Customer Experience Associate (Current Employee) – Ashford, Kent – 10 October 2018
All colleagues are extremely bubbly and friendly, always there to given advance or any further training you feel like you need. There is a lot of staff that is expected - a whole new range of people each shift
Very long and unsociable hours. Beyond poor management who are lazy and unapproachable. Repetitive and unrewarding. If you’re positioned out the back, you may as well be working in a factory. Management form cliques very quickly, especially back of house. This causes anger, frustration and general unhappiness amongst the rest of the team. Steer well clear!
Staff were given a 90 probation plan once they had joined. Training was given, but if mistakes were made, then it would be put on their record. However, these mistakes would add up and later be used against you in your probation review
Director (Current Employee) – UK – 20 September 2018
Lots of politics and bureaucracy, which delays the simplest projects to go to completion. It's been a blame culture for many years and people are more focused on covering their back than doing good business in a collaborative way. There's lots of pressure and if you're willing to work hard, you will learn a lot of valuable skills/gain experience that you will take with you - but that's it, you'll rather take it with you than try and power through. There are green shoots that the regressive people culture is changing, however willingness to change has to come from the top and they seem much to removed from the real issues.
Lots of opportunities for improvement
Numbers before people, hierarchy and prolonged decision making
Sales Associate (Former Employee) – Portsmouth – 16 September 2018
The position required constantly climbing a lot of stairs as the stock room was upstairs and the staircase was just so high. We were not allowed to sit even for a minute when our feet actually hurt and even when we were ahead of schedule with the things that need to be done. Sometimes being allocated in changing rooms or in the shop floor can be time-dragging as that means only folding clothes for hours and hours without having the permission to talk to colleagues even while two of you are folding clothes side by side. The rules are incredibly strict up to a ridiculous level for such a job position.
Seasonal discounts from time to time and regardless of age good pay
Standing on your feet for hours and hours without a minute for chat
Operations Manager/Sales Associate (Former Employee) – London, Greater London – 13 September 2018
typical day would be collecting in the deliveries daily, process store to store transfers and general sales contacting clients about new products/sales and events, the most enjoyable part of the job was seasonal changeovers new store layouts and meeting different customers and generating new business.
Sales Associate (Current Employee) – London, Greater London – 18 June 2018
The fact that I work within a luxury environment is such a major factor for how I work and interact with people around me. We live in a world where everyday shopping stores have increased the level of service, therefore it is my job and duty to be creative, work hard and passionately to give the best and exclusive service solutions for my clients. It could be physically in the store or online, yes you probably guessed it already…Instagram has become a place of work for me now. I truly love the flexibility at my work!
In addition to my work on an online platform, I do also work at home on my computer and Ipad. First of all, I track everything I do. I track my sales throughout the day, week, and month. I set up client lists on Excel, Write templates for myself, basically preparing emails which I will send the following days and finally, I make collages and plan out styling sessions with my clients.
Day to day life in Ralph Lauren is never the same and you have a lot of work to do and help to get the job done at hand and are expected to be able to work on your own at times. The people really do get you through the working day the team is like a family.
Personal Shopper (Former Employee) – London – 1 March 2018
Five month fixed term contract as a sales associate working for Ralph Lauren at the Flagship Store in Bond Street, London (4 days a week – fixed wage plus individual sales commission).
Although this was my first job in retail, I quickly took on board the “ethos of selling”. Targets were set and deadlines had to be met. I thrived in this environment and the fast pace brand selling was very satisfying and rewarding. I also realised I possessed the “can do” attitude required in order to be successful. I improved my communication and presentation skills with reference to all customers and demonstrated a helpful and presentable attitude at all times on the shop floor.
The management at Ralph Lauren was disappointing, they don't offer good enough hands on training at the start to feel comfortable with your job role, i felt there was no chance of progression as they always hire outside of the company for higher job roles and don't offer enough training in these job roles to employees inside the company. However the staff were very friendly and i was able to learn through the more experienced employees.