Manager operates using bully boy tactics, who has no respect for staff. It's her way or the high way. Employs half of her family one of which reigns like her mother. Refers to staff as minions . Gossip is rife in the managers office, talking about anyone and everyone so all the staff know everyone's business. If you want discretion in your work place , look it up in the dictionary, that's as close as you'll get there.
If you go on an outing with a resident , make sure you aren't hungry as £1.50 allowance, doesn't get you much, even in Redcar .
Make sure you have your own toilet paper and ppe as it's always in short supply.
I'll get back to you on that next year if anything improves