C AND B assistant (Former Employee) – Edinburgh – 16 October 2018
There are more definitely more lows than highs in terms of this role. Often times made me feel like I was a soldier in the army or apart of a severe dictatorship through very bizarre extreme autocratic management strategies. The 0 hour contract provided was good for me personally because of the university and they are quite understanding if you cannot work a shift, however, if youre looking for 5 days a week then there are months of the year where this department is very quiet. In my opinion, this job is certainly not suited for long-term, i couldn't think of anything worse than be under this management for any longer, due to the fact you often feel anxious and are made to feel like just another employee. Managers don't bother to get to know you personally or even have any interest in your life!
I would go insane working here full time for an extended period within this department !
The only reason some people stay so long are that of the other assistants who make the job slightly more enjoyable. The hotel company as a whole I respect and there are lovely people who work at this hotel in all departments but its a shame certain managers are employed who have a heartless and sarcastic approaches to managing staff, the HR department in this hotel are very strong and helpful and there are multiple internal recruitment positions regularly,
Team memebers, sometimes you work at fun events
Long hours, not really respected by staff, tedious, moving furtiture often, setting rooms with not a high quality or quantity of equipment provided
Housekeeper/Cleaner (Current Employee) – Manchester – 7 January 2019
An enriching experience in every way. My responsibilities include: - Cleaning guest rooms to the hotel standard - Replenishing linen and guest supplies - Providing a great guest experience - Reporting any maintenance faults and deal with lost property - Ensuring that all appliances, fixtures, and fittings are safe and work in accordance with regulations and report any faults to the Head Housekeeper. I have previous experience of working in a housekeeping environment and I looking for a new challenge and want to join a business that offers me exceptional development, and potential to progress, to improve my current environment.
Please do your self a favour and don't ever work for them.
F&B Supervisor (Former Employee) – London, Greater London – 28 September 2018
Horrible company to work for. Have no work culture, people are treated like slaves in that place, pay is peanuts and on top its always incorrect no benefits and no carrier prospect. staff turnover the place is crazy .that place is running on agency staff all the time because no one even applying for the job. Management Its a big red flag.
House keeping (Former Employee) – Manchester, Greater Manchester – 10 August 2018
Managers speak to staff like they are poor way, can’t even breath most days with out something going wrong , always short on staff , other staff always picking up extra work .
Never a thank you , if you have a problem don’t bother with HR as can’t tell them nothing they tell the manager that’s it against , then just don’t adress the problem , simple chat think it will solve the problem.
Rooms are terriable never get rid the staff that are shocking just leave them here to keep making more shocking rooms and making people’s life harder !
Room Attendant Self checker (Former Employee) – Manchester, Greater Manchester – 10 August 2018
I worked there in the room attendant self checker position. I also treat the day when I went there. Management is not worth anything, it is just a warrant, arrogant. Working conditions are very bad. There are no secured tools. Nobody go to work here !!! Avoid this place !!!!!
Banqueting Assistant (Former Employee) – Edinburgh, City of Edinburgh – 25 July 2018
They are looking for staff when it's busy with events Christmas ,New Year and after that you have to wait for maybe some parties or marriages to get a few hours but normally there is nothing and you might end up with 0 hours per week!I stayed for 3 months at this job when It was a period with events so I had hours, some times I was working for 12 hours with only one quick 20 minute break to eat if it was anything left as they were not serving enough food for the whole staff.The head chef was rude and was yelling when we were taking the food out, we were in order like soldiers and with a simple mistake or confusion between us the Banqueting manager was rude and was yelling.The rest of the hotel had a snobbish attitude towards us because we were not part of the hotel or the bar but were only for the events.When I decided to leave and gave my notice the Manager asked me to stay and he said it will be plenty of events to work and get hours however I left but some friends that stayed there said there was nothing and they quit after me..I cannot suggest this place for work as my experience there was mostly negative!
Very good colleagues at banqueting made friends
Bad attitude from managers, chefs, not enough break time
Laundry Manager (Former Employee) – london – 5 June 2018
Do not bother to apply for this job as the role includes you working like a laundry attendant with minimum staff, Human resources department only looking for less experience so that they can pay less in wages
If you are looking for a full time position, Go away
Conference and Banqueting Assistant (Former Employee) – Edinburgh Waverley Station, City of Edinburgh – 3 May 2018
They sell you a vacancy with "plenty of hours" and a great career, however they do not have enough events for giving enough hours to their staff members, and by enough I mean many members had 0 hours being there for a "full time position". It has been my far the worst experience I ever had in a hotel... In any other touristic country they would not even have 2 stars. The head Chef was shouting at the waiting staff quite often, till the point that many quite the job just for him. Managers speak to you as if you were their housekeeper, they just talk but do nothing. The company would definitely work out better with many of them. Staff is not well trained since many new members just join at the same time, and are givena very poor training. I had many issues to book my holidays due to the lack of "old" staff members.
