RAC Employee Reviews

Found 92 reviews matching the search See all 136 reviews
Sort by: Helpfulness | Rating | Date
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ok
Patrolman (Former Employee) –  Bescot4 October 2019
Ok company to work for , salary & hours worked not the best but ok. Typical working day 9 hrs and night shifts also. Sent to head office at Bescot for training courses. I worked in London so getting to the scene of breakdown on time was quite stressfull . I found the easiest part of job for me was getting our members back on the ra
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Toxic atmosphere, focus on money and not customers or staff.
Analyst (Former Employee) –  Bradley Stoke, Gloucestershire1 October 2019
The people you work with often make the difference between how you feel about a job, but there comes a point where the rand is so toxic and the management are so focussed on increasing “File Size” and revenue that they don’t care about the staff often left to our own devices until issues arise and then they are on you like a ton of bricks.

Having recently gone through a re brand and whole sale changes within the senior management that there is no identity the management are churning out the same ideas as 8-10 years ago.
Management are clueless regarding the direction of the business, and mixed messages are often sent out.

The staff turnaround is atrocious, the money men say that we are over staffed but they waste money offering triple time overtime to cover staff shortages instead of accurately forecasting demand and employing the correct resources effectively .

Whilst I was encouraged to self develop early in my career towards the end of my time there options to develop internally were drastically reduced with external online learning blocked and justification had to go to exec level to gain access to video learning.
Pros
On site parking
Cons
No progression, poor management, focus on money and not customers
Was this review helpful?Yes 4NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
RAC need to start moving with the time and get ride of the union.
Legal Services Manager/Trainer (Current Employee) –  Bristol, Bristol24 September 2019
RAC need to get ride of the union and start moving with the times. If you work for the breakdown aspect of the business then you get what you need to do your job, any other area then forget about it.
Was this review helpful?Yes 1No 4Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Most horrible place I have ever had the misfortune to work for
Customer Services Specialist (Former Employee) –  Bradley Stoke, Gloucestershire21 September 2019
if your face fits, they will love you. Double standards all over the place as it's one rule for one and another rule for someone else. Management are generally shopping online and do not know the answers to your queries. Customer service is actually a sales department despite what they say and in the CS department you are incentivised on sales instead of your customer service skills. Feedback from customers with examples of outstanding customer service is ignored, whilst agents who sell the most and deliver a barely passable standard of customer service are celebrated and promoted. Multiple and various staff members crying on a daily basis due to unrealistic job expectations and fear of losing their job because of it. They don't care about real customer service and seem to have the mentality that if you arent able to pitch to them and youve covered your legal stuff then get them off the phone as quickly as possible tp make way for customers who will spend money. The overall job rating of 1 is only because of the team members.
Was this review helpful?Yes 8NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good work life balance
Ex direct sales (Former Employee) –  Manchester, Greater Manchester5 September 2019
The problem with this job is you have to pay them to go to work! You pay the company £100 @ month to work there, you pay around £65 for every day you work a venue..you pay
ypur own fuel and travel costs and so unless you sigh lots of customers up every week, you earn very little. The job is hard work as everyone you speak to already have some kind of cover. The Company itself is good and the managerz are good. But you have to jump through a lot of hoops to go to work and earn anything.
Was this review helpful?Yes 4No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company
Manager (Current Employee) –  Bristol, Bristol4 September 2019
A great company to work for. Different career frameworks to aid with development and progression.A Very fast passed Business, no day is the same and work is varied which i love. RAC have great new company HERO values which is great to see, all colleagues working towards the same goal. Work life balance is really good. Great experience so far, looking forward to see what the next 12 months has in order.
Pros
Great career progression and work life balance
Was this review helpful?YesNo 7Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Solitary, poor, nasty, brutish and short
Manager (Former Employee) –  Bristol3 August 2019
Thomas Hobbes, born 1588, neatly sums up working at RAC: “Solitary, poor, nasty, brutish and short”. Which aptly describes the human nature and culture of this once blue chip organisation. Sadly no more, today, it is the epitome of modern day slavery. Dysfunctional doesn’t come close to describe the atmosphere and flip flop indecision of the leadership within the company. Empathy and emotional quotient are alien concepts to people managers who think the way to achieve better results is to belittle and berate their colleagues and patronise them with offers of pizza for going above and beyond. Misogyny, nepotism and narcissism will stand you in good stead to work here. It’s not all bad, the Bristol office has gained local recognition; unfortunately, by recruitment agencies and General Practices, for a rapid high turnover of staff and poor mental health respectively. When you go for interview they will spin you a good yarn, reality, however, is somewhat different. You will be expected to hit the ground running faster than Usain Bolt, with no support, induction or basic IT infrastructure like laptop or phone. Profit is king in this venture capitalist culture. Customer and colleague experience are not bothered about, you are just a number to be ignored.
Management haven’t had an original idea in years they just keep going round in the same old loop doing the same thing expecting a miracle to happen this time around. It’s impossible to achieve anything of note as everyone is too busy pursuing their own agenda and change is blocked at every conceivable angle due to lack of resources
  more... or the impossible number of un-prioritised competing projects.
People leave this company in droves, it’s become a standing joke to see if new recruits make it through their first week.
Senior leadership have no strategy other than to do whatever the CEO happens to want on any given day. It’s pointless starting anything or actually making an effort as priorities change so frequently that what you initiate this week will be off the agenda the following week. This is incredibly frustrating if you are conscientious and actually want to do a good job. Scandal and lack of integrity abound, things have gone on here that would make your toes curl.
Well you’ve been warned, avoid this place like the plague if you know what’s good for you.
On the other hand, there’s free parking (it wouldn’t be a surprise if they don’t start charging you for that soon) and the building has great architectural merit, shame they don’t actually own it anymore or maintain it to a very high standard - but that would cost money which is better off in the pockets of the investors.
  less
Pros
Leaving in the evening
Cons
Arriving in the morning
Was this review helpful?Yes 19No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Used to great but now a total embarressment.
Roadside breakdown patrol (Former Employee) –  Kent31 July 2019
I have been a roadside patrol for 16 years and what was once a brilliant job where the customer always came first has been turned in to an embarrassing pastime.

