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RBS Employee Reviews

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United Kingdom1,719 reviews
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3.0
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Sales oriented
Pushed to make sales rather than help customers not customer friendly had to try to get rid of you’re own job by making customers use other services and not attend the bank
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5.0
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Best place I've worked
This is my first "office job" I've come from retail and hospitality. Loads of support and training and then lots of support to further career. Been working for rbs for 15 months before moving internally to another role within the company with lots of help from managers and colleagues.
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5.0
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Fast and fun place
Staff and management are all very supportive and helped through the learning process. They helped to explain all of the machines and all of the systems required to make transfers etc.
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2.0
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Little to no progression, monotonous and not very supportive
The role itself is masked as an interesting role in banking and financial crime, but in actual fact is just a glorified call centre role where you perform the same tedious tasks everyday (sending angry people an online form) and have very little scope to move up.
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1.0
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Poor management practices
I had a great job, but was treated unfairly and so would not recommend this employer.
Management are poor and have their favourites.

The culture is poor and they do not follow their own codes of practice.
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4.0
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Great place to work
A supportive and helpful working environment with good management and a mix of permanent and contractors, would happily go back if the chance presented itself.
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1.0
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Bullying culture
Would avoid if you have any other job options
Bullying managers that just seem to go to meetings and threaten you.

Treat you unfairly after Maternity leave. If you have sickness or have any training issues where they have not provided training told you could be dismissed. Culture of always guilty even though its not your fault. Only join if your desperate
Pros
Its a job
Cons
Too many to list
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5.0
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Productive and Fun work place
Very good place to work . Its excellent company. Very good work culture.Teams are very collaborative . Lot of learnings.Scope to learn new technologies . Can interact with all business teams and IT teams to understand solutions.
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5.0
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Ok if in right team
As the size of the organisation is significant, who you work for makes a big difference in your experience.

Lots of opportunities to develop and explore different roles and skills.
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3.0
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Work life balance
Great work life balance. Poor management guidance & responsibilities. Governance obsessed not helped with ongoing re-organisations from top to bottom.
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5.0
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Overall good place to work
My happy years working for a good company ,good benfits excellent pension ,always looking to improve customer satisfaction ,and the customer had an overall good experience
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3.0
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Productive and Collaborative
RBS has been a good company to work with and the teams have been very collaborative and fun to work with. All the various teams I have had the pleasure of working with are what helped me get through the Projects with success but we also had team building social days aswell which kept us all sane.
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1.0
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Bullying management, stressful work environment
If you dont mind working somewhere you are getting timed for your breaks your phone calls, dealing with mail, meetings then this could be the place for you.

If your sick expect to be grilled on your return and if you even end up hospitalised expect to be told your abscence reason is 'irrelevant' , bully management stay clear for your own mental health
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3.0
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Great
I loved working there, great atmosphere. I would recommend to anyone to apply for jobs there great people and pay. Great work life balance, great atmosphere and everything
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5.0
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Decent place to work
It’s a Best place to work. One can learn professional behaviour. Employees have been given opportunities to gain professional banking qualifications. Rbs provide in house training that is the best. There are procedures in place to keep employees up to date with current changes and requirements.
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5.0
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Excellent Prospects
Whilst RBS has had its difficulties this is a great company to work for and the prospects for the right individuals are excellent.
I would highly recommend RBS/NatWest to anyone interested in a career in Financial Services.
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4.0
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A company that looks after it's employees
There is opportunity to work flexibly.
Good benefits package

The bank has looked after it's workforce very well as part of Covid-19.

There is a real emphasis on improving the bank's culture with focus on environmental and social purpose - not just bottom line profit.
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5.0
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Fun work place and extremely supportive.
Had a number of family issues last year and personal health issues, the management and colleagues were incredible with the support around this which you would hope to see everywhere in the industry.
Pros
Flexible working
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5.0
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Great work life balance
Working at RBS is a great combination of working in a fast-paced banking environment. while getting the opportunity to complete your work in your own time.
Pros
Allows flexible working and working from home.
Cons
Lots of legacy systems.
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3.0
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Stressful work environment, some of the worst customers I have ever met in my life
Hello,

This is review is about RBS Southend (telephony centre). I worked there for a few months before resigning.

First of all, the interview process was ridiculously easy, you are first invited to do a video interview and once it is assessed by them, they invite you to do an on-site interview. Of course they go through the basic interview questions, why RBS etc. but I think they would be happy with any answer. You need to keep in mind that low level personal banking jobs, don't require any knowledge of finance etc. and the people who will interview probably have no idea other than answering phones and using a couple of systems. No offence...


Starting the job, you have to do training for 7 weeks. This is fine, you just go through blah blah... they show you all the systems once and then you are supposed to just know them. After these finish, they throw you at the lions, the customers. The amount of abuse you will get is unimaginable. If you are a foreigner, pray to God to save you. The amount of racists you will meet at the other line of the phone is crazy, people will swear at you, shout at you, insult you in every way possible and you will be talking to them for 7-8hrs a day, non-stop. If you want over-time by all means, they have. They pay good for over-time hours but you also exchange your sanity.

You will have customers messing it up themselves with their cards, not knowing how to do a transfer, how to use Paypal to make transfers between cards, how the banking system works, how the internet works... and they will shout at you calling you Stupid, refusing to talk
 - more...
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5.0
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Good staff and good incentives
The company cares a lot for it's staff, especially in the time of COVID19 they have been exceptional in allowances and support for those affected and parents
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