Ricoh
Ricoh Employee Reviews
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Field Servic
Customer Support Engineer (Former Employee) – Northampton – 17 April 2018
I repaired photocopiers at 4-6 customer locations per day covering an area the size of Essex but mostly within designated post codes, in my case I covered all SS and CM postcodes, this was on average about 100 miles of driving from start to finish. Mostimes customers were happy to see you and sometimes they would even offer you a drink,but mostly I was ignored, the usual response to my good morning was "it's over there and it's jamming again" getting further information was like pulling teeth. often it was something really minor caused by apathy. occasionally there was a real fault which meant using the brain but normally faults could be seen by doing a full service. This meant not standing there scratching my head and gave the customer confidence that I knew what I was doing
Pros
working un-supervised
Cons
a lonely job
Excellent Company
Health and Safety Administrator (Former Employee) – Telford, Shropshire – 17 September 2017
A good company to work for that ensures that all its staff are looked after from a well being and legislative perspective.
A good company for development and progression that ensures all staff are trained and developed inline with all requirements.
A good company for development and progression that ensures all staff are trained and developed inline with all requirements.
Great company to work for always looking for ways to improve workforce with training etc
Team Leader (Former Employee) – Wellingborough, Northamptonshire – 13 September 2017
Assess manpower/volume of work at start of shift.
Deal with customer queries on daily basis.
Management meeting for quick debrief.
Staff well trained to cope with any emergency/urgent request made during shift
Not knowing what certain departments workload would be until jobs came off system so some times difficult to plan ahead
Job satisfaction and praise from customer for doing good job.
Deal with customer queries on daily basis.
Management meeting for quick debrief.
Staff well trained to cope with any emergency/urgent request made during shift
Not knowing what certain departments workload would be until jobs came off system so some times difficult to plan ahead
Job satisfaction and praise from customer for doing good job.
Pros
Job satisfaction, Excellent training system in place. Good salary.
Cons
Some long hours
Fun place to work
Consumables Management Advisor (Former Employee) – Northampton, Northamptonshire – 16 August 2017
I worked in the consumable team dealing with escalated customer orders, queries and complaints making sure to deliver excellent customer service.
I also dealt with inbound customer orders and auditing of bulk orders for the department.
I managed approvals for customer orders placed by my team and also the call centre as a whole. I trained new starters and also additional support training for existing team members.
I also dealt with inbound customer orders and auditing of bulk orders for the department.
I managed approvals for customer orders placed by my team and also the call centre as a whole. I trained new starters and also additional support training for existing team members.
Pros
good salary
Good place to work
Sales Support Manager (Former Employee) – London, Greater London – 3 August 2017
This was a nice place to work, very challenging environment as many changes going on, nice hard working people, the have god products that are competitively priced.
Pros
Lots of training
Cons
Long hours and too much travelling
fun and active workplace
Stewarding (Former Employee) – Coventry – 31 July 2017
although the job was part time It was a very exciting job as you got to interact with different people of all different ages and backgrounds, quite a simple job but with big responsibility, good bosses who make the job as simple and stress free as possible and make you feel comfortable within the work place, you enter the staff room and get the stuff you need for the afternoon I.e. high vis jacket or coat (optional) and clicker, you then go into the meeting room when the boss gives you relevant information of the game day, how many fans they are expecting, also run you though the emergency drills every week so you are familiar with them in case of an emergency. Once being told the drills for the day you get to work, the most enjoyable part of the job was being around a football stadium and feeling a unique atmosphere while being at work, the most difficult part was dealing with certain members of the public, remembering the temperament of a minority of football fans sometimes caused a few problems but nothing that couldn't be dealt with instantly but overall the job was enjoyable with a good group of people and a happy environment.
Pros
free entry to the game after shift finishes
Productive and educational
Kiosk Worker (Former Employee) – Coventry – 15 July 2017
I did work experience here for a week at Asda in Jubilee Crescent. It was a great experience where I learnt new customer service skills and the correct attitudes to have in the work place.
Pros
long Breaks
Cons
null
Okay
Quality Controller (Current Employee) – Telford, Shropshire – 2 July 2017
Good place to work have worked there for 5 years and thoroughly enjoyed my job role. Great benefits including a old pension scheme, holiday hours and plenty of job roles come up for new
Opportunities
Opportunities
Freindly people always willing to help and improve your skills
Operator (Former Employee) – Telford and Wrekin, Shropshire – 21 June 2017
Ricoh Is a clean and tidy place to work in enjoyed working there and all the training I was given .I improved in my work whilst I was an employee at ricoh
Productive
Bar Supervisor (Current Employee) – Coventry – 12 June 2017
Very nice place to work. Both customers and employees and accepting and friendly.
A good place to learn with flexible hours so good for students.
Need to make sure attention to detail is paid
A good place to learn with flexible hours so good for students.
Need to make sure attention to detail is paid
Pros
Free lunches
Cons
can be long hours
good place
Waitressing (Current Employee) – Coventry, West Midlands – 6 June 2017
worked here for 4.5 years and had a range of different shifts working at a lot of different events
pay was good
did not receive any benefits through working here
pay was good
did not receive any benefits through working here
Pros
free lunch
Cons
long hours
Avoid Northampton Head Office
Invisible hard working employee (Former Employee) – Northampton – 31 May 2017
Guideline friendly edit! - Worked extremely hard, with passion, dedication, was a team player, loved my job, loved my team. Didn't translate into being fairly rewarded, or acknowledged. So left for what I deserved and never looked back.
Pros
Work colleagues, flexible working, modern interior
Cons
Demoralising, demotivating, old boys club, non competitive rates of pay
Great Place to work.
FLT Driver (Former Employee) – Telford, Shropshire – 31 May 2017
Good Company and great staff sadly wasnt permanent . clean enviroment, great shift pattern was varied, and job entailed various duties which broke up the day, Overtime was always available too.
fun to work at
Hospitatlity Staff (Current Employee) – Ricoh Arena – 16 May 2017
The environment is very atmospheric, the staff are friendly and helpful. Fairly fun job and match days are a fun time. There are downsides, meaning lunch breaks are short and there aren't many bonuses.
Ricoh
Operations Support Manager (Former Employee) – Field Based – 8 May 2017
Ricoh have the right approach to performance appraisal, learning and development.
"Old management style" no longer is prevalent in the workplace.
There is an Employee Forum where your views can be expressed openly and regular employee engagement surveys. Action from the feedback has significant priority and is analysed in a proactive manner for the betterment of the company.
"Old management style" no longer is prevalent in the workplace.
There is an Employee Forum where your views can be expressed openly and regular employee engagement surveys. Action from the feedback has significant priority and is analysed in a proactive manner for the betterment of the company.
Ricoh was a good place to work
Team Leader (Former Employee) – Northampton, Northamptonshire – 4 May 2017
Very busy from the moment you arrived to the minute you left.
managerial experience
management was very much on hand
hardest part of the job was pleasing everybody in the team/ contact centre as they all had different work ethics and personalities, to get them all to do the same took a lot of hard work to gain their trust and I needed confidence in practicing the ricoh way.
Most enjoyable part of my team leader role was that most of my team moved on within the Ricoh company through working together, hard work and determination through personal development plans, training and personal coaching.
managerial experience
management was very much on hand
hardest part of the job was pleasing everybody in the team/ contact centre as they all had different work ethics and personalities, to get them all to do the same took a lot of hard work to gain their trust and I needed confidence in practicing the ricoh way.
Most enjoyable part of my team leader role was that most of my team moved on within the Ricoh company through working together, hard work and determination through personal development plans, training and personal coaching.
Pros
work benefits
Not enough focus on the staff
Program Finance Coordinator (Former Employee) – London, United Kingdom – 20 April 2017
Not enough focus on the staff. Poor development opportunities. Management not competent. Long working days, but not very productive. Great offices though.
Pros
Great offices
Cons
Poor management
comfortable
Sales Assistant (Former Employee) – Coventry, West Midlands – 18 April 2017
lots of perks in the surrounding shops, management was a bit dodgey as it was a family affair. however there was lots of support for my self as a newbie.
Pros
comfortable
Cons
long hours ran late into the night
ok to work for
Service Desk Analyst (Former Employee) – Runcorn, Cheshire – 12 April 2017
Good to work for
Good management team
Job Security Issues: Due to brexit they have closed the office in Runcorn and moved the service desk to Northampton hence putting over 15 people out of work.
Good management team
Job Security Issues: Due to brexit they have closed the office in Runcorn and moved the service desk to Northampton hence putting over 15 people out of work.