Questions and Answers about Rentokil Initial

Here's what people have said about working and interviewing at Rentokil Initial.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

63 questions

We have lots of different types of roles that have different types of benefits with them.

As a whole, all employees have access to RI Rewards, a discount and cashback website allowing you to save across 3000+ retail brands. They also receive five-star training and support upon starting a job, which will continue throughout their career; all part of our aim to grow talent for the future and promote from within.

Our office employees receive monthly branch bonuses or team bonuses dependent on the performance and often are working towards extra incentives.

Our field-based technicians and drivers receive their uniform, a company van and all the equipment they require from day one. They also receive a commission on any leads they pass to the sales team, work towards targets that pay bonuses and also work towards incentives, such as our Guild of Technicians event held each year.

Our field-based sales teams have a company car and fuel card, mobile phone and tablet from day one. They then receive an uncapped commission on what they sell, whilst also working towards target-based bonuses and incentives throughout the year.

Answered by Rentokil Initial

At first stage interview it is important to look your best, so a Smart Dress approach is advised.

If you are invited for a second interview you may need to wear safety equipment (safety shoes, HighVis vest for example), most of which we can provide for you. If safety equipment is required you will be advised of this by the recruitment team at interview stage.

Answered by Rentokil Initial

Hi, at the heart of Rentokil Initial’s approach is a focus on doing what’s right for colleagues and customers, and the values which underpin the company. It emphasises local action, while ensuring compliance with group-wide policies in areas such as health and safety, conduct and environment.

We constantly invest in colleague training and development, and believe in growing our own internal talent through talent programmes such as Aspiring Managers, Aspiring Service to Sales, Aspiring Sales to Key Accounts, amongst others. No matter where you start off in our business there are ample career opportunities for you.

Although divided into different business sectors, all Rentokil Initial businesses work as one big family, and there is a definite local business feel within this worldwide FTSE100 organisation.

Answered by Rentokil Initial

A great starting point when preparing for an interview with us is to carry out research on the role you are applying for and the company itself. We are an easily accessible company on the web and you will find plenty of resources on our multiple UK websites, our social media platforms, our blogs and articles, our financial reports and via press and PR releases. Don't just read up on facts and figures, find aspects that interest you and you can discuss with enthusiasm.

Some of our roles will ask competency-based questions, which should be given great thought before the interview. Our hints and tips page at the end of this answer can tell you all about what is and how to answer a competency-based question. We'll want to know why you want the job, as well as asking questions to make sure you both have the skills for the job and to fit the culture.

If you've prepared well, you can enter the interview room knowing you will get a warm reception immediately from our managers. We do our best to create an atmosphere which encourages you to perform at your best. You should be yourself, we aren't hiring another version of yourself who has answers scripted to the word, we are hiring you and we take a great interest in who you are.

For further tips and advice, please follow the link to our Hints and Tips page:

Answered by Rentokil Initial

This is completely dependent on the position you hold.

Service Drivers tend to have more flexible start times, geared towards an earlier day. Typically, 06.00-15.00. 40 hours per week.
Technicians will also have more flexible working hours, dependent on their customers. Typically, 08.30-17.00. 40 hours per week.

Sales teams and office staff have more set hours and will typically be 08.30-17.00. 37.5 hours per week.

Bear in mind that branches across the UK can differ slightly in opening hours. There are many more positions within the company that will have different start and finish times.

Answered by Rentokil Initial

That's a tough question since each employee could come up with a different answer.

I think close to the majority of our employees, particularly those who are based out of the office, would say that keeping to the expectations of demanding customers would be the most stressful part of the role. In many of our lines of work, the customer is in a situation of need and really care about the time to respond. Managing the workload is a challenging part of the role. This tends to be stressful for our colleagues because of the level of attention our colleagues give to our customers.

If you're hardworking and can cope in a fast-paced environment, you'll certainly rise to the challenge.

Answered by Rentokil Initial

When joining our company and if you are among the vast majority of our employees who are eligible, you will automatically join our workplace pension scheme with the People's Pension to which both you and the Company will contribute. You can also increase the amount you contribute if you wish to.

Answered by Rentokil Initial

Typically the company cars for our Field Sales team are Ford or Vauxhall estate cars. Our service team have company vans which can be up to 3.5 tonne in some businesses.

Answered by Rentokil Initial

There are many roles that offer flexible working arrangements, but it depends on the work role you are in.

For our customer-facing roles, your core responsibilities need to be carried out on site and cannot be completed from home. Office-based positions, particularly at the management level, can provide flexible working and the company for a number of years has been open to the option of working remotely. Some roles even require working remotely, because of travel across the UK.

Answered by Rentokil Initial

As a business, both here in the UK and across our global business, we have been growing significantly over the past few years, re-entering the FTSE100 in 2017 and continuing to rise on that list. In troubled markets, we continue to invest in our colleagues, add variety to our portfolio and aim to provide the best possible customer service. Our recruitment strategy is all about finding the people who will give excellent customer service which customers deserve and expect.

We'll continue to set high expectations and aim to keep achieving great things.

Answered by Rentokil Initial

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