Priory Group Employee Reviews for Support Staff

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Hours were long, but management was brilliant
Positive Behaviour Support Worker (Former Employee) –  Dover29 May 2018
Outstanding home, with fantastic residents. Manager was brilliant & very supportive. Most of the staff were great, and a joy to work with.

There was no real work/life balance (rota could be adjusted if needs be) as the hours were long, due to short staff as no agency used.

Job security was good, but progression is zero. Culture was exactly what you would want in a job, but it could go up and down. Food is eaten with the residents, just like activities.
Pros
Great Management, Earning Potential, Culture, Outstanding Status
Cons
Long Hours, No Work/ Life Balance
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provides great insight and skill development
support worker (Current Employee) –  West Midlands15 May 2018
provides invaluable experience
develops communication skills
rewarding
good work/life balance
friendly staff
great management
great insight into mental illness
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extremely good staff
support worker (Current Employee) –  Leyland, Lancashire10 May 2018
supporting Children with personal care, Taking the children on outdoor activities
Taking the children to school
Supporting staff and management in the day to day running of the home
good management
salary is not great
meeting really good staff
Pros
meals are included in your shifts
Cons
late finish / early starts
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very rewarding , challenging at times and sometimes emotionally draining
Driver/carer/support worker (Current Employee) –  Mark, Somerset30 April 2018
working for the priory group at Mark college is a very challenging yet rewarding.
I was originally employed as a driver transporting students to and from college / airports and also weekend excursions .
I was then given the opertunity to work in the boarding houses taking care of students after school and college.
Pros
School holidays off and paid 12 months of the year
Cons
sickness unpaid, unsociable hours at times and not paid an enhanced rate, frequent lack of staff
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Worst Place
Support Worker (Former Employee) –  Poole, Dorset14 April 2018
Safeguarding constantly being involved. Money means more than needs of residents and staff.Staff abusing clients are protected by managers.If you report they will get rid of you ASAP.
Pros
Nothing good
Cons
Abuse covered by managers
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Terrible place to work
Support Worker (Current Employee) –  Redcar and Cleveland, North Yorkshire5 April 2018
Zero support from management. Bullying tactics used. Safeguarding constantly being involved. Money means more than needs of residents and staff. Staff put on shift with no training. Most seniors lazy and hide in office all shift. Staff safety isn't deemed important. No personal alarms or radios yet staff are often made to stay in residents rooms with no other support.
Pros
Majority of support staff great.
Cons
Bad managent. Dangerous working environment
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Don’t work for these
Residential Support Worker (Current Employee) –  Nottingham4 April 2018
Routinely break the law, poor management making poor decisions. Money before safety and welfare. Massive inconsistency. Refuse to pay legal wage for a sleep in disgusting company. Colleagues in the same situation pull you through.
Pros
The kids you can help
Cons
Management and feel awful for the kids
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Avoid!
Support Worker (Former Employee) –  East Sussex1 April 2018
Wages were an absolute insult! £7.65ph to be verbally abused by residents and attacked! Management were there once a week for half an hour if you were lucky. Totally unattached emotionally from the people they manage. No sympathy towards staff problems either. Very quick to dish out disciplinarys but yet being totally hypocritical and doing the same thing that they are disciplining staff for 🤔 gossip in the homes is rife on numerous occasions from management (allegedly) my home however was brilliant because the staff were awesome! That's the irony they push away good staff in favour for backstabbers. AVOID
Pros
Most staff are brilliant
Cons
Management
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Rubbish compamy, senior management offer no support at all
Support Worker (Current Employee) –  March, Cambridgeshire30 March 2018
Worked for them for 4 years and worst 4 years of my life. No support at all, No training for anyone except on line if you have time to do it and if you do you don't get paid. Long shifts no breaks paid £7.65 for being hit punch bitten Now leaving
Pros
None
Cons
Poor senior management, low pay no breaks long hours
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Horrible environment
Support Worker/Carer (Former Employee) –  Herefordshire28 March 2018
Poor management, favouritism, nepotism. If you speak up for yourself you are ostracised and given the most difficult or mundane tasks. Coworkers who are friends or relations of management get away with skiving all day and can cherry pick what they do. Rubbish pay, long hours. No thanks for working hard.
Pros
Residents
Cons
Management
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Horrible place to work
Support Worker (Former Employee) –  Kent18 March 2018
Poorly run company. Management don't care if you need support. No-one works as a team. One person runs around doing everything whilst more senior staff members sit around drinking tea! A lot of nastiness for a rubbish wage.
Pros
Occasional trips out
Cons
Bad management, poor wages, long hours, no training
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Worst place ive ever worked
Senior Support Worker (Former Employee) –  Westgate on Sea, Kent6 March 2018
Recieved no induction no shadow shifts. Not one person showed me around the building. No clue as to where escape routes were. Not shown how paper work was expected to be done. Staff encouraging 'behaviours' and laughing at the service users. Grown men bullying women with learning difficulties . Terrible terrible place to work. Avoid at all costs if you respect your own professionalism!! Left after only 9 weeks.
Pros
Going home
Cons
Everything
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Poor Management
Recovery Support Worker (Former Employee) –  Kingston upon Hull19 February 2018
I suffered at this workplace having never worked in Mental Health before. I was given supervision hours that were meant to provide support however they were just cynical and judgmental and didn't want to adapt me to their working environment.
Management rather than helping and putting time and effort in decided to end my probationary period.

