would stripping clothes on rails and then doing a lot of stock taking.