I used to be so proud to work for Rac but now days i don't tell people i meet what i do for fear of being moaned at.

Everything has been cut back to the bare minimum and greed is now the name of the game.

The current management team haven't got a clue and morale all thru the company is on its knees.

You can't get a days leave authorised even if you give six months notice.
Pros
Start from home
Cons
Soul destroying dealing with upset / let down members most shifts.
Was this review helpful?Yes 9No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Just a conveyor belt of staff turnover
Call Centre Operator (Former Employee) –  Bristol30 July 2019
Rather than keep staff satisfied by treating them with respect, they simply have them out the door within six months. The shifts make no sense and mess with your sleep patterns and a work life balance is very difficult to maintain.

You will see when you come for an interview and training. No company should need to be employing 10+ staff every other week unless 10+ staff are walking out every other week.
Was this review helpful?Yes 5NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The WORST place I have EVER worked
Renewals Consultant (Former Employee) –  Bristol, Bristol23 May 2019
So I started here (not my first job in a call centre / on the phones) the training was shambles from the beginning, our trainer went off sick after the second day from mental health problems and we were left with just a random guy from the contact centre floor. He knew his stuff but clearer was NOT a trainer / had any training techniques and taught us how he personally used the system/spoke on the phone etc which are tailored to him - as everyone knows everyone has different working styles and some don’t suit others. He was also teaching old protocols which meant when we finally went out onto the phones we were doing the wrong stuff. After 9 days training (just how to use the system it’s self, no actually training on the company, products, selling techniques or anything actually relevant) we were put in the phones. There was 23 people in my training group and 2 trainers, when were all taking out first calls you can imagine the support from 2 seniors was far from enough. From then on it went downhill. No support no extra training on stuff we were struggling with, no feed back on calls that were failed, you were virtually ignored every day. The seating is hot desking meaning you’re sat next to someone new everyday and struggle to find a seat. The leadership is shambles, the job is awful and everything about the whole thing is beyond bad. I had time off sick, with a sick note from my doctor and was basically told in a meeting that I might not have a job by the end of the week because off the week off I had. 4 people then were fired from my training group and about 10 ish from  more... the actually contact floor in the month that I was there. It’s like walking on egg shells and they’ll do all they can to push you out if your face doesn’t fit or youre not a robot. Couldn’t of ran out of the place faster and I’d rather be homeless than work there for another hour !!!!! They lie about the bonus and give any reason to take it off you if you’re lucky to get it in the first place!!! STAY CLEAR !!! NOT WORTH THE DAMAGING MENTAL HEALTH, PANIC ATTACKS AND NON EXISTING LIFE !!!!!  less
Pros
Free parking
Cons
Long hours, repetitive, management are awful hot desking, no one talks to eachother, feels like a prison
Was this review helpful?Yes 15NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Working at RAC
Retentions Agent (Former Employee) –  Bristol7 May 2019
Lovely place to work, people are very friendly :)
Management is shocking, progression is non existent.

