My day at work is taking 100 plus, calls in a busy environment. I work in fraud, so my challenge each day is to profile each customer that calls through, to make sure I am speaking to the correct person not a fraudster and then to unblock the payment they are attempting. Or in a case of fraud, I would block there card and reissue them with a new one. Being able to profile someone is a key skill I have learned from this job role, following on from this I believe I have gained a lot of team work skills as well as confidence and to be professional at all times. The managers are extremely polite and most are approachable, but not all things you ask for gets done without a reminder but this is expected when working in a busy bank. The environment of the workplace is very lively - there's 700 staff just in my department! The most difficult part is constantly taking calls without rest, it does become very mentally draining! But the most enjoyable part is interacting with the customers, finding out new things from them and to be able to engage with a variety of staff here, keeps me a lot more motivated.
Condensed hours, extremely busy, not enough staff