Major Accounts Manager (Former Employee) – Northampton, Northamptonshire – 28 November 2017
When I first joined Ricoh it was a small and welcoming business, however as it expanded it lost it's connection to the staff and has become very sterile and too focused on growth without investing in the internal integrity of the business, talk g on far too many projects and acquisitions without fully considering how it will be effectively Implemented and sustained, the management are being instructed merely apply pressure on staff to meet goals and have no intentions of reducing workload or hiring new staff to meet demands and if anything area reducing headcount yet expecting higher output from staff with no increase in pay. A once enjoyable company to work for however has completely lost its way, prepare to be very stressed very quickly with very little support or effective management, as they seem to always be in meetings and not supporting teams in all areas of the business.
I worked in the consumable team dealing with escalated customer orders, queries and complaints making sure to deliver excellent customer service. I also dealt with inbound customer orders and auditing of bulk orders for the department. I managed approvals for customer orders placed by my team and also the call centre as a whole. I trained new starters and also additional support training for existing team members.
Invisible hard working employee (Former Employee) – Northampton – 31 May 2017
Guideline friendly edit! - Worked extremely hard, with passion, dedication, was a team player, loved my job, loved my team. Didn't translate into being fairly rewarded, or acknowledged. So left for what I deserved and never looked back.
Work colleagues, flexible working, modern interior
Demoralising, demotivating, old boys club, non competitive rates of pay
Team Leader (Former Employee) – Northampton, Northamptonshire – 4 May 2017
Very busy from the moment you arrived to the minute you left. managerial experience management was very much on hand hardest part of the job was pleasing everybody in the team/ contact centre as they all had different work ethics and personalities, to get them all to do the same took a lot of hard work to gain their trust and I needed confidence in practicing the ricoh way. Most enjoyable part of my team leader role was that most of my team moved on within the Ricoh company through working together, hard work and determination through personal development plans, training and personal coaching.
HR Administrator (Current Employee) – Northampton – 28 February 2017
Ricoh is a great company to work for I will miss the people there. The company is very flexible and away there to help you when needed. This company has its ups and downs like any where. I was proud to say I worked for Ricoh
Corporate credit control (Former Employee) – Northampton, Northamptonshire – 18 January 2017
The atmosphere was good and friendly, the work was taxing but manageable. I had the opportunity to move to different teams/departments and learn how they work which helped me do my job more effectively.
Major Contract Support Analyst (Current Employee) – Northampton, ENG – 4 January 2016
A company that promises you the world and all of the opportunity to go with it. It delivers none. Dis-organised management structure and lack of advancement. The company brags internally of it's millions of pounds over profit each FY but seemingly none of it is passed down to the staff. The workers lives are put in the hands of the European over lords.
Team Leader (Current Employee) – Northampton – 22 June 2015
A fantastic place to work with plenty of opportunity for career progression. However, salary is not in line with similar roles in other companies. I have held other positions in this company and have found the same issue.
Standard office hours and reputable secure company
Lack of training and career development opportunities
Fast paced, professional and overall fun place to be.
Sales Order Processing Team Leader (Former Employee) – Northampton – 11 June 2015
I thoroughly enjoyed my years with Ricoh. They always had internal and external courses available to help further your knowledge and careers within the company. The management were skilled and well trained, with a very hands on approach. The systems were detailed and tailored to the company, this made them much easier to use. Ricohs processes were fantastic, always moving in line with the company to ensure smooth work flow.
Flexible working shifts, onsite canteen, onsite parking and internal training departments
Customer Support Representative (Current Employee) – Northampton, ENG – 13 April 2015
Hard working, excellent customer skills, professional, smartly dressed, computer literate, enjoy a challange, well orgainised, privately educated, able to deal with all sorts of life. Visiting customer's training on photocopiers.
Customer Scheduling Advisor (Former Employee) – Northampton, ENG – 15 October 2014
My shift varied from starting at 8am to 9.30 am. Receiving high call volume from customers. The call centre did not have a very good morale and there were no fun incentives put in to place. The management would offer their support where appropriate . I have learned to multi task and be well organised through out my time at Ricoh. The hardest part of the job was not being able to contact customers to advise them of delays as the call volume was so high. The most enjoyable part of the job was talking to the engineers helping them with any queries and keeping them informed of any delays in receiving parts and diverting them to deal with higher priority customers.
Customer Service Scheduler Advisor (Current Employee) – Northampton, ENG – 15 July 2014
I have been working at Ricoh as a Customer Service Scheduler Advisor in an inbound call centre. My roles entails using Cisco phones system, using a number of software such as word, excel, click and Seibel. My main responsibilities are to ensure engineers have calls to go to at all times go through the regional inbox. Ricoh is a photocopying company and my job is to ensure when a customer has a fault with there photocopier/fax machine I get an engineer out to the customer with in the response time which could be between 2-8 hours. I also speak to customers on a daily basic to book service calls for the machines. I am the deputy of the team so I work very close with my team leader to help her with managerial roles.