Renault Employee Reviews for Customer Care Manager

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2.0
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Busy workplace
Customer Support Manager (Current Employee) –  Maple Cross21 March 2017
• Take responsibility for the management of issues and complaints received directly from customers and/or dealers, utilising the combined resources of Renault UK, Renault Ireland and its network of dealers.
• Ensure the speed of resolution is within 7 days with customer satisfaction post complaint through survey ratings.
• Supporting the customer and the business to achieve a satisfactory resolution with an accurate diagnosis of the customer problem to be resolved.
• Apply the use of goodwill budgets in line with agreed levels of delegated authority, being mindful of delivering customer satisfaction and recognising commercial reality.
• Identify and feedback issues
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3.0
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Fun work place but commute is too far
Customer support manager (Current Employee) –  Maple cross17 May 2016
good place to work, newly refurbished offices.

The commute is too far and not much room for progression.

company does not retain staff always recruiting so sometimes you don't feel so secure.
Pros
newly refurbished offices
Cons
not much progression and job security
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3.0
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Fun
Customer Support Manger (Former Employee) –  Rickmansworth30 November 2015
Answering in coming calls from Renaults Customers, generally thid will be a complaint.
How to take ownership of the complaint, and investigate into it, to then present the customer with a resolution and outcome.
Co-workers, where all friendly and nice.
Hardest part was to not become to over involved into the complaint and remain subjective and focused.
Management of the cases, and resolving the complaint, with in a good time scale. Managing the customers expectations.
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4.1
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