Conference and Banqueting Assistant (Former Employee) – Edinburgh – 23 April 2018
Horrible management who don’t care enough to learn the names of their staff members. No work/life balance. Expected to work rediculous hours. Staff members screamed at by management for no apparent reason. Extremely high turnover due to disgusting working conditions. Treated like dirt by every other department within the hotel. All this for a terrible pay of £7.05 p/h. The only positive thing is the team members you work with.
Bartender (Former Employee) – Edinburgh – 22 April 2018
I have worked in this business at all levels and this was by far the worst experience I have had the privilege of undertaking. Staff are treated like meat and are clearly expendable. Minimum wage without progression opportunities and terrible management. Look elsewhere unless you enjoy degradation. Also they advertise as giving meals on shift but more often than not this is not the case.
Receptionist (Former Employee) – Cardiff Bay – 4 April 2018
We only maintained the high star rating because they knew in advance who the AA inspectors were. Check in and ask for a wake up call, newspaper, book restaurant and have room service. All the staff are prepped to know the signs, then allocate them the best room which has been set aside just in case. Staff are lucky to get minimum wage as they monitor toilet breaks and smoking breaks within your 30 mins you’re allowed all day. Free staff meals are lukewarm leftovers from guests breakfast. So many staff felt ill as it’s left out for upto 3 hours! They are constantly looking to achieve profits rather than looking after staff and customer service. If there’s a genuine complaint they use a copy and paste template for every guest to fob them off and argue with them. Most of the staff were on medication from working here!
Kitchen Porter (Former Employee) – Blytheswood hotel glasgow – 13 March 2018
i worked their for 3 months the head chef is an arrogant git he also hss control over pay etc the sweet kitchen was always a bombsite after friday saturday nights .youd have couple hours by yourself to get it all sorted impossible with the stuff left out .
Housekeeper (Former Employee) – Reading, Berkshire – 7 March 2018
Is a despicable and horrendous place to work. The management sucks and they treat you like rubbish especially if you are a foreign. They are mean people and they don't respect you. When you come to work in the morning no one in the management give you a good morning they just ignored you.During your day at work you just want to get out asap. You don't feel welcome, you just feel miserable. Please don't work there if you want to keep your insanety. You stay better on benefits them work there. Not even the food is good, most of the times if you work weekends you stay without any food. My dog eat better them the staff.You have to work as a slave to see some money and to have holidays, because you have to recruit them. Even McDonald's are better then this place. Get far far away from this place!!!!!!
House Porter (Former Employee) – Blythswood Square Glasgow – 5 February 2018
I was employed here as a house porter after being totally overworked as a kitchen porter in the dirtiest three kitchens i have ever had the displeasure of being in. They offer you a free meal on your shift but i never ate anything there after working in their kitchens. The house porter job was good and decent at first then after a few days training you are expected to do absolutely everything.....house keeping and house porter and linen porter AT THE SAME TIME. Not worth minimum wage and definitely not worth the rubbish you get off the House Keeping manager. You are promised a contract after you pass the work"probation" period which is 3 months, but that never happens and after three and a half months of being taken for an idiot i walked out. Turn over in this place is high for a very good reason.
Front Office (Former Employee) – Reading, Berkshire – 22 January 2018
Not provided with tools required to succeed in role. Disorganised line manager, high turnover of staff, poor training and development. Poor standard of upkeep of rooms. Care more about profit than guest service.
Night Porter (Former Employee) – Oxford spires Hotel – 15 January 2018
For minimum wage you'll be expected to do ALL SORTS of job. Making food, cleaning, picking trays, reception jobs & security job. Unless you are British or Romanian, don't apply for night porter job. Whilst I was there, I saw a big discrimination between ethnicities. I got dismissed because of overworking which caused my feet to swell and bleed so needed to take off for 3 days & voila. Hard job not appreciated, they just want people to keep working on probation so they won't pay much and no workers right. I'd rather wash toilets than this.
Events Supervisor (Former Employee) – Manchester, Greater Manchester – 11 January 2018
Working here made my career. I loved every minute of it although working long hours. The people here became more of my family than colleagues. There is room for progression if you put the work in. Working in hospitality you come across all kinds of different situations and this place definitely prepared me for other things. The principal values are great, something they actually follow through on rather than other hotel groups that just ignore everything it stands for. I would definitely recommend working here.