Answering in coming calls from Renaults Customers, generally thid will be a complaint.
How to take ownership of the complaint, and investigate into it, to then present the customer with a resolution and outcome.
Co-workers, where all friendly and nice.
Hardest part was to not become to over involved into the complaint and remain subjective and focused.
Management of the cases, and resolving the complaint, with in a good time scale. Managing the customers expectations.