A typical day at work would be to open the centre, make sure all money is ready for the staff and print out all reports ready for the day. I would check all emails and deal with them in order of priority. I would either be booking visitors in to the prison checking for ID and documents, booking visits in a very busy environment or serving in the tea bar. If I was offf rota I would be recruting and training volunteers, this would include interviewing, CRB and security checks and assisting them in key training. I would also make sure I kept close contact with outside agencies such as Double Impact and Sure Start. I would learn the importance of good communication and dealing with people from all different parts of life. Everyday I learn more about prison life and the meaning of different sentencing and adhearing to all prison security procedures. My co- workers are a pleasure to work with and we all act in a professional mannor, however we do have a good time and enjoy each others company. The hardest part of my job is keeping an open mind and not judging the offender and family. I feel this is part of human nature but I have learnt how to seperate my personal feelings and deal with the situation in a professional mannor. Th most enjoyable part of my job is meeting different people everyday and interacting with visitors, staff, volunteers and visitors.