Ricoh
Ricoh Employee Reviews
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Field Servic
Customer Support Engineer (Former Employee) – Northampton – 17 April 2018
I repaired photocopiers at 4-6 customer locations per day covering an area the size of Essex but mostly within designated post codes, in my case I covered all SS and CM postcodes, this was on average about 100 miles of driving from start to finish. Mostimes customers were happy to see you and sometimes they would even offer you a drink,but mostly I was ignored, the usual response to my good morning was "it's over there and it's jamming again" getting further information was like pulling teeth. often it was something really minor caused by apathy. occasionally there was a real fault which meant using the brain but normally faults could be seen by doing a full service. This meant not standing there scratching my head and gave the customer confidence that I knew what I was doing
Pros
working un-supervised
Cons
a lonely job
Weak Management & Leadership
Credit Controller (Current Employee) – Northampton, Northamptonshire – 9 April 2018
Ricoh was a great place to start working life but the management is weak and does not handle people's individuality and differences. They are great organising social events but do not try to include all in the relevant departments. The most enjoyable part of the job is liasing with the customers but this can be the hardest. The routine of the day is generally 9 - 5 but they can be flexible if pushed.
Pros
Flexibility with working arrangements
Cons
Weak management and communication
Workplace
HOSPITALITY WAITRESS (Former Employee) – Coventry, West Midlands – 19 March 2018
Ricoh Arena is a good place to work, the staff are helpful and provide as much help needed for their workers to become better at what they do and also for Ricoh to have better quality in their service.
Plus as for the Waitresses/bar staff working at Ricoh really has a nice vibe allowing good team work.
Plus as for the Waitresses/bar staff working at Ricoh really has a nice vibe allowing good team work.
Pros
Free lunch
Cons
Getting lost
productive and fun
Casual Sales Assistant (Former Employee) – Coventry, West Midlands – 7 March 2018
great place to work, great environment, great management and direction. friendly staff, very welcoming and warm. many benefits and if I could continue to work there I would of.
Pros
free lunches
Cons
n/a
productive and fun place to work
Sales Administrator (Former Employee) – London – 20 February 2018
i really enjoyed working. people are friendly. this place also consider people opinion and values their opinion. very good team and good working culture.
Pros
good place to work
Not a happy experience
Facilities Administrator (Former Employee) – Northampton – 13 February 2018
Due to the micromanagement of the team the role was more difficult than it should have been, the other team members felt the same, within a year the team had all left. The company on a whole was quite reasonable.
productive company
Service Engineer (Current Employee) – West Midlands – 6 February 2018
Ricoh expects hard work and loyalty and give in return training and security.
I have learned many things from the Ricoh community that have given me greater skills and confidence.
They promote teamwork
Best part of the job is meeting and building relationships with customers
I have learned many things from the Ricoh community that have given me greater skills and confidence.
They promote teamwork
Best part of the job is meeting and building relationships with customers
Can be a fun workplace depending on allocated shifts
Customer Service Assistant (Former Employee) – Coventry – 11 January 2018
Shifts range from 5-12 hours, always finish late regardless of the times.
I learned a lot about customer service and gained a Loy of cash handling experience.
I learned a lot about customer service and gained a Loy of cash handling experience.
Pros
Free lunches when shift over 5 hours. Meet lots of new people.
Cons
No breaks allowed out of kiosk (no toilet breaks), unreliable hours.
Great company with great manangment
National Accounts & Channel Development Manager (Former Employee) – National – 11 January 2018
I could not have wished to have worked for a better organisation then Ricoh, progression and training was great .
People culture the best i have had the pleasure to work in.
Learned vast amounts of valuable skills because I was allowed to grow within the various roles i had within the company, including managing a sales team.
People culture the best i have had the pleasure to work in.
Learned vast amounts of valuable skills because I was allowed to grow within the various roles i had within the company, including managing a sales team.
Pros
People Culture
Cons
None
Productive and secure job place
Kiosk Manager (Current Employee) – Coventry – 4 January 2018
Ricoh is an amazing place to work, with the opportunity to make money whilst studying, the culture is great and also the management are kind and really open minded
Pros
Good Staff
Cons
Long hours
An excellent Company to work for
Facilities Engineer (Current Employee) – Wellingborough – 21 December 2017
Ricoh is a very good company to work for, in that it has a clear global plan that is communicated down to shop floor level. Over the year I have received a lot of training across the management and skill spectrum, eg NVQ Level 5 in Management, PLC programming, Value Stream Mapping. The management style is by MBO that closely linked to the global plan.
It has a very much work life balance that enable me to do my job around my family.
The most enjoyable side of the job is the self management around my objectives.
It has a very much work life balance that enable me to do my job around my family.
The most enjoyable side of the job is the self management around my objectives.
Pros
Work life balanced
Great culture, supportive and collaborative
On - Site Head of Recruitment EMEA (Former Employee) – London Regents Place – 29 November 2017
Ricoh is a great place to work with very supportive colleagues across all areas of the business. Ricoh is a forward thinking business that provides their customers with a diverse range of products enabling them to be more efficient businesses.
Over-Ambitious and a little Overbearing
Major Accounts Manager (Former Employee) – Northampton, Northamptonshire – 28 November 2017
When I first joined Ricoh it was a small and welcoming business, however as it expanded it lost it's connection to the staff and has become very sterile and too focused on growth without investing in the internal integrity of the business, talk g on far too many projects and acquisitions without fully considering how it will be effectively Implemented and sustained, the management are being instructed merely apply pressure on staff to meet goals and have no intentions of reducing workload or hiring new staff to meet demands and if anything area reducing headcount yet expecting higher output from staff with no increase in pay.
A once enjoyable company to work for however has completely lost its way, prepare to be very stressed very quickly with very little support or effective management, as they seem to always be in meetings and not supporting teams in all areas of the business.
A once enjoyable company to work for however has completely lost its way, prepare to be very stressed very quickly with very little support or effective management, as they seem to always be in meetings and not supporting teams in all areas of the business.
Pros
Challanging
Cons
Poor Management
Great and fun place to work
Technical Solutions Support Manager (Former Employee) – Office in home – 15 November 2017
I really miss Ricoh and only really left to further my career as this was where I started and learned my trade. I would go back there tomorrow if I could.
Pros
Many things but people and work life balance were great
Cons
Just felt I'd gone as far as i could go to better and further develop my experience.
Enjoyable company to work for
Customer Service (Former Employee) – Northampton, Northamptonshire – 8 November 2017
Rewarding and enjoyable Good company to work for Friendly relaxed but professional environment. Opportunities were available over my career. Sadly made redundant in Jan 2017
Large and typical slow-moving enterprise
OSB Group (Current Employee) – London, Greater London – 21 October 2017
Large company, complex processes, confusing management structures and a lethargic work culture in today's fast paced entrepreneurial world.
Innovation coming from Japan is a strong point.
Innovation coming from Japan is a strong point.
Fast Paced Production Work
Quality Control and Production Operative (Former Employee) – Telford – 3 October 2017
Production Work with an emphasis on quality. Plenty of internal vacancies to apply for, strict on time keeping and quality just like any other manufacturing and production company. Nice friendly people and team leaders, supervisors seemed to be in a world of their own.
Pros
Friendly
Cons
Fast Work