Currently Deputy Branch Manager (Current Employee) – South Yorkshire – 11 December 2018
RBS has been a great place of work. From colleagues to management. They always encourage people to progress with skills. I started as a cashier back in 2012. Moved up to senior cashier. Then onto controls officer. This was making sure we all had the relevant knowledge of risk. To protect ourselves, customers and the business. Whilst still doing this role I took on the role of deputy branch manager.
Clerical Officer (Former Employee) – Team Valley Gateshead – 5 December 2018
I had almost 25 years with RBS formerley Nat West and now Worldpay, I thoroughly enjoyed working with my colleagues some older than me a lot of them younger. I keyed data from a file which had been generated from our call centre and sometimes field force. I also checked other peoples work from our system and signed it off after I had corrected mistakes if any. I had to concentrate all the time as it could have cost the company a lot of money if I had missed anything. we had strict procedures in place as we dealt with numbers and any mistakes could be critical. I got along with everyone I worked with, never had a cross word with anyone. The work was being transferred to India and a new system was in place which I found very confusing and struggled to pick up. the most enjoyable part was my colleagues.
CUSTOMER SERVICE OFFICER (Current Employee) – North West – 5 December 2018
All staff are friendly and approachable but in a fast paced and ever changing environment you must be willing to adapt regularly. Lots of support and training given regular to be able to do the job well.
Bank Clerk (Former Employee) – Macclesfield – 4 December 2018
the benefits and salary are good for what you do. the let down in the job is the job security as they are closing alot of branches and i know alot of people who have been made redundant this is why i left due to no job security been like this since i start back in 2015
It was a good company to work for. A typical day at work would be inputting data for solicitors, brokers, values onto the bank sysyems. I learned Microsoft office and excel spread sheets. Managers were quite good. They would support you if you needed it. Some were better than others. There were so many different teams in he building you tended to stay with your own team. They were a great support and everyone helped each other. Always up for a laugh or a joke. The hardest, keeping up with The PDPs your were set. 2 each year. Would get difficult to come up with something as we were paperless and everything had been parred down already.
great staff benefits, good rates of pay, good working hours
Customer Service Officer/Cashier (Current Employee) – Leigh – 28 November 2018
RBS offers great staff benefits free of charge or deducted out of your monthly wage. Great annual leave allowance and maternity package available. Great working hours and will also be flexible around staff with children.
Mortgage Advisor (Former Employee) – Birmingham, West Midlands – 28 November 2018
Management give false hope and its all talk on help and support, not the case. Intense micro managing. If you are not performing then it is evident you won't be treated right by management. They've recently made a whole load of experienced mortgage advisers redundant and within a space of a few months they are hiring a whole load more. No job security. They pretend to hear your voice but they actually don't. Alot of gossiping from management too. Horrible work environment. Lack of breaks, shortened lunch hour (by the way are unpaid), come in work early, leave work late, exhausted, never appreciated. It was torture getting myself up to go to work.
Business / Project Analyst (Former Employee) – London – 26 November 2018
Engaging the Project Team and communicatiing effectively by :-
• Acting as Business Analyst, facilitating and leading both Project Working Group and Project Control meetings bringing parties from Technology and the Business together. • Keeping key stakeholders engaged of project progress by working closely with all areas of the Business providing regular updates to all relevant cross divisional franchises, including updates on key developments and Design identifying any risks and issues which could impact the delivery. • Worked closely with the Payments Technology Teams looking at all Issues and the concerns around the delivery of the solution for the Bank. • Worked very closely with one of the Bank’s Third party supplier who process our payments and are impacted in the changes that are required for the successful conclusion of the programme.
Lead Programme Coordinator, Human Resources (Current Employee) – Bishopsgate, London – 21 November 2018
I have worked for my current company for 8 years in various roles. A typical day at work involves either commuting into the office or logging on from home, checking my emails and planning time in my day to carry out my actions. Management all follow our bank wide business model and use the appropriate leadership tools necessary to track my performance, check what I'm working on at that time and discuss my personal development plan. The culture depends where in the bank you're located as the call centres are heavily micromanaged where as HR in London has been very laid back but with a good focus on work deliverables. You are not heavily monitored to ensure your work is being done and are left to your work as long as you deliver by your deadline. The hardest part of my job is the volume of work for which I am accountable for and having no support to delegate. Also the engagement with colleagues could be better as we work remotely a lot of the time and although I am part of a team, my currently role is ancillary and so I am not involved with numerous projects with my co-workers. The best part of the job is the ability to work from home and travelling to other locations for work, mainly for the social aspect.
CUSTOMER SERVICE OFFICER CONTROLS (Former Employee) – Manchester, Greater Manchester – 19 November 2018
I worked with great teams across the branches i worked in. There was a lot of fun in the office but everyone knew there was a job to be done. I had a great approachable management team and could talk to them about anything. I learned how to manage a team well and great customer service skills. Hardest part of the job was having to discipline a member of staff when needed but the best part of the job was the customers.
Competitive packages, but long term threat if looking for a career
Aree Director (Current Employee) – National – 19 November 2018
The focus on personal banking is shifting from branch based to digital based on customer behaviour and the Company strategy. As a result employment there is a consistent threat to permanent roles in the branch sector as branch numbers reduce. The Group pay competitive salaries at all levels and have a strong benefits package.
Long term Branch closure strategy threatens jobs in all sectors of branch banking.
I enjoyed working for RBSG for nearly 19 years and found them to be encouraging, supporting and flexible. The freedom given for us to raise complaints was second to none and the training was outstanding.
The day to day basis was very tedious and demotivating. The calls were repetitive. The team I worked with were a great bunch of people. Managers were mostly decent, mine in particular was great both of them were. But overall job was very boring and demotivating, as I felt I could do more. If it wasn't for the managers that I had and some of the team members then I would of left the job within a couple of months.