My interview had the whole group involved, there was no one to one interview.
We had a roleplay group interview presenting what good and bad customer service is using their clothing as props.
My interview was for the childrenswear section so was asked how different customer service would be there and who you'd 'serve' between parent and child, answer is both of them, the child makes an influence on the product bought and the parent usually pays for them.
They asked us 3 shops that we shop with. - obviously name drop RI
Explain a time where you were given good customer service in a store.
What brings customers into a store.. Good customer service and the display window definitely invites you in if you see something you like or think there'll be other alternative products for the season.
The manager was very unprepared. the interviews were rushed due to having so many turn up. he would be doing jobs in-between interviewing people and you would wait 2 hours to be interviewed when there was only 5 people in front.
What would you suggest River Island management do to prevent others from leaving?
Treat employees with respect, communicate with them before altering their shifts, take steps to prevent bitchiness/bullying
If you were in charge, what would you do to make River Island a better place to work?
I would give people the opportunity to gain experience and help them to progress. Get the best of people.
I would like to work there but I do not have excellent english would accept me to be able to work with river island.. part time