Friendly staff, terrible incompetent higher managerial staff
Customer Sales Advisor [Former Projectionist] (Former Employee) – United Kingdom – 1 September 2017
Worked here for several years, should have been taken further as I was a somewhat important and good member of the REEL team with a degree. Opportunities arose and inexperienced friends of higher managerial team were brought in instead, keeping the experienced hard working staff at the bottom. Area and head managers were very rude and unwilling to listen or praise.
Rest of staff within Cinema were excellent and always went the extra mile to help customers despite silly restrictions that were brought in, again by members of the REEL Cinema group that were out of touch with the reality of cinema work.
Cinema does not employ Projectionists anymore and all Projectionists were relieved of that title, however, the cinema still required projectionists and would not run properly without former projectionists taking on this job. Managers were expected to become projectionists without the title however they already have enough to do and can't possibly continually monitor film playback and quality etc.
2 free film tickets a week only usable by yourself and 1 friend.
No progression and short staffed