Great place to get your foot through the door.
Pros
Bonus - Brand
Was this review helpful?Yes 7No 9Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very high turnover of staff
Renewals Agent (Former Employee) –  Bristol, Bristol1 April 2019
Great physical environment, frequent mass intakes of new recruits, very high leave rate of new joiners.
Training good but lacking in individual support due to volume of new starters. Little support after initial training..
Managers, supervisors frequently not available for assistance.
Constant changing of individual authority parameters.
Pros
Location, free parking.
Cons
Senior management directionless, high turnover of new staff
Was this review helpful?Yes 12NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
it Ok place to work
Business Change Consultant (Current Employee) –  Bristol20 March 2019
it Ok place to work, people are nice and supportive. The SLT lack direction on how to achieve goals, generally about making money quickly. there isn't much forward thinking i.e. how will that work next year?
The people in the building make the culture, hardest part of the job is the lack of regard for the Brand. the company have been brought be capitalist who just car about the bottom line.
You can learn a lot but you have to push for it and show your worth if find the right manager.
Although it's not amazing, it's not bleak either
Was this review helpful?Yes 5NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
rac
Mercedes Benz Service Co-Ordinator (Current Employee) –  Walsall, West Midlands9 February 2019
a good company to work for, flexible to needs and a good balance with work life and personal life. A great working environment to work in. DO go the extra mile to help staff where they can
Was this review helpful?Yes 1No 17Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Like Family
CSS (Current Employee) –  Walsall, West Midlands1 February 2019
Colleagues are like one big family.. Stressful role and management not good! On site parking and cafeteria but only open restricted hours and expensive. Shifts can be long and very busy..
Pros
Free parking, work colleagues, on site (not very good) cafe
Cons
management, stress
Was this review helpful?Yes 8NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible; just terrible.
Manager (Current Employee) –  Bristol, Bristol28 January 2019
Are you looking for an opportunity to
- challenge your mental wellbeing?
- test your resilience?
- have no life outside of work?
- be over promised and under delivered?
then this is the company for you.

There is so much potential at this organisation but there is only one metric that matters and that is revenue - everything else is deprioritised.

Really poor at embedding change mainly due to rushed and inadequate implementation; various initiatives will be launched to a big fanfare such as company values, but very quickly forgotten about.

Great people rarely stay here and if you're looking for inspirational leadership this is not the place for you. Other than initial on-boarding (if you're lucky enough to even receive that), there is little if any learning and development that takes place.

Colleagues 'disappear' regularly and this leads to a lack of security for people never knowing if they will be next. People are continuously protecting themselves; looking to point the finger of blame to move the spotlight to others and this is seen from the most senior of execs right through the organisation.

