Team Member (Former Employee) – London – 29 March 2019
Pret works as a temporary job when you need money fast. But virtually everyone where I worked complains that they want to leave. I myself had moved to "part-time" - which is basically a honest full-time and not modern day slavery. At first they are nice but then the workload increases, life/work balance I would say is non-existent. Managers are almost blind to their employees' needs and would do anything to increase profit, team is consistently understaffed and still you are told you don't work fast enough.
Most of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail. I've met some really lovely people, don't get me wrong, but most of the managers are as previously described, and the general atmosphere in the workplace is not a good one. At Pret it is normal to work 11 days in a row, with only one day off to then start all over again.
If you work in the kitchen you are expected to comply to the standards and get complaints if you don't do a good job when you've had very little sleep and have too much to do. I've seen members being assigned two positions at once for lack of staff. For the three months that I was there, it almost ruined my physical and mental health. I dreaded going to work. The pay is fairly good but it is not worth it considering the huge amount of stress and workload, and the long hours.
It is disheartening that such a successful and profitable coffee chain would put so little effort in caring for its general employees, who after all lie at the heart of the company. In summary,more... unless you are desperate for money, steer away!less
Free food & free coffee, met some nice people
Disorganized shifts, horrendous work/life balance, stressful, not worth ruining your health for
Team Member - Part Time (Current Employee) – London, Greater London – 13 May 2019
dodn't know what it is with Pret, I worked in many restaurants and was recruited by a friend in management but worked with managers in different shops that are neurotic and driven with fear. every one is nervous all the time. I changed my shifts to evening and weekend to have more space to breath
the mystery shopper pressure is too much - every little detail is a problem - your hard work is lost by the smallest mistake. I still work but have other option now there are serios labour issues and I look for option of unions.
the food is nice and free at shifts
neurotic managment - harsh and stress all around - terrible workhours tiring and no fun