RBS Employee Reviews

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Vicitm of bad decisions from senior management
Service Centre Team Leader (Current Employee) –  Liverpool, Merseyside14 October 2018
Due to the uncertainty in the finance sector RBS is continuously in the media for decisions made in the past. This has led to many years of uncertainty of the future of many sites within the company. This causes morale and engagement issues
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Great employers but not secure
Customer Service Manager (Current Employee) –  Bournemouth, Dorset11 October 2018
Retail branch banking is changing and RBS retail within the branch is no longer a place for secure employment. Although benefits and pay are very competitive the branch network is shrinking and job security is a real issue.
Pros
Great benefits
Cons
Job security
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Great Company
Credit Controller (Former Employee) –  London Borough of Hounslow, Greater London11 October 2018
RBS IF was a great company to work for as everyone was friendly and if you want to progress in your career they would help you out. They have great opportunities with the group.
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Employer of choice
HR Specialist Advisor (Current Employee) –  Edinburgh9 October 2018
I have had many different job roles in my life so far across a variety of different organisations and can honestly say that I have never come across an organisation as supportive and flexible as RBS.
Pros
Great Salary, Flexible Working (role dependant)
Cons
Bank is reducing in volume
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good place to work
Telephony Rep - Sales (Former Employee) –  Manchester9 October 2018
This is a good place to work, the company will look after you and try to help you in any way you need support. There is a good canteen on site for meals, you know your shifts well in advance and it's easy to book time off. It's also easy to get to on public transport.
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Great place to work
Regional Controls and Quality Assurance Analyst (Former Employee) –  Birmingham8 October 2018
RBS is a great place to work, they provided me with the opportunity to progress and gain new skills. They are flexible with work life balance and provide a good sharesave scheme available to all employees.
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Productive and fun place to work
Supply Chain Manager (Former Employee) –  Edinburgh, City of Edinburgh5 October 2018
Very large multinational bank with many sites and offices mainly in the UK. Very flexible employer with opportunity to work remotely at spoke sites or from home. Big on communication and the culture is definitely improving since the banking crisis. Great diverse combination of staff from all sections of society.
Pros
Great facilities to support productive working environment
Cons
Very large and complex organisational structure
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Good work life balance
Senior Change Manager (Current Employee) –  London, Greater London4 October 2018
Good work life balance
Focused on people performance and progress
Customer centric
Innovation conscious
Management supportive
Looking to turn things around
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Great place to work
Specialist Complaint Handler (Former Employee) –  Leicester, Leicestershire2 October 2018
Great place to work, friendly working environment.

great skills and qualities achieved. Such as training new members of staff, developing and coaching other members of staff.

Most enjoyable part of the job was that everyday was a different challenge.

Worked with the company for 5 years in both customer service and complaints
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A solid company
MI Developer (Former Employee) –  Edinburgh, City of Edinburgh27 September 2018
I enjoyed my time at RBS, some excellent colleagues and some good managers. Facilities and benefits were excellent and a large company meant there was always scope to move around.
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Great place to work
Financial Crime Associate (Current Employee) –  Southend, Essex26 September 2018
RBS is a great place to work, they offer great opportunities for new roles within the company and really appreciate hard work from their colleagues. I have learnt a lot from working here and their are a lot of development opportunities for everyone.
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This job is well suited to people who like to be told what to do and think. There is little scope for creative thinking
Bank Clerk (Current Employee) –  Norwich International Airport25 September 2018
Strong management support is given at all times. This is a very autocratic and structured environment which can feel a little oppressive at times. That said, the lower management work very well as a team to make the job as fun as possible and they are very supportive of flexible working and community projects.

There is no scope for creative working and compliance to banking protocol is essential. Pressured environment that's fast paced in order to meet customer demands.
Pros
Reliable and competitive salary.
Cons
Sometimes lacks the human element
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People Management skills not deemed important
Digital Product Manager - Product Owner (Current Employee) –  Bristol25 September 2018
Work life balance is great, however people investing in you is lacking. I have found a shift recently in people not focussing on creating an affective and motivated team.
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relaxed enviroment
Complaints Handler (Current Employee) –  Leicester25 September 2018
Dealing with day today banking complaints varying from simple to complex cases.
Management and the team made you want to go to work even if you felt you were not up to it.
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Good Work life balance
Business Analyst (Current Employee) –  London, Greater London24 September 2018
Good Work life balance, good senior management and leadership team. Work culture is good and you will find it very easy to collaborate and work closely with extended offshore and on shore teams.
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work life balance
Customer Service Officer (Current Employee) –  Natwest St Albans City20 September 2018
Good for work life balance especially if you have young family

Be ready to serve customers by 9 oclock

A one hour lunch break allowed

Finish work by 5 oclock

Very accomodating especially if you needed time off to attend doctors appointments as long as you gave enough notice
Management good as most of the time the manager is working close to you and always available to guide you if need be
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Demanding employer
Cost Analyst (Former Employee) –  London19 September 2018
Can be very rewarding but requires a lot of commitment. Benefit package is very extensive. A lot of complicated policies and procedures which restrict productivity.
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Fast paced yet supportive
Senior Loan Adisor (Former Employee) –  Dolj15 September 2018
When I think about my workplace at RBS I remember the amazing and fast paced enivironment there. My collegues and I were always in a productive competition. Our manager was an amazing leader.
Pros
friendly environment
Cons
long hours
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Productive environment
Trainee Credit Controller (Former Employee) –  Manvers10 September 2018
RBS is a fast paced work environment, set on getting as many task done before the day ends. This job had been fairly challenging as I had to learn systems and procedures in a very quick and efficient manner.
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Very good place to work
Complaints Handler (Former Employee) –  Leicester, Leicestershire7 September 2018
The teams are led very well along with very good management.
Fun place to be part of.
Clear job role and support.
Dealing with complaints and dealing with them promptly and efficiently.
If no resolution can be agreed then writing letters for customer to take further with financial ombudsman.
Advising of compensation fairly.
Pros
Very good training
Cons
None
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