Resolvecall
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Resolvecall Employee Reviews

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United Kingdom41 reviews
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2.0
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Worked here for around 6 months, the pay is okay but what drew me in were the bonuses. It is fairly worked out however the amount of work given to individuals is not even, meaning when you do 40+ jobs and get a £200 bonus and a colleague does 25 jobs and get a £600 which seems unfair. Some managers are lovely and caring whilst others only care about numbers
Pros
Fuel card.
Cons
Stress, unfair bonus/workload, unachievable targets
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5.0
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Nice enough place to work. Was a field agent and at first found it tricky and confusing as the training is a week of slide shows at head office, but out on field it got easier as time went by. Management seemed friendly and helpful when needed assistance, but hardest part of the job is trying to find a property with a house name in the middle of the countryside. It is pretty relaxed with working but just make sure your work is completed before hometime..
Pros
Friendly management, great colleagues, sense of adventure
Cons
Quality of training..
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2.0
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training doesnt tell you half of what goes on in the field. doesnt explain that the bonuses or the commission is pretty much out of reach unless you do double the hours of work, which then means worked out hourly you would be worse off than minimum wage. the amount of mileage put on the car out weighs any money saved. targets are unrealistic and again unless you are willing to work most hours of the day while only being paid your normal day hours you will not hit any commission
Pros
no pros
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4.0
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As per my summary I worked here for a year and a bit and left due to illness. The managers here in my own opinion will help with what ever you ask of them, the targets are tough but when met bonuses were good A downside is the use and wear and tear to our own car which is something I tolerated as I enjoyed the job there is lots of travel depending where you are it’s a good job with decent hours
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1.0
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Really worst company I ever experienced, if I could give a rating below 1 I would. if your car broken down they expect you to fix it the same day they dont provide you any type of cover for your car just expect you to be on the road the next day, also the commission is the worst you hardly earn anything not worth your time and effort
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1.0
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consistently move goal posts for bonuses 34k in miles on the car in a year remove your bonus if you want top bonus you’ll be working 12 hour days not bothered about positive outcomes
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1.0
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Lot of cons
Really takes it out on the car.

Had a car accident while working and all they cared about was if I was going to be working straight away.
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1.0
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Management are a joke and don’t treat you with respect the one manager is soo moody and is so football focused and can’t handle people cheering the other team. I feel I wouldn’t work with a company with like again
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1.0
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Worked here for 2 months. Racked up nearly 5000 miles on my car. Some manager are ok where others clearly need better staff training.
Pay isn't great.
Pros
Nothing
Cons
Everything
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1.0
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The fact there is so many 1 star reviews should be enough for you to keep searching.
Lots of DCA companies will employ just about anyone. Avoid this one.

The set up on your commissions is rigged so you have to do lots of overtime to achieve the basic.

There are jobs you have to do as they have contracts for them to fulfil that take up loads of time and you don't get comission on.
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4.0
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Nothing much to say that my ratings haven't already spoken about. Management are fantastic but will shut you down if you're looking to do something not inline with the regimented programme that is in place.
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1.0
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Use your own car, for not much more than minimum wage.
Pay for own business insurance, tax, MOT, and no money for wear and tear, travelling up to 1000 miles a week.

Car breaks down, no wages, you pay for repair and classed as sickness. Do not even think about joining this company.

Face 2 face provide company car and better commission!!
Pros
none
Cons
everything
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5.0
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Cover wide area could do with a higher wages managers are helpfull no two days are the same if I need a shift change no problem as long as you give some notice
Pros
Some perks from perkbox and in house company bonus schemes
Cons
Wear and tear on car doing high mileage
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1.0
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Awful company to work for. I have 10 years in the field for many big companies. This is by far the worst. Management is terrible. Attitude is horrific. Staff vote with feet - hence why there staff turnover is so high.

If you value yourself, car & money, go and work somewhere else as this place will ruin you.


Bonus is not achieveable maybe £50 a month tops. IT'S ALL A CON.


Ask around in the industry about the stephenson family before working here.
Pros
Fuel card
Cons
Management, long hours. 7 hours driving per day, no breaks. Poor money
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5.0
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Great place to work. Good environment, management, hours, pay, breaks, friendly staff, flexible when needed, overtime available, constant feedback and good atmosphere.
Pros
Perkbox and overtime available
Cons
Saturday work included
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1.0
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1 star
1.0
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1 star
3.0
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If you are a good divoted worker whom can self motivate, with strong customer facing skills and don’t buckle under presser this is a good job for you, just make sure you can afford to put away money a month for the upkeep of your car, because if you don’t have a car you can’t work.
Pros
Achievable bonuses
Cons
Use own car for a lot of miles
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5.0
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Worked for the company now for just over a year, very happy here. Management team is very supportive, enjoying working for a small business where everyone knows each other. High levels of recognition. Would recommend to anyone.
Pros
Perkbox and healthcare scheme
Cons
None
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1.0
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1 star
1.0
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1 star