Ricoh Employee Reviews for Technical Support

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3.0
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ok to work for
Service Desk Analyst (Former Employee) –  Runcorn, Cheshire12 April 2017
Good to work for
Good management team

Job Security Issues: Due to brexit they have closed the office in Runcorn and moved the service desk to Northampton hence putting over 15 people out of work.
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5.0
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Productive
Account Supervisor, Technical support team (Former Employee) –  Northampton, ENG6 October 2015
Great company to work for, enjoyed working in the field and office with fun colleagues.

Never a dull moment and always incentives for hard workers.

Difficult travelling from London to Northampton.
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3.0
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Tech Support Engineer Role
Technical Support Engineer (Current Employee) –  East Midlands Airport2 March 2015
This was a challenging role to begin with as I had never encountered some of the airport technologies before such as CCTV, XRAY, CEM to name a few but I picked things up quite quickly.

Once the basic role was learned there was always something to be done from projects to IT support and my supervisor managed the work between engineers quite well.

The most enjoyable part of the job was fixing challenging IT issues and getting recognition for this. The least enjoyable thing was being on call and getting called to the airport once you had just got home but luckily this didn't happen too often.
Pros
Left to own devices, average 40 hours a week
Cons
Out of hours calls sometimes, most colleague based in Manchester
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Overall rating

3.5
Based on 3,314 reviews
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Ratings by category

3.5Work/Life Balance
3.3Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.3Culture

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