Brilliant perks in the job but there was no atmosphere within the store. There was no team work in the particular store and not a lot of help from the manager. Lovely clothes though and depending on what hours you work, there would be a monthly budget to buy clothes with.
Sales and Service Advisor (Current Employee) – Gateshead, Tyne and Wear – 21 April 2018
I currently work in a sales and service role and its pointless. Staff are rude, especially if you're new as they're unwilling to help you. Management are unreliable especially with the rota it's always put up at the last minute. The shift hours are short but are weird times and hours aren't changed very often which is unfair if you have to work the late shifts every week. In terms of work life balance its hard to make plans especially when the rota isn't put up with enough time to make plans. Also they're very stingy with holidays, you can request it off but they always reject them which is unfair as sometimes I have had to cancel plans and lost money because of it, they're very unfair with students around exam time also as they don't allow holidays in May/ June. Pay is a positive however as it's above minimum wage and also discount is great but it is capped. Uniform allowance is strict as you have to buy clothes that are cheap enough to come under the allowance. Overall the role is boring but it totally depends on the job role, who's working and whether it's busy or not. The hardest part of the job is the pressure management put you under to meet sales targets, the easiest is how it requires basic skill.
Good discount, good wage
bad management, poor work- life balnce, late shifts
Cleaner (Former Employee) – Huddersfield, West Yorkshire – 18 April 2018
There was not too much to complain about, the job itself wasn't over complicated, it was actually rather simple, however it was a little disappointing no one would talk to me and the management wasn't the best help either.
Sales and Service (Former Employee) – Nuneaton, Warwickshire – 17 April 2018
Hours in the day shifts are usually shorter for part time staff and at frustrating times of the day e.g. 11am-5pm making a part time shift feel more like a full time shift due to the long hours. There is a really good opportunities to learn new skills such as till operation.
Sales Assistant (Former Employee) – Bristol – 17 April 2018
Bad place to work. I worked in Cabot circus one and it was okay. Got you to do everything in sight when they didn’t do anything. Security is so bad as I had my birthday money nicked out my purse which the manager then told me it was my fault.
River island- sales advisor temp (Former Employee) – Chester – 13 April 2018
I found that River Island didn't care for their employees as much as they should. And the employees were not respected by some senior staff. I found that if some new staff made a mistake this would not be taken lightly by the senior employees.
Sales Assistant (Former Employee) – Newcastle upon Tyne – 11 April 2018
Here I mainly worked in the fitting rooms so it was a lot of customer communication. I learned how to approach customers and how to clean the rejects. The management was not the best and the working rota was always out very last minute leaving it hard to build a social life around it. As well as this they were not very lenient when it came to holidays. It did become a difficult job when the store was busy and you may be alone but other than that it wasn't too bad.
I loved working in this store. I was only 16 when i worked here and this was my first job. everyone was so welcoming and hard working and i learnt a lot of skills working here. the training was good and i was trained on all departments of this store. highly recommend this job to anyone.
good atmosphere, good training, friendly staff members
Ladies Product Manager (Former Employee) – Dudley, West Midlands – 8 April 2018
I left another high street brand to work at Riverisland as a Ladies product Manager. The whole company is very demanding and there are far too many roles within one store. A lot of management issues resulted from too many roles. I was personally in a store with a team of a older generation that weren't open to new ideas despite the company wanting these ideas to be used. I felt like I lost all my merchandising knowledge as the ladies product manager is in no way a merchandising role unless no one else can do the job basically. A lot of bad hours such as working till 1am and back in for 7am. really would not recommend anyone to work for them as sales or management.
Management awful, cliche pay always messed up all the time! Annual leave never correct Management don’t back you up Phones never answered Poor training No progression Stay clear Your just a body to use and abuse
Retail Assistant (Former Employee) – Kent – 2 April 2018
A typical day at work for me would be arriving and starting to process the delivery straight away. once that has been started or finished i would start to transport the clothing we have has delivered until it was all finished. My management team were lovely, easy to talk to and very good at their jobs.
SALES ASSISTANT (Former Employee) – Hounslow, Greater London – 31 March 2018
The hours I worked in river island, were very long and tiring. But I did learn a lot from the month I was working there for. I learned communication skills and teamwork skills. I didn't really speak to the management team much but they were nice to me. The hardest part of the job was dealing with the mess customers would make and dealing with the disrespectful ones. But the most enjoyable part of the job was definitely making some of the friends I had on the team, everyone was so nice to talk to. I felt as if it was like one big family.
Sales Associate (Former Employee) – Birmingham, West Midlands – 21 March 2018
Working at River Island is a fun and enjoyable way to develop people skills, how to approach the public and also work part of a team efficiently. As well as gaining skills you have fun working with the team as everyone is great to work alongside.
Level 2 Operations (Former Employee) – Leeds, West Yorkshire – 21 March 2018
Typical day can just consist of most likely something mind numbing or dealing with rude customers due to most of the staff having little management as either because of cuts or so much pressure on management that they have lost interest in care of staff.
Not many skills learnt in my time, learn about ATV's UPT etc but no one ever showed progression in these fields. How to run sales and be affiant in the running of a warehouse.
Some management would be dedicated to the job and give you attention but most just were not too interested and were mainly rude due to the pressure on themselves. Any issues or problems do get quickly resolved but unlike holidays getting check and approved you could be waiting months. The same goes your rota too.
More time spent investing in staff and boost morale within teams we as it leaves most people the opposite feeling. The more you invest in your staff the most lily they are to be loyal with the company and want to progress.
Rota work that always changes, lack or personal touch.
Warehouse Operative (Current Employee) – White City, Greater London – 19 March 2018
River Island can be a very stressful job. I am currently working in the stockroom and constantly receive back problems, due to the work intensity. I also feel as those working in the stockroom do not receive the credit they deserve.