Given the opportunity again, I would give this place a very wide berth.
Pros
Free Parking, Great Location, Good Canteen
Cons
Simply read the review
Was this review helpful?Yes 28No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If you want job security and a good working enviroment then avoid this place (Stretford)
Breakdown advisor (Former Employee) –  Stretford, Greater Manchester25 January 2019
You'll never get a permanent contract (unless someone retires after many years of service), risk of being dismissed despite having a legitimate reason ( I witnessed 6 dismissals in 5 months), no notification prior to being dismissed, favouritism to older staff, you'll hear a description of your manager but you will never meet him/her and you'll end up playing Guess Who between calls, managers will be too busy for you and will use older staff to act as team managers despite having no people skills, no one will explain your targets until probably after 2 months into your job but by that time you'll be put under the radar, there's a divide between temporary staff and permanent staff clearly visible in the work seating area, after you leave the work place for good you'll still be contacted by RAC HR asking if you can work some shifts (why?), their so called state of the art map system is no more than a baby drawing spaghetti on Microsoft paint and you'll be forced to use more well known map search engines during your call, no progression at all, they don't have enough patrol vans to cater to all the customers so they turn to contractors who never show up and all you will be getting is complaints, you will feel ostracised by the older staff and managers because you're not a permanent staff you're just a number unfortunately.
Pros
The moment you walk out the premises
Cons
Everything else
Was this review helpful?Yes 17NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Part Time JOb
Customer Service Specialist (Former Employee) –  Stretford, Greater Manchester17 January 2019
Good part time job with extra overtime available if needed. easily get holidays approved, or can shift swap with others. inbound contact call centre so easy job
Was this review helpful?Yes 3No 5Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Toxic workplace - avoid
Manager (Former Employee) –  Bristol12 January 2019
Worst decision of my career to accept a role with the RAC. What you expect and what you get are poles apart. It is such a shame. There are some lovely people and thanks to them each day is (just about) bearable; but that’s not enough to balance out the infinite problems this company has.

Massive staff turnover is a very clear indication that there’s something rotten at the core of this business.

Work life balance - just take the ‘life’ part out of the equation. You get no life working at the RAC. There’s an expectation that you will work 24/7. On your deathbed? They’d expect you to ‘work from home’.

Strategy - what strategy? This is a company that doesn’t know its bum from its elbow as far as a strategic planning is concerned. Goalposts are moved on a daily basis. Senior management want cheap quick-fixes rather than actually spending any time or resources dealing with the root causes of problems.

Leadership - laughable. There’s no trust at the RAC. Blame culture and backstabbing is rife, mainly caused by people being under excessive pressure. Too scared of losing their jobs to own up to errors, people have a tendency to point fingers at everyone else.

They don’t properly invest in the important things, like systems, health and safety, people development. They say they do to maintain the public facing image of a well-run business but all they’re really doing is putting sticking plasters over things. They keep talking about all these so called improvements they’re making but actions speak louder than words and the actions they actually take are a clear sign
  more... they don’t care about anything other than making as much money for themselves as they can.

The RAC is a historic brand and while its all glossy on the outside, when you start scratching under the surface it’s not hard to see the long ignored issues, which are having seriously negative consequences for customers. The volume of complaints hitting the press is only the tip of the iceberg, what’s really going on makes me feel ashamed to work there.
  less
Pros
Free parking
Cons
60+ hour weeks standard, poor leadership, substandard systems, complete lack of direction
Was this review helpful?Yes 25No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Avoid this company unless you want a nervous breakdown.
Manager (Former Employee) –  Bristol8 January 2019
This is the most badly run company I have ever worked for.

The senior management style is poor generally with most having no idea how to deal with actual people. Many senior managers were not trained in how to manage and as a result had an aggressive and hard angle on pretty much everything.

I wanted to work for RAC as I thought they were a great brand, but I soon realised it is a very hollow brand. The patrols are amazing, but the back office is run badly. They have no strategy, it changes every day, as do their priorities. They do not appreciate their staff and there are virtually no benefits. Work is stressful, deadlines are absolutely ridiculous and you're only as good as your last mistake. All they are interested in is making money for their american owners and yet when profits are made the staff don't see any of it.

Don't let them fool you with words, this is NOT a superbrand, it's a super mess.
Pros
Great team spirit with other colleagues (to get through the day)
Cons
Too many to mention
Was this review helpful?Yes 22No 1Report