This used to be a fantastic place to work. Five years ago the culture at QVC was to work happy and all the managers bought into this philosophy. I genuinely used to look forward to going into work. It is sad to see how much things have changed.
Now, the increase in pressure, call targets and emphasis on becoming a billion pound company, has left the call centre feeling completely unappreciated.
If you are on the customer service team, prepare for a day of literally constant calls. It was so bad at one point, that the staff were prepared to walk out.
On order entry, things are not so bad but targets are very difficult to achieve. Just one long call and your call times can be over the threshold.
Staffing department have no idea what they are doing and are stubborn to the point of being unapproachable when trying to resolve a problem THEY created.
It is so sad to write this, as team members, team leaders, D.A.s, RTAs and all the support departments are fantastic. Upper management is ruining this company and forcing many fantastic employees to move elsewhere.