The workplace ethic was poor with minimum staff wanting residents to get better. Management cares more about the cost of things than the wellbeing of the residents.
The job its self was manageable around your daily life habits, and lunch and tea was provided which compensated for the poor pay.

The stress the management caused however wasn't worth it.
Pros
Free Food
Cons
Poorly Managed
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terrible company avoid!!!
Support Worker (Former Employee) –  Weldon, Northamptonshire7 February 2018
Terrible place to work.
Management didn't know how to run a team, incompetent, lacked knowledge & experience for service users needs.
Serious bullying culture (within the whole team including management) on a 12 hour day shift took its toll on me & unfortunately becoming ill from working here. My initial enthusiasm for the job very quickly turned into misery as it didn't mix well with constant negativity, refusal to share limited work which developed into highly competitive staff, gossiping about other team members & personal verbal attacks from unstable staff members.
Poor pay, toxic environment & if your desperate for work STILL avoid this company as its worse than being unemployed.

The service user was lovely and made the job the only part worth getting up in the morning for.
Pros
the service user
Cons
bullying, poor pay, toxic environment
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poor pay poor management
Support Worker (Former Employee) –  Leeds, West Yorkshire6 February 2018
constantly working with residents, shifts swapped often at short notice little or no opportunity to take breaks.
Little support from management. little or no prospects for promotion.
poor pay and very clicky.
The most enjoyable part is spending time off site with residents and on trips with them.
Pros
4 days on 4 days off. 5.5 weeks holiday
Cons
long hours over 4 days. poor hourly rate of pay
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Alright
Support Worker - Night Staff (Former Employee) –  Tamworth4 February 2018
I enjoyed the job overall.
The hours weren't a good balance with my general life as i had to sleep throughout the day so i could stay awake during my 12.5 hour night shift.
I felt that the residential house where i was located was very disorganised as I personally had very minimal and insufficient training for the job.
Pros
Fun
Cons
When residents don't like someone they try to get rid of them
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Worst place ever worked
Support Worker (Former Employee) –  Falkirk,1 February 2018
Would not recommend to even my worst enemy a company full of false promise and would happily shoot you in back , huge staff turnover , will tell you will get 1:3 weekend off but will work easily 5-6 weekends on , short staffed all over , place almost faced closure from care commission ... suggest check there reviews on there website , and to top it all off the pay is beyond poor and a very dodgy admin team who don’t help
AVOID THIS !!
Pros
Home time
Cons
Wages appauling, work 5-6 weekends on, high turn over staff
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Horrendous
Support Worker (Current Employee) –  Redcar and Cleveland, North Yorkshire17 January 2018
Place and company is a joke, training is ridiculous, no support from seniors or management,bullying tactics to get what they want.
Stay clear.
People are put to work with service users with little or no training,if you complain you become a target.
New mangers are very frequent safeguarding never away from the place

The units are so mixed and the service users are wrongly placed but money means more
Pros
Nice colleagues, well only a few
Cons
No support, rubbish training, staff led
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Great job
Residential Support Worker (Current Employee) –  Chilsworthy14 January 2018
It's a great job supporting young people but the shifts a long and it's a hard work life balance. The work is interesting and there is plenty of opportunity to gain qualifications and progress your career.
Pros
Free dinner
Cons
Long hours
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Arrogant and bullying management
Support Worker/Carer (Former Employee) –  Hertfordshire9 January 2018
Care home run like a zoo. Clients treated worse than captive animals and then managers wonder why behaviours are bad. No interaction with clients who get bored and isolated and behave like the pacing and depressed tigers seen in zoos.
Anyone who complains is bullied - including clients and their representives with threats of dismissa. Have to complete records etc to give positive outcomes to inspectors etc. So that company can maximise revenues and sell their self proclaimed excellence. Decided to leave as not happy to commit fraud
Pros
Trying to improved client outcomes
Cons
Bullying managers, poorly trained management, arrogant, blame culture
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Overall rating

2.6
Based on 204 reviews
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