Team Member (Former Employee) – Scotland – 16 May 2017
I was working mainly on tills and cleaning the seating area. I felt like I was being patronised the entire time I was there. The only reason people were nice to you was because they might miss out on more money if they weren't. Got free food on shift but also had to deal with unkind colleagues, rude and inept management and customers who were beyond ungrateful. Was regularly accused of being late when I showed up and started work perfectly on time and honestly this job was not worth the hassle it gave me.
It's like a restaurant. It serve fresh food and give the overleft sandwiches to the charity every night. It is a big and profitable company
Coffee Barista (Current Employee) – London, Greater London – 14 January 2019
There is extra working hours . Free food on your work time. 50% discount on everything you want to buy Mystery shopper bonus every week( we might loose if we didn't hit). High customer services standard and very friendly atmosphere. Team work a s lots of fun and buzz. Twice a week we have a big party. Summer party and Christmas party. Also every last Friday of a month we going to pub for free drinks. I learnt how to work in a busy atmosphere, how to handle problems and give the best customer service. Also to make a hot drink with in a minute and so on. The hardest part of the job is when it's busy time everyday at breakfast 8a.m to 10a.m and 12.30p.m to 14.pm we need to serve 1 customer in 1 minute so I need to be very fast and remember all hot drinks in first call first serve bases.
Free lunches and 50% discount in everything, bonus