Barista (Former Employee) – London – 22 February 2018
Free clean and neat uniforms, food and drinks, for you everyday. Flexibility to settle down your time, shift and location at the interview. Payrate is better than any other food/coffee shop chain, possibility to get promotions quickly if you work hard, also the pay is weekly, which is good if you need to catch up with your expenses. The job can be in some shops busy over any expectations, so be ready to roll up your sleeves and work really hard in some times of the day.
Most of the staff is just arrived to London, so be ready to share their emotions and find a lot of interesting people. They try for good means to keep all together happy, so you got parties, team drinks and stuff. It is a customer service with a fun-based culture, so whichever is your mental state, you have to be happy and smile. Quite unhappy about the mystery shopper whole thing, you lose your bonus most of the time and it's not your fault, even if you did a perfect service and that is not encouraging you to do better.
You can find the good manager that is adult, understanding and conscious to have a nice time through your shifts and duties, but you can also suddendly be under the powerkid that is mainly rude, ignorant and frustrated, unable to control the situation, setting up your rota to damage your personal life just for fun, or shouting at you in front of the others, bringing you quickly at the point that you're forced to leave the company or ask a transfer to another shop.
I really like the idea of Pret, but there are still some problems that can ruin entirely your experience.
Free lunches, uniform, very good HR management, weekly payments
Powerkid rude lower management, overpressure on work, mystery shopper random
It's like a restaurant. It serve fresh food and give the overleft sandwiches to the charity every night. It is a big and profitable company
Coffee Barista (Current Employee) – London, Greater London – 14 January 2019
There is extra working hours . Free food on your work time. 50% discount on everything you want to buy Mystery shopper bonus every week( we might loose if we didn't hit). High customer services standard and very friendly atmosphere. Team work a s lots of fun and buzz. Twice a week we have a big party. Summer party and Christmas party. Also every last Friday of a month we going to pub for free drinks. I learnt how to work in a busy atmosphere, how to handle problems and give the best customer service. Also to make a hot drink with in a minute and so on. The hardest part of the job is when it's busy time everyday at breakfast 8a.m to 10a.m and 12.30p.m to 14.pm we need to serve 1 customer in 1 minute so I need to be very fast and remember all hot drinks in first call first serve bases.
Free lunches and 50% discount in everything, bonus