Major Accounts Manager (Former Employee) – Northampton, Northamptonshire – 28 November 2017
When I first joined Ricoh it was a small and welcoming business, however as it expanded it lost it's connection to the staff and has become very sterile and too focused on growth without investing in the internal integrity of the business, talk g on far too many projects and acquisitions without fully considering how it will be effectively Implemented and sustained, the management are being instructed merely apply pressure on staff to meet goals and have no intentions of reducing workload or hiring new staff to meet demands and if anything area reducing headcount yet expecting higher output from staff with no increase in pay. A once enjoyable company to work for however has completely lost its way, prepare to be very stressed very quickly with very little support or effective management, as they seem to always be in meetings and not supporting teams in all areas of the business.
Customer Support Engineer (Former Employee) – Northampton – 17 April 2018
I repaired photocopiers at 4-6 customer locations per day covering an area the size of Essex but mostly within designated post codes, in my case I covered all SS and CM postcodes, this was on average about 100 miles of driving from start to finish. Mostimes customers were happy to see you and sometimes they would even offer you a drink,but mostly I was ignored, the usual response to my good morning was "it's over there and it's jamming again" getting further information was like pulling teeth. often it was something really minor caused by apathy. occasionally there was a real fault which meant using the brain but normally faults could be seen by doing a full service. This meant not standing there scratching my head and gave the customer confidence that I knew what I was doing