Customer Service Telephone Executive (Current Employee) – Annuities Dept. Craigforth – 17 December 2017
Spend all day answering calls from customers who have no idea what product they have - calls are monitored and the slightest deviation from the script will result in a "failed call" and if you fail too many times then you risk being put on a "plan" or even losing your job.They want you to be friendly and chat with the callers but still expect this to be done within their timescales and using their wording so you end up feeling like a robot on the calls. The constant pressure to be performing at all times is intolarable and there is no support from management.
Free buses only if you work 9-5 - Benefits are very good
Auditor (Current Employee) – London, Greater London – 4 July 2017
There's opportunity to learn if you take right initiatives and meet the right people. But you may also get stuck with some who are less ambitious than others. While you learn and develop new skills, there may be less opportunity available for growth as the structure does not permit the same.
Test Analyst (apprentice) (Former Employee) – London, Greater London – 10 January 2017
Great supportive team environment where everyone gets their jobs team and at the same time enjoys a fun culture, that is very open and welcoming to new team members. Great vibe in the office that makes coming in everyday fun.
UK Head office Facilities services (Former Employee) – London – 16 July 2015
I had my first opportunity in Facilities management with Prudential UK and it was an excellent place to start my career. With a strong focus on Customer service within the Corporate Property team I developed my passion for excellent customer focus as well as the ability to adapt do different environments and manage customers within a new flexible working environment.
I developed my skills and confidence in presenting by delivering the weekly staff building induction for new joiners and I also completed my BIFM part 1 and part 2 qualification and NEBSOH certificate.
I carried out building audit checks and also wrote the weekly communication on the company intranet site.
Overall I enjoyed my time at Prudential within the corporate property team and my time there gave me the motivation to continue my career in FM.
Customer Service Telephone Executive (Former Employee) – Stirling – 24 June 2015
Great training with ongoing development. Inbound call center work, making detail changes and general queries. Working with friendly and helpful people. Management are helpful in developing staff. Career progression optional. Good perks and benefits.
Free travel to and from work for 9am-5pm shift.
Can be stuck at a desk for a long time and can miss bus home if stuck on a call at